But the maitre d’ at Manhattan’s swanky Eleven Madison Park tells Grub Street he does his due diligence about every guest who makes a reservation. But he says this research isn’t about e-stalking or scoping out good-looking/wealthy customers. Instead, he claims he’s trying to learn about the guests in order to improve customer service.
For instance, if he sees that it’s a particular visitor’s birthday, he’ll greet them with a “Happy Birthday” when they arrive. The same goes for anniversaries.
He also will pair diners with servers and sommeliers who may have similar or shared interests and backgrounds.
“If I find out a guest is from Montana, and I know we have a server from there, we’ll put them together,” he explains.
At the same time, the maitre d’ says that if his research determines that the customer would rather keep a low profile while visiting the restaurant, he’ll respect that.
This is the kind of service that some may expect when visiting a restaurant like Eleven Madison Park, which has three Michelin stars, and where you could spend a good chunk of your annual salary over dinner. But it may be off-putting to some people.
That’s why we wanted to ask y’all your opinion: