Airline Apologizes For Baggage Handlers Caught Dropping Luggage From Height Of 20 Feet


As airlines crack down on passengers’ attempts to shove too-large and overstuffed carry-on bags onto planes, a growing number of travelers are forced to gate-check their luggage, meaning it’s collected at the gate and put straight into the plane’s underbelly. But some baggage handlers don’t feel like carrying luggage down all those steps from the jetway to the ground and are just dropping passengers’ bags from heights of around 20 feet.

The above video, shot late last week by a traveler at Toronto’s Pearson International, shows a baggage handler for an Air Canada flight taking bags from from the jetway and, rather than walking them down to the tarmac or meeting his coworker halfway, simply letting them drop more than a dozen feet to an awaiting bin o’ luggage below.

The clip already has more than 1 million views on YouTube and has brought a bit of embarrassment to the airline.

On Saturday, Air Canada Tweeted an apology that read, “The actions in the video don’t represent our procedure. We are disappointed & sorry about what happened. We’re investigating.”

The traveler who shot the footage says he understands why the handlers would be reluctant to descend the metal staircase while carrying multiple pieces of luggage, “but that doesn’t help passengers whose baggage they don’t want to have treated in that fashion.”

[via NY Daily News]

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  1. CommonC3nts says:

    What were the workers supposed to do???
    Unless their employer gave them a conveyor ramp or a lift, they have no choice but to do this.
    There is no way one guy is going to walk 30+ bags individually down those stairs.
    These workers did the right thing by working quickly to get the flight in the air without any delays. It is the person who designed that jetway knowing that many bags will be gate checked who should be fired. Also one of the bosses/managers in the chain of command screwed up as they did not ensure their workers had the correct equipment to do their jobs.

    • CzarChasm says:

      They are supposed to do what their procedure tells them to do. Where do you work that ” I don’t follow the rules if I don’t like them” is an option?

      At least they stopped using gorillas in the sorting rooms (American Tourister).

    • furiousd says:

      The issue isn’t whether or not they were provided with appropriate equipment to do their jobs, it’s whether or not the airline as a whole is providing the customers what they can reasonably expect from what they paid. I don’t fly often, but when I do I expect that my luggage will not be thrown around. If it is damaged, I expect to be compensated. If there are internal issues that result in a symptom of this sort of thing happening, then it needs to be addressed. But claiming that we should all be happy for them because they “[worked] quickly to get the flight in the air without any delays” is bogus. There’s a problem, it needs a solution, not a pity party where we pat ourselves on the back for a job well done.