Dear Target Employees: Lying Is Not A Valid Extended Warranty Sales Tactic

It’s one thing to repeatedly push extended warranties on customers. We’re not fans of this particular revenue-drivng tactic (or of most extended warranties in general) but there’s nothing fundamentally dishonest about it. What is dishonest is what David says that an employee at a midwestern Target store did. While selling him an iPod Touch, the employee told David that Target’s extended warranty covers accidental damage. It doesn’t.

We visited the Target in [redacted] to buy my 12 year old daughter an Ipod Touch for her birthday, we explained this to the associate during the interaction and he told us, you should get the warranty in case she drops it or it breaks.

Fast forward 6 months, she drops it. I call to make a claim on the warranty and was told that the warranty didn’t cover physical damage. We were told by the associate that it DID. The warranty people told us to call the store.

So I call the store and talk to the store manager and he said that he couldn’t do anything about it because it was outside the return policy. I explained to him what the associate had told us and that if it did not cover accidental or physical damage we would not have bought the warranty. He said “Sorry, I cannot help you”, and hung up the phone.

I called Target’s Corporate Customer Service number and was offered my money back ($30) for the warranty. I told them that I didn’t want my money back and I want them to back up the warranty that was sold to me.

Neither the Store Manager OR the Corporate Office would address the issue of how we were lied to by the associate. The message I took away is that this company allows associates to lie to get the sale and once they have your money, they could care less about their customers. I have no choice now but to not do business with this company.

Lying about a sales transaction is a two-way street, unfortunately. There are a lot of bad consumers out there who would make something like this up in order to try to scam Target out of a new iPod, which makes managers understandably cynical. It’s possible that the associate was misinformed or poorly trained. It’s just as possible that there was a warranty-selling contest on, and this person was determined to win.

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  1. Extended-Warranty says:

    The tough part with these is yes sometimes the employees lie and sometimes the customer hears what they want to hear. If some people bothered to do 30 seconds of research, these problems wouldn’t exist.

    • CommonSense(ಠ_ಠ) says:

      The whole point of customer service is for them to do the research for you.
      If we all did our own research then they wont need any sales employees anymore.

      • consumerd says:

        +1

        I wish more people did research, it would make customer service’s jobs much easier and more palatable. the one that killed me was a guy (and I overheard this at a store) the specs on the cable modem say it can sync at 10/100. He wanted to know why he was getting 100mbps on his pc but not getting it through the cable modem. Ripped that guy a new arsehole verbally, for something that essentially is not even the reps fault.

        I have a 100mbps connection to… to my router!

      • What’s your problem, Kazanski? says:

        Walk into an employee-less Target and let me know how your shopping experience goes..

      • Coleoptera Girl says:

        No. Just… no. Who’s going to tell you what aisle your specific item is on? Who’s going to clean up accidents like vomit, blood, urine, feces, and broken product? Who’s going to pick up the random trash that customers drag in from outside (like drink cups or even wrappers from food eaten in store and never paid for)? Who’s going to fold the clothes after someone decides to drop the whole stack on the floor because they just HAVE to have the shirt on the bottom of the stack? What about all the hanging clothing that ends up on the floot?

        TL;DR: If you want to shop in a store without sales floor employees, shop online. Sales floor employees do a lot more than just answer your questions about products.

    • homehome says:

      True I’ve heard associates straight up lie lol. But at the same time, I’ve heard customers hear a bunch of stuff that was never said. It’s like that game of pass the message

    • Jawaka says:

      The customer is just as likely to be lying as the employee IMO.

      Take the refund for the warranty and be done with it. Its the only resolution that’s fair to both parties.

    • Jevia says:

      30 seconds? I don’t think so. It would take most people a lot longer to read all the fine print contained in a multi-page warranty brochure. And that’s assuming people can even decipher the legalese that is typically used to create such warranty.

      No one stands at the cashier, reading the warranty, holding everyone else up in line, before they decide to buy it. It is perfectly reasonable for the customer to rely on what is being told to them by the sales person. That’s why there are Consumer Fraud Acts in all states ,designed to protect consumers from unscrupulous sales tactics.

