How Gamestop Lost My Business Over Twenty Bucks

The game Brett wanted for his computer is compatible with both Windows and MacOS, in theory. He went to GameStop to buy a physical copy, and learned that he had to buy it as a download instead. They sold him a download code and he went home to get his new game. That’s when he learned that GameStop’s Impulse download platform might sell Mac-compatible games, but the program itself is Windows-only. Brett wants to warn other gamers…and to vent.

I am a long time GameStop customer. I have patronized their company for close to 10 years, and being just a 20 year old, I have a lot more time and money to spend with them.

As I’m writing this, I still can’t believe it. I used to read the Consumerist and think “How can someone just stop going to a store over something so small?” But now, I completely understand.

I am a Mac (let the Windows/Mac debate begin). I take great pride in my personal computer. However, I also LOVE Windows and all things Microsoft. I grew up with Windows and never understood why Apple users felt so cut off from the rest of the gaming world. A recent trip and later chat with GameStop sure made me understand the difficulties of gaming with an Apple computer.

I went to a local GameStop (actually a couple) to purchase a PC game that is compatible with both Windows and Mac OS X. GameStop, it seems, has deemed physical copies of PC games to be obsolete, which I can understand. I noticed a sign that said something along the lines of “Don’t see the game you want? Download your favorite PC games at *URL*!” Curious, I approached the sales associate, who was MORE than helpful, and he ordered the game for me, I paid, and I was given a receipt with a download code and instructions on the bottom.

I return home to redeem the game with the code I had. Following the instructions, I’m told to download a program known as Impulse in order to download the game itself. I go to the page on GameStop’s website, enter the code to download Impulse, only to download a .exe file (If you don’t know, .exe only works on Windows computers.).

Moderately peeved, I immediately sent an email to the support email address listed on the bottom of the receipt. Essentially, my email said “The game I purchased to download in store works for my Mac, but your program doesn’t. Is there anything that can be done?” Their reply, paraphrased, was “Sorry, you can’t download our games onto your Mac, and we can’t refund any money on downloaded games.”

This did upset me, but I decided to begin to think of ways around it. A day or so later, I came to the conclusion to give the code to a friend of mine so that he could enjoy the game, and I would purchase the physical copy whenever I had the funds in the future. I gave him the code and the instructions, but he was met with a page that said “Someone else has already claimed that code.” Now, I may have entered the code into their site in order to download a program, NOT install it, but I couldn’t even get to the part where I claimed the game in any form whatsoever.

Rather angry by now, I emailed GameStop once more. This time, I politely asked if there were some way for them to allow my friend to either use that code or cancel it and give him a new one. GameStop replied with the same schtick, “We are unable to refund your order blah blah blah…”

I sent a strongly worded email following that stating that if there was no way to fix this situation, they would be losing a long time customer. I’ve received no email from them since.

This game cost me $20. Sure, it’s not the largest amount of money, and it IS just a game, but I feel completely cheated. There was nothing in the store that told me that I would not be able to play a PC game on my PC just because it didn’t have Windows as its operating system. Their own website doesn’t even state that Impulse is only compatible with Windows. A quick Google search told me that I am not the first person to have been cheated out of their money from GameStop for this very same situation.

I guess what I want out of this is acknowledgement from GameStop that they are wrong and should be more vocal with their OS compatibility. Also, it’d be nice if this could serve as a warning to all Mac gamers out there. $20 wouldn’t hurt either :P

Update: We heard from a GameStop higher-up, who let us know that the employee who sold Brett that code wasn’t following policy.

Comments

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  1. thomwithanh says:

    BootCamp?

    • IphtashuFitz says:

      Did you bother to even read the story? He gave the download code to a friend since he couldn’t use it and the website claimed it had already been redeemed, despite the fact that he never actually downloaded, installed, or ran the program in question. In other words, the GameStop system is terribly designed. If you lose your network connection while trying to download a game you buy from them then you’re screwed and out of your money. Once you enter your code you have that one chance to successfully download the program, and they won’t help you if the download fails.

      • bsh0544 says:

        That’s not how it works at all. Once the code is associated with your account (“claimed”) you can download the game infinity times. Even if you’ve downloaded it all, installed it, played it, and then your computer breaks, you can just download it again on your new computer.

