Stranger Runs Up $856 On My FedEx Account, FedEx Won’t Help

fedexWilliam used his FedEx account to send a package. It only weighed a few pounds and wasn’t going far, and it cost him $13.75. They charged his credit card: all done. Then charges of hundreds of dollars from FedEx started hitting his card, and he had no idea where they came from. What was happening?

It began with a charge of $280.97 that appeared on his card from FedEx. William checked his account, and the only package he sent was that domestic one, for $13.75. He tried customer service chat, and the representative wasn’t helpful at all. “The representative said the list of charges are on my online account,” William wrote to Consumerist. “I replied that I [was looking at my online account] and the total is $13.75. She said there was nothing she could do and refused to get a manager.”

Then something changed in his account. The good news: he could finally see what the charges were for. The bad news: they were for sending heavy packages internationally. The first was from Canada to Japan, and others were similar distances. The largest charge for a single package was $304.64.

billing

William doesn’t live in Canada, and didn’t ship these packages. He pleaded with Consumerist to help sort this out, so we contacted FedEx, sending over his statement, account number, and the other documentation that William had sent us.

Finally, the answer came: it was the logical solution, that someone had been using William’s account. By mistake, claims FedEx. “Apparently an international customer wrote down this customer’s account number instead of his own (one digit off),” a company representative told Consumerist.

The good news is that, as the representative put it, “the situation has been resolved” and William will be getting a refund and a letter of apology from FedEx.
“I’ve confirmed that the situation has been resolved. We sincerely apologize for the inconvenience to [William].”

That’s great news: it’s not every day, even here at Consumerist, that we help get someone $856 back.

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  1. Raekwon says:

    Wow, so I can just rattle off some random numbers and if I hit a valid account use it to send packages? No verification whatsoever is required to use an account?

  2. MathManv2point0 says:

    Kuddos to William to try and work it out with FedEx before going to his credit card for fraud. Honest mistakes happen. However, it’s unfortunate Consumerist had to get involved for FedEx to do the research to determine what actually happened.

  3. CzarChasm says:

    “He tried customer service chat, and the representative wasn’t helpful at all.”
    Does anyone know if fedex uses a real life person for online chat? It seems most places now use chat-bots, which would explain why it wasn’t helpful at all.

  4. xvdgry57 says:

    This smells a lot like internal fraud.