  2. Coffee says:

    This is one of the (myriad) reasons that I do not purchase warranties on my electronics. My ex-wife once had a camera her parents had purchased for her at Fry’s. They also purchased a comprehensive warranty of some sort, and one day the ex was carrying the camera by the wrist strap and the piece connected to the strap broke, causing the camera to fall and break. We took it to Fry’s, and what proceeded was the most frustratingly dickish hour of customer service in my life. They hemmed and hawed, said it wasn’t covered, and when showed that it was in the documentation, implied that we were trying to scam them for a new camera. It wasn’t until we went to the display units and discovered the same model with a crack in the same spot where hers broke that they honored the warranty.

  3. Tacojelly says:

    Just don’t buy extended warranties. You’ll save enough money over your lifetime to replace/repair things that you break.

    I hate to blame the OP, but if don’t avoid the known scams of retail by now (extended warranties, upselling, store cards, etc.) chalk it up as a learning experience and help retail die by shopping online.

    • Blueskylaw says:

      And as soon as everyone is buying their items online,
      what do you think will happen to prices and service quality?

      • Tacojelly says:

        I assume since overhead is lower, the competition is higher, and reputation is considerably more opaque in the internet world that (if anything) prices would go down and service would go up.

        If buy something online, from the same chair I can compare across an infinite number of possible vendors for an item (including used markets like craigslist). And to ensure consumer confidence, many online retailers have outstanding return policies.

        If I buy something in a store, at best I can try and talk them down or physically go to another store… the options are far more limited.

        Plus there are countless things still in physical media that keep prices artificially high. When ALL software, movies, music, videogames are delivered digitally I guarantee prices will go down.

        • homehome says:

          And you’re assumptions would be wrong lol. Why would they lower prices when the point of a business is to make money.

        • Blueskylaw says:

          One would also think that as more people have been dropping cable in favor of Netflix and the internet, cable prices would drop.

          Despite this, cable prices doubled over the past decade. Customers have been complaining about price increases for years. This is backwards compared with other technologies, but cable television pricing continues to go up, and they may double again in the next decade.

          Keith Nissen, research director at NPD Group, predicts bills will hit $200 a month by 2020 – up from the current average of $86.

          The Justice Department is conducting a wide-ranging antitrust probe into whether cable companies collude to restrict competition from online-video providers like Netflix, The Wall Street Journal reports. At issue: Cable companies want to cap data downloads among heavy users, which would affect those who’ve abandoned pay TV in favor of streaming shows and movies over the Internet.

          Though more people have “cut the cord” in recent years, analysts say it hasn’t resulted in the price cuts many expected. “Cable prices won’t go down unless cable investors get hurt, and that will only happen when even more customers cancel their cable,” said technology analyst Jeff Kagan.

          Big corporations don’t let things such as supply and demand stop them, they will do everything in their power whether legal or illegal to keep the gravy train going.

          • Tacojelly says:

            I’m not getting how this is supposed to explain how prices will all around be cheaper when traditional retail goes extinct.

            Yes, because cable refuses to lower prices and compete, they will squeeze increasingly more out of their remaining customers. That can’t work forever, and when (not if) cable and satellite die off it opens up the floodgates from all of these content providers that were contractually obligated to cable/satellite creating more competition in the streaming market and will result in either lower prices or higher value.

            My point is that there’s no rule that says you HAVE to have physical stores, and when they eventually get phased out it will be the consumers benefit.

    • racermd says:

      First things first – if a credit card is used for purchase, the credit card company MAY already have an automatic extended warranty plan (YMMV, depending on card, company, thing being purchased, etc). It’s worth checking out, regardless.

      Second, I find that many homeowners/renters policies will cover certain things, but only up to a certain amount. If you’re a gadget-hound, it’s a good idea to find out what things would be covered and up to what amounts. If needed, get a separate rider that covers the extras.

      Lastly, if you use your gadgets in the quest for income (such as cameras and lenses for a photographer), it only makes sense to take out a separate equipment policy to cover those items.

      All of these alternatives are often cheaper and easier to deal with when you need it than a store-purchased extended warranty. The only thing a store-purchased extended warranty is good at is being available at the time of sale and (ultimately) ripping you off when they find some loophole to not cover the problem.

      • RvLeshrac says:

        Filing a Homeowner’s claim is great, since your rates will shoot up like a Seattle grunge artist.

