Why Do People Spend Unpaid Hours Reviewing Everything On Amazon?

Our lab-coated colleagues down the hall at Consumer Reports work hard to test and evaluate every consumer product from toilet paper to Tesla sports cars, and they get paid for their efforts. But there’s an army of product reviewers out there who volunteer their time and their only reward is peer recognition, “helpful” votes, and free stuff. They are the elite Amazon reviewers.

NPR’s Planet Money profiled Michael Erb, an upstate New York wedding DJ who has a lot of free time on weekdays to review things. He reviews them thoroughly, and site users find his work very useful. His 900 reviews have made him currently the #1 reviewer on Amazon. It also entitles him to be part of Amazon’s Vine program.

Amazon Vine is a program that identifies the site’s top reviewers and sends them new stuff to review. Vine members report receiving everything from e-book downloads to appliances worth thousands of dollars. They’re not supposed to sell these items, and have to give them back to Amazon if asked. (Amazon rarely, if ever, asks.)

The NPR team seems uncomfortable with the Vine concept, wondering whether receiving items for free might color reviewers’ opinions, even if they insist that they have no conscious bias at all. (Consumer Reports, which buys all items that it reviews in retail stores, would agree.) Amazon claims that the company’s own analysis shows that Vine reviews tend to have fewer stars than those belonging to people who purchased the item.

In a way, this makes sense: if you’ve received ten Bluetooth speakers, you can compare their features in a way that isn’t really possible when you’ve only experienced one type of speaker. Even if some of those speakers were free, you can still compare, contrast, and identify the crappy ones.

Episode 492: M. Erb’s Amazon Empire [NPR]
Top Reviewers On Amazon Get Tons Of Free Stuff [NPR]

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  1. Snarkapus says:

    “The NPR team seems uncomfortable with the Vine concept, wondering whether receiving items for free might color reviewers’ opinions, even if they insist that they have no conscious bias at all. (Consumer Reports, which buys all items that it reviews in retail stores, would agree.) Amazon claims that the company’s own analysis shows that Vine reviews tend to have fewer stars than those belonging to people who purchased the item.”

    Or, it could, many Amazon reviews aren’t as critical for self-purchased items because there’s the innate tendency to justify ones purchases to oneself. Yet another bias.

  2. KDoggMDF3 says:

    @Snarkapus: Agreed.

  3. PowderedBeefmeat says:

    I read Amazon’s reviews because a large portion of them are hilarious!