While an anonymous hacker took credit for taking down web host GoDaddy earlier this week, the company says that the outage was their own darn fault. It wasn’t a hack or distributed denial of service attack, but “internal network events that corrupted router data tables.” More relevant to this site’s interests is that they offered a small refund to affected customers, but only those who took the time to click on a link in an e-mail explaining and apologizing for the outage.
Some people would complain that they had to see the message, not have it stuck in their spam filter, and bother to click. Following the Netflix model, at least they aren’t only giving tiny refunds to customers who call or e-mail them to complain.
Go Daddy Site Outage Investigation Completed [Press Release]