    • Jevia says:

      Technically, the store could be sued for violating an express warranty (being told the warranty will cover “x”) or for a violation of the state’s Consumer Fraud Act (making a deceptive promise or statement about the product/warranty). I’d report it to your state’s Consumer Fraud Agency or the Attorney General.

  4. Blueskylaw says:

    I went to a Target in Connecticut to buy a phone and switch providers as Verizon was just getting too damned expensive. I asked the guy (looked to be about 17 years old) how much the monthly plan cost and he said $XX.00 a month with tax included. I then asked him if the phone had a micro-card slot and he said it was in the phone, you had to take the cover off to access it (mind you, he was trying to hit on two girls while he was trying to help me and I was basically just a bother to him at that moment). Fast forward a month when I get my first bill and what he quoted was without taxes and fees so now I’m paying more per month than I thought and of course the phone didn’t have a micro-card; he just wanted to make the sale and get rid of me.

    • AllanG54 says:

      Sorry, your fault for 1. believing someone who appears to be 17 years old and 2. not asking him to SHOW you where the card went. If he couldn’t be bothered then you shouldn’t have made the purchase.

      • Cacao says:

        Same with the warranty. Say to the sales rep “show me on the warranty where it says it covers damage”. Boom. Done.

    • framitz says:

      So you took the word of a lip flapping employee instead of READING the contract.

      Shame on you.

  5. CommonSense(ಠ_ಠ) says:

    Chargeback FTW!
    (you can do it even at 6 months, hopefully you used CC)

    • benminer says:

      No way you would win a chargeback here regardless of how long it’s been.

      The terms of the warranty the OP purchased are clear and available for review prior to purchase. It overrides anything the salesperson allegedly said.

      • CommonSense(ಠ_ಠ) says:

        No the written terms do not override any lies stated by the sales guy.

        • Costner says:

          If you can prove the sales guy lied. Good luck with that… the OP probably doesn’t even know the sales guy’s name much less what exactly was said, and there surely isn’t any record of it.

          Plus if you asked him – the sales guy would likely deny having ever said that. I’ll agree in principle that a verbal contract would be valid here, but since there is no evidence it isn’t valid.

    • Jimmy37 says:

      No you can’t. You have 60 days, not 6 months.

      • CommonSense(ಠ_ಠ) says:

        Tell that to Amex.
        They will do it a year after purchase.

        • Costner says:

          Do you really think AMEX will just take his word for it that Target told him the warranty would cover damage from drops?

          I can’t possibly see how a policy of merely taking a customer’s word for it wouldn’t end well. /s

    • az123 says:

      So they already offered to give you the money back on the warranty and how are you going to charge back the fact you dropped your ipod?

      OP screwed up by not verifying what was said was in writing, at most Target owes a refund on the warranty cost

      • CommonSense(ಠ_ಠ) says:

        Charge back on the Ipod, not on the warranty.
        They made a verbal contract for the warranty and then unfairly denied the claim.
        The chargeback on the Ipod only will let you repurchase your item as the warranty was supposed to let you do.

        A company cannot fail at their warranty and then just say, our bad, here is your warranty money back. We will pretend like you never had one even though that might have been the selling point for you to buy the item.

        • nishioka says:

          > Charge back on the Ipod, not on the warranty.

          From reading what OP wrote, it’s hard to make the case that the only reason he bought the iPod was because he was promised that the extended warranty would cover accidental damage. They were going to buy the iPod anyway, and just happened to buy the warranty as an extra.

          Target offered a refund on the warranty, and he should take it.

          Charging back for the iPod doesn’t seem to make a whole lot of sense because the customer wasn’t necessarily defrauded and got the iPod that he paid for.

    • Costner says:

      Actually that would be Chargeback FTL… because you would not win.

      Besides – that isn’t what chargebacks are for… that is just blatant abuse of the chargeback, and it would be denied.

    • who? says:

      Not so much. Regardless of the fact that you’re past the time limit on the chargeback, what are you doing the chargeback on? The ipod? The extended warranty? OP had a working ipod, and Target has already offered the money back on the warranty.

      Personally, I think David should return the clumsy kid. Or at least recognize the fact that stuff happens and kids break stuff, and most of the time, there’s nobody else around to pay for the damage. It’s part of the cost of being a parent.

  6. WalterSinister2 says:

    ARRRRRGGGHH

    “_Couldn’t_ care less”. Not “_could_”.

