Walgreens Customer Mistaken For Homeless Person, Kicked Out Of Store

An overzealous Walgreens security guard and a case of mistaken identity led to what the drugstore chain is calling “an unfortunate situation” in Chicago. A 62-year-old man, a Vietnam War veteran, claims that he entered the store and a security guard asked him to leave or face arrest. The guard had mistaken him for a homeless man who had caused problems at the same store.

CBS Chicago is learning about this all secondhand, because the man asked to leave the store is now in the hospital. His wife says that the incident with the security guard triggered a post-traumatic stress disorder episode by reminding him of upsetting events in his past. Not experiences in battle, but from being turned away from stores off-base because of his race while he was stationed in Germany. In addition to the mental distress, his blood pressure was spiking, and he’s been in a Veterans Administration hospital for several days.

His wife admits that the man does dress “eccentrically” and could be mistaken for a homeless person, especially since he wears his military fatigues and medals out in public. She took her complaint to the media after the store manager wouldn’t provide a written apology saying that he had done nothing wrong. She says that the manager did, however, offer a $20 gift card.

“We apologize that this occurred…and we certainly value our customers…especially our veterans who serve our country,” Walgreens said in a statement to CBS radio.

Vietnam Vet Mistaken As Homeless, Kicked Out Of Walgreens [CBS Chicago]

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  1. Terryc says:

    Well they offered them 20 bucks. Good enough

  2. xvdgry57 says:

    I am far from being a military fan boy but the sad thing here is that someone displays their pride in serving our country is assumed to be a homeless lawbreaker.
    This is the same ignorant immature mindset that profiles entire groups of people because they aren’t white and wearing button down Polo shirts

  3. CommonC3nts says:

    It is pathetic to blame someone’s military service for anything and even more pathetic when you blame his personal leave time while in the military as to why he has problems.

    Anyways $20 is more than enough to say they are sorry for kicking him out for no good reason.
    Also this must be a horrible neighborhood as I never heard of a walgreens with a security guard before.

  4. Liberal says:

    No company in a situation like this is going to admit any fault, mistake or mis-judgement$$$$$$$$$$$$$. Guy can dress anyway he wants when you look like a 1%ter. If I were an attorney I would take him as a client just because they did not say I am really sorry dude, we will re-train our security guard. Let me call someone for you and let’s get you calmed down. Nice group of medals, thanks, who’s waiting on you at home? What’s that number?

    Lots of right ways to handle it. Sue-ey = Corporate re-education and embarrassment.