A Starbucks drink here, a dinner tab there…it adds up when you get smacked with a $35 overdraft fee every time you swipe your card. The best solution is to avoid overdrafting in the first place, or to remove overdraft protection from your account, but it was too late to do that. Instead, Bob called up Bank of America.
The front-line customer service rep was helpful enough, but only had the authority to waive one of the overdraft fees. Bob remembered one of the most basic lessons in dealing with customer service: appeal to a greater authority. “I knew to ask to plead to a higher power,” he wrote to us in his letter of thanks, “and after a brief wait in the supervisor queue – I was thrilled to find out that the supervisor was willing to reverse not just a portion – but ALL of the charges. I can’t explain the feeling of euphoria that generated.”
That’s okay. Most people reading this right now will understand the euphoria and satisfaction that come from fighting to get your money back and winning. Consumer satisfaction: one of the best natural highs of all.