  7. madrigal says:

    Read the warranty before you buy it. Sometimes employees lie to get you to buy more.

    A case might have been better.

    • Sudonum says:

      Better yet ask the sales person to show you where in the warranty it states the accidental damage coverage.

  8. fadetoblack says:

    Always ask to read the terms in detail before buying.

    I think Target is doing right by them by at least refunding the warranty purchase.

  9. sirwired says:

    Errr… I suspect this was spelled out in the brochure that they store gives you when you buy a warranty. While that doesn’t excuse the salesperson’s fib, if you want to protect yourself, you need to read contracts you are buying.

  10. longfeltwant says:

    Getting your money back on the warranty is a win. Take it. It fair.

    Don’t buy your daughter another iPod, either.

  11. redspeed says:

    Pretend to buy another Ipod and see if the associate trys to upsell you on the extended warranty and record them saying it covers accidental damage.

    • Loias supports harsher punishments against corporations says:

      Then whip out the broken one, and say “Okay, could you replace this one then?”

  12. dcarrington01 says:

    Here is a solution, go back to the electronics department, pick up the item that you broke, get one of the salespeople there to help you, and ask about the extended warranty. If they happen to say that it covers the damage you had on your device, and the store won’t replace your’s that is broken, call over the manager(s) and make sure they know that you were just informed by a company sale’s rep that it does in fact cover the damage and you want it replaced.

  13. Costner says:

    If the employee lied that sucks… but come on – do you really trust what any salesperson or “sales associate” tells you? Do your research and READ the warranty you are actually purchasing.

    I can’t really fault Target for not giving in to the guy, because I’m sure he wouldn’t be the first customer who claimed some random employee told him something even if it wasn’t true.

    Unless you have it in writing – it never happened.

  14. Elizabeth B says:

    Standard: “It does say that? Show me where in the document, because that would be great.”

    If it isn’t written, there is no proof. No proof, no warranty.

  15. Bridizzle says:

    Do we REALLY expect that the tweens working at Target, BB or any electronics store are experts in their field? As an adult you’re taking their advice? Read the terms before you sign anything. “But he said” is not a good enough argument if you didn’t do YOUR homework.

    • coffee100 says:

      > Do we REALLY expect that the tweens working at Target, BB or any electronics store are experts in their field?

      Of course not. That would imply that Target is responsible enough to actually train their employees. But since we know that retail middle management is immature, incompetent and as deliberately irresponsible as possible, we know Target actively avoids training their employees.

      Apparently Target salespeople are free to lie, cheat, steal and defraud whomever they please, and later, when the shitty, sloppy, half-assed, worthless, 12,000-mile-away product breaks, you get to eat it. And if you don’t like that, well tough shit. People will line up to defend Target because in 2012 America, hating and sabotaging your neighbors is the #%)&@#%(*)@$ national pastime.

      That’s what “Everyday Low Prices” bought you, consumer. So shut up and enjoy it.

  16. Loias supports harsher punishments against corporations says:

    After all these stories, the next time I feel tempted to get an extended warranty and a rep says it covers X situation, I am going to ask them to show me where on the documentation it does this.

    The biggest problem, though, is what “replacement” and “repair” really means in the legal documentation. Oftentimes it really doesn’t do what you want it to do.

  17. ThinkingBrian says:

    Giving the OP the benefit of the doubt although wouldn’t surprise me either way if this happened or the OP just heard what he/she wanted to hear, there is nothing the OP can do about it.

    The fact is that Target nor the warranty company are going to replace or fix the iPod touch due to accidental damage. The OP’s daughter dropped it and now they both are out of luck especially if its really damaged. But hopefully they learned a lesson to do your research and not just go off of what an employee says.

    If the warranty covered accidental damage (I don’t even think Target sells warranties for accidental damage), the warranty cover would say it on it. Time to buy an new one from another retailer and this time, look for the words accidental damage on the warranty.

  18. Hungry Dog says:

    Verbal contracts are worth as much as the paper they are printed on. Also, Target does not have customers, they have guests. They would always chastize me when I refered to people as customers. Managers never could tell me the difference.

    • nishioka says:

      > Managers never could tell me the difference.

      One’s a customer, and one’s a guest… duh ;)

  19. DieBretter says:

    I wonder what would happen if, whenever the stores pushed an extended warranty, the customers would ask to see the warranty document and read over the entire thing. It would be better yet if they were specifically trying to find what the sales clerk said.

