“They told me well, no we don’t do refunds. Our policy is no refunds under any condition,” he told TV station KING. They could reschedule the trip, but he’d rather have the money back to pay the inevitable bills left behind when someone is seriously ill. Also, paying for the funeral and headstone.
In a statement to the consumer reporter at the TV station, all Allegiant had to offer was a helpful sales pitch for their travel insurance product. They told the station:
All of our itineraries are nonrefundable (as stated in the terms and conditions), however, we do offer a TripFlex product that customers may purchase at time of booking. TripFlex allows customers to make unexpected changes to their itinerary with no additional fee.
I don’t know, Allegiant: I think that if this customer had a time machine, he’d find a much better use for it than going back and changing his reservation to include travel insurance. Wait, his wife made the reservation–he’d probably tell her how to prevent her impending illness before warning her about Allegiant’s policies. Policies that lack any compassionate exclusions.
Airline refuses refund after unexpected death [KING] (Thanks, Jon!)