Just because a robbery is unsuccessful doesn’t mean the police shouldn’t be involved. But try telling that to the manager at a Walmart in California, where a customer says she was urged to not contact authorities after being assaulted in the store.

In the incident, a would-be thief attempted to steal the customer’s gold necklace while she was still wearing it. He failed in his snatching efforts, and the customer says Walmart management failed at showing any interest in getting the police involved.

“I yelled from the back of the store, where I was, yelling for security, yelling for help,” the woman tells KTLA. “Nobody came.”

Meanwhile, the man who’d attempted the necklace theft got out of the store. And the customer says the manager didn’t see why police needed to be involved.

“They just made me feel unimportant, like… you got your chain back so what are you complaining about,” she recalls.

A rep for the mega-retailer points out that it’s impossible to prevent all in-store crime but admitted, “we can definitely do a better job of how we respond in a situation like this.”

The rep said Walmart is reaching out to apologize to the customer and has gone over company policies and expectations with the employees involved in the incident.

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