    It would hold up lines, which would mean that people would walk out. Or, it would mean that stores would have to hire more clerks to prevent customers from walking out. They could both be alleviated by not pushing the warranties or actually being truthful about them.

    • kranky says:

      I can tell you from experience what happens – they don’t like it!

      At a Best Buy they wanted to sell me an extended warranty on a soundbar. I asked to see the documentation. “It’s all online, they track you by your phone number,” he said. No, I want to see the extended warranty document itself, where it describes all the terms and conditions.

      He had no idea what I was talking about. I said if he could produce a piece of paper that explains the terms of the extended warranty, I would read it and see if it was something I wanted. “No problem, I can tell you everything about the warranty. It covers anything that happens to your item for two years except theft.” Great, I said, show me on paper.

      He was getting frustrated and was just about to ask me to wait while he rang someone else up and I said forget it, just ring me up for the soundbar and forget the warranty. He didn’t like that because he thought he had it clinched and saw it slip away.

      To rub salt in the wound, I turned to the customers behind me in line and said, “Would you ever buy an extended warranty on something without at least reading it to see what it does and doesn’t cover? Or am I the only crazy person?” Seeing heads shaking back and forth told me there were not going to be any extended warranty sales among that group either. If looks could kill, I would be dead from that salesperson.

  20. Platypi {Redacted} says:

    Not a new thing, for associates to lie about stuff they are required to upsell/cross-sell. Had one trying to sell me on applying for a credit card, “you will get 10% your purchase today!”. I was buying $1000 in gift cards, so I asked if it would apply to those? The associate said YES without hesitation, so I let them start the process. Turns out it DOES NOT work for gift cards, and says right on the application. I canceled it out and thanked them for wasting our time.

  21. milkcake says:

    Here’s how you do it, don’t believe anything people tell you, just read the contract. Unless, of course, you got a lawyer to do the reading for you. If anything goes wrong, you can hire another to sue that lawyer and start a virtuous cycle of lawyers suing the hell out of each other.

  22. mayhemsennet says:

    The problem here is two fold really. First, the associate lied about the warranty. This is a common practice when companies put so much pressure on associates to sell certain goods or services. The associates feel they have no choice. They would rather lie to customers just in order to get the managers off their backs. The associates do not even make commission on these warranty sales, it all comes down to not wanting to be yelled at and pressured.

  23. chrisb71 says:

    This happens all the time. Best Buy did this for my phone. I reported them to the Better Business bureau.
    They lie to your face, and then say if you didn’t spend 30 minutes reading through the extended warranty agreement before buying it well it’s your own fault.

    • consumed says:

      Except Best Buy’s warranty does cover accidental damage on phones. Perhaps you should do a little research.

    • fadetoblack says:

      Rather than read the whole document, I have asked the salesperson to show me the coverage features they are promising in the documentation.

      I’ve caught them promising in-store replacement with the “newest model” when the contract actually requires off-site evaluation and repair.

      • CurrentGeekSquadEmployee says:

        Some items are in store replacement, i.e. iPads, headphones, etc. Others are sent off site for certain things if they are in need of repair. If not repairable, then it is in store replacement or comparable value. So they weren’t really lying to you.

  24. GoldVRod says:

    It sucks that employees and customers lie. But here’s the rub, the contract is the piece of paper you sign and anything said outside of that paper, is not part of the agreement.

    You could go to a car dealership and buy a car and on the way out shout ‘hey, you guys agree I’m getting this car for free right?’. It’s no more a legally binding contract than the ‘accidental damage is covered’ claim here.

    If you’ve been armed with potential extraneous and important info pertaining to the warranty such as in this case, simply ask the salesperson to point out where it says that specifically in the contract. Don’t be fobbed off with ‘oh it’s in there’ or just take his word for it. Contracts are often a legalese mess and it’s very possible the salesperson misread it or wasn’t fully trained or indeed was instructed by a superior to state thus.

    Ultimately what’s written down is what’s covered. It’s very likely the salesman in this case no longer works there so who are Target to believe? They’ll take what was signed and nothing else.

