I was always under the–apparently incorrect–impression that when you pay the prices that places like Restoration Hardware command for their furniture, you get some kind of guarantee along with that. Say, that if you drop eighteen grand on some beautiful weathered-finish patio furniture, that beautiful finish isn’t going to just weather itself right off the furniture in under a year. Dennis has learned that this isn’t the case.
I purchased an extensive collection very high end patio furniture from Restoration Hardware. The patio furniture is from the Antibes Collection and is the weathered zinc finish. I also purchased all of the associated furniture cushions in Sunbrella fabric (canvas fabric in mocha). Within 1 year of purchasing this furniture, I started having problems with the finish. The finish is coming off in pieces. The finish started chipping off on the legs of most of the furniture pieces, and then moved upwards to the arms and frames of the chairs, tables, ottomans, chaises, sofas, etc.
All pieces have been well taken care of, covered and stored indoors during winter. No harsh chemicals or cleaning products have been used. The finish is now coming off in large pieces with large chunks peeling off on the arms of the sofas and lounge chairs, leaving the white powder coat residue exposed.
After spending in excess of eighteen thousand dollars on patio furniture with Restoration Hardware, I expected more from the quality and durability. This is completely unacceptable.
This furniture is now a liability and an embarrassment. I cannot entertain using the furniture in this condition. I am including a sample photograph taken on May 28, 2012 as a sample of what is happening to the finish of each piece of furniture. The peeling finish is clearly a product defect and is happening on all pieces.
I contacted Restoration Hardware. They asked me for photographs which I sent and never heard back from them.