  25. Kisses4Katie says:

    You don’t have to lie to sell these things. I worked for K-Mart for 3 years, and for 2 years, (or for 102 weeks out of 156 weeks) I sold the most Smart Plans in the store. We always had a weekly “contest” for the smart plans, and whoever won got a $10 gas card for the week. I made an extra $40 a month in gas just by selling these things. And I always stuck to the pitch; it was the delivery that made the sell. Honestly, I hated the f*in warranties, I just desperately needed the gas card at less than 7 an hour.

  26. powermetal2000 says:

    How hard would it have been for this customer to actually READ the warranty information.

    • Jawaka says:

      Obviously too hard. That would involve taking personal responsibility and we can’t have that around here.

  27. JennyS says:

    Same thing TRIED to happen to me when I purchased an Ipod Touch for my kid last Xmas. However, I asked more than once if the warranty covers, loss, theft, water damage, etc. Finally, I was told that it covers “manufacturer’s defects” only and none of the things you’d actually WANT it to cover. I removed the charge from my bill before handing over that debit card. Yes, this was Target, and less than a month later, my kiddo left the thing on top of our car, where it smashed into a main street and was picked up by a thief shortly thereafter (we went right back to look for it).

  28. PackerX says:

    Former Target Team Lead here. Employees are given almost no training on what the “Extended Service Plan” covers and does not cover. They are told to sell them and given some catch phrases, like, “And you can protect your investment for two years with blah blah blah,” but there are no specifics. This is pretty typical in retail.

    I’m not surprised that the manager didn’t help. At that point, it becomes your word against the employee’s. In the manager’s eyes, it’s absurd to take a $200+ loss just because you claim the employee told you something. That could be abused too easily.

    The solution is never buy a service plan/warranty without reading the terms first. You can ask to take the information/terms of service when you buy the product and read it at home. You will generally have 14-30 days to add the service plan to your purchase and you can do so while being fully informed.

    And no, I’m not blaming OP. Employees SHOULD be trained better. (I remember sitting in electronics reading the terms just so I would be able to give customers accurate information) But they’re not, and consumers need to protect themselves.

  29. Alexk says:

    Old trick, unfortunately. I was similarly conned at a Best Buy by a Geek Squad sales rep. I no longer shop of Best Buy, for any reason. Of course, the sales reps just care about the initial sale. The long-term damage to the store’s reputation isn’t their concern.

  30. Nighthawke says:

    One warranty that should be considered always for Apple products and nothing else: AppleCare. They move lightning-quick and take care of your broken items with a variety of options. Repair or replace. You can head to your local Apple Store, or work with them over the phone and ship it to them using the box they send to you next-day. It goes back to them next day and is resolved, then sent back to you next-day, no quibbles, no argument.

    I know, my iTouch glass shattered and I opted to call and get a replacement. It was all resolved in 3 days.

  31. Bionic Data Drop says:

    Lying to sell a warranty? I thought that was Best Buy’s sales tactic.

  32. evilpete says:

    Go and pretend to buy a new iPod and wait for them to up sell you a extended warranty that “covers damage”, then remember you have a broken iPod with you and ask the sale associate to handle the warranty for you.

  33. Suburban Idiot says:

    I can’t even recount the number of times that some salesperson at Best Buy or CompUSA or wherever (which shows how long its been since I bought electronics in a store) swore to me that, despite what the brochure clearly said, things like water damage and accidental breakage and whatnot were not only covered but that I’d most likely receive a much nicer model as replacement for my broken item.

    I never actually bought any of the warranties, so I didn’t have a chance to test the veracity of their claims (though, like I said, the brochures seemed to pretty clearly say that accidental damage, normal wear-and-tear and all that were not covered), but I always wondered how many people bought the warranty and were denied when they tried to make a claim.

    • CurrentGeekSquadEmployee says:

      Yep, it does cover water damage, physical breaking, etc.

      Changed out an iPad 2 64gb ATT today for a gentleman who had dropped it and cracked the screen. No repair, no fuss. His Black Tie insurance plan paid for an iPad (3) 64gb ATT replacement model.

      All these horror stories are typically a he said/she said deal. Majority of customers hear what they want, regardless of what you tell them. I tell a customer a repair will take 3-5 days and I’ll call them when it’s done, I get a call on day 3 asking why it’s not done.

  34. Elizabeth B says:

    Also, if it works but the glass is broken, check for a repair kit. For my Android phone, a repair kit was under 20$, and included the screen, adhesive, and tools. It will void other warranties though…

  35. Elizabeth B says:

    Also, if it works but the glass is broken, check for a repair kit. For my Android phone, a repair kit was under 20$, and included the screen, adhesive, and tools. It will void other warranties though…

  36. dullard says:

    We seem to be back to personal responsibility again. If you are buying an extended warranty, read it first. If a salesperson promises you something, get it in writing. Either of these courses of conduct will save you a lot of aggravation down the road.

    Be an informed consumer, not an uninformed one.

  37. Jawaka says:

    Did the customer ever request a copy of and then read the conditions of the warranty when they bought it?

  38. u1itn0w2day says:

    Unfortunetly as much ignorance as it is devious. One training tool that Target apparently failed to use is the fine print in their very own agreement. Have the employees read the agreement they will be selling.

    This will be a case of he said she said.

  39. ALG30 says:

    The same thing happened to me, but after making several calls to the service center (and fighting the $10 charge they wanted me to pay *per call* for being connected), I was able to send in my device for repair. 5 -6 weeks later I was told they were unable to repair it, so they sent me a gift card for the cost of the device. It was more trouble than it was worth and I will never purchase a service plan from Target again.

  40. ECA says:

    fOR THOSE THAT didnt get it..

    Look for that clause..PHYSICAL DAMAGE..

    HOW do things break??
    There are not many ways to BREAK things.
    The only thing this would cover is IF’ an update didnt work or a manufacturers Failure.

    If manufacture Fails, it happens in LESS THEN 30 days. you will find/see it quickly.
    And its COVERED ALREADY, by apple.

    IF a hardware update fails..JUST a full reset works.

    Anything ELSE…is physical damage.

  41. framitz says:

    So the customer is too lazy to READ the agreement and thinks words from the mouth of an employee carry weight?

    READ the agreement and you will almost certainly not purchase it!

    • u1itn0w2day says:

      The easiest way to read those agreements is go right for the exclusions, expemtions etc.

      Most customers don’t read those agreements period. Alot retailers do not even give the customer the contract literature until after they buy.

  42. FLEB says:

    Hmm… methinks a phone app is in order here– something where you can press record, record yourself and the agent going over all the details of the warranty, then have a name-and-signature section tagged to the recording. If it ever becomes an issue, you pull out the recording of them feeding you the line-o’-bull.

  43. xscarfaceloux says:

    Reading is fundamental… They should have read the extended warranty asap and returned it once they saw it wasn’t covered… Sure it sucks that they lied, but you have as much responsibility to make sure that the info you are told is correct… If I told you I had a bridge in brooklyn to sell you for a couple bucks, would you buy it without digging a little more info???

  44. syxx says:

    customer is probably lying about being told that and now trying to get their money back for their daughter’s clumsiness. if they wanted a plan that included accidental they would have bought it elsewhere

  45. JReedNet says:

    They’re minimum wage chumps being forced by management to sell useless programs or push their store card or else they’ll never get a raise. I do see how it is the store’s fault for lying, but be an educated consumer, and catch the employee in a lie before buying it by reading the details. I read through/skim 85% of all the documents that I get in a transaction like this.

  46. Crusso says:

    Or – how about you be a savvy customer and actually READ the warranty yourself before you pay for it? If you are going to buy a warranty there is a brochure, contract, whatever that details what the warranty covers. Why would you buy an extended warranty without reading that?

  47. IntheKnow says:

    Between the time the OP purchased the unit and now, Target has offered damage insurance with tablets. Expect to pay $119 – $159 for years 1 and 2 coverage. The $30 plan charge the OP paid should have been a red flag itself. Simple facts. If you do damage it, there is NO guarantee of turnaround time and the administator reserves the right to send you a refurb as well.

  48. Mike says:

    I would explain to Target that this is insurance fraud and that you’re going to complain to the state insurance commissioner and ask that Target be barred from selling extended warranties. If they do not respond, file the complaint and send a copy to target customer relations. You can also file complaints with the BBB and Attorney General for deceptive business practices. You can send copies of those the customer relations as well. Then start complaining on all the online sites. Target needs to think it’s going to be less trouble to settle with you than it will be to ignore you.

  49. NotLeftist says:

    If it ain’t in writing, it ain’t in the warranty! Who doesn’t know that?