        Digital distribution isn’t new, and as a mac user I’m surprised he didn’t take a minute to check to make sure it would work.

        • dolemite says:

          Yeah, well I have first hand experience with their system. What you said is true…if they give you a working code in the first place. They provided me with a used code when I bought Batman: AC through Impulse. Then all hell broke loose. They had absolutely no idea how to remedy the problem…pointing me to Warner Bros, GFWL, GameStop, etc. Took 1.5 weeks and about 5 hours of work on my part to get it resolved, and that was only after threatening them with BBB and mailing the State AG.

        • Excuse My Ambition Deficit Disorder says:

          Okay, on the same token…how could Gamestop sell a Windows/Mac game, but have no way for Mac users to download the damn game?

          • nishioka says:

            > Okay, on the same token…how could Gamestop sell a Windows/Mac game, but have no way for Mac users to download the damn game?

            You’re confusing the issue a little bit. Just because a game has been built for both Windows and Mac does not mean that every copy of the game in existence will run on both. When you buy a physical copy of a game designed to run on both – say anything by Blizzard for example – what you’re really getting is both a Mac copy and a PC copy on the same disc. Your computer’s smart enough to figure out which one it needs to run.

            Impulse is a Windows-only service. There’s no reason to even be concerned with the Mac build of a game… for the same reason Mass Effect 3 has been built for PC, Xbox 360, and PS3, but you can only buy the PS3 version on the Playstation Store and the PC version on Origin. Why would the service sell you a copy of a game that it’s not designed for?

            OP should not be having this much trouble getting his $20 back, but he also should have confirmed with the person in the store that he’d be able to access Impulse on his Mac. The answer would have been a resounding “no” and he never would have made the purchase to start with.

            • Sneeje says:

              While I generally agree with you, if you’re not aware of the existence of Impulse, how would you know to ask?

              This is unfortunately where we are today: people that staff these stores and do this kind of work aren’t expected to or even try to think for themselves. It is surprising to me that the person he spoke to could not divine enough of his need from their conversation (or from his own prior experience with difficulties customers have had) to proactively offer advice about what might happen when he got home. So, we’re left to believe either: a) the person didn’t care, knowing the purchase was non-refundable, or b) the individual is so minimally competent as to be capable of nothing more than ringing a sale and taking money.

      • regis-s says:

        I’m pretty sure I’ve got programs on Impulse that I’ve downloaded more than once. The game is most likely tied to his account.

      • candytripn says:

        Redeeming and downloading are two entirely different things. The moment he entered the code into the site (that coincidentally states windows pc download) he redeemed it. So the code was, in fact, used. Once redeemed, it cannot be transferred. This is the same with many other digital download services, steam included.

        I’m not sure where you’re getting your information, but you can download the program over and over and over and over again. The following was taken directly from the support page.

        [quote]If I reformat my hard drive or get a new computer, will I need to purchase my games again?

        No. Your games are forever tied to your GameStop PC Downloads account and can be re-downloaded at a later time (as many times as you want). Just reinstall the GameStop App to your PC, login with your existing account, and re-download your games![quote]

        If your connection fails, you simply download the game again. It is tied to the OP’s account, so he/she can download it as many times as they wish, provided they use Windows XP, Vista, or Windows 7, as stated in the system requirements.

    • esc27 says:

      BootCamp just makes running Windows possible. Last I checked Mac OS X doesn’t come with a Windows license and $200 is a lot of money to spend just to play a $20 game. Sure he could pirate, but then why not just pirate the Mac version of the game?

      • longfeltwant says:

        DING DING we have a winner.

        You paid for the game; now go play the game in peace and good conscience. If you have to download it, then that is NOT ILLEGAL for you because you have the “right to copy” specified by “copyright” law. Nor is it unethical, which should be quite obvious, and for many people like me is the controlling issue.

        Shut down this thread, because esc27 answered the question of how to solve the problem.

        • baristabrawl says:

          Are you new? Does this site do that?

        • SteveZim1017 says:

          But your Honor, some guy on the internet told me it wasn’t illegal for me to do. You have to let me go!

          • spamtasticus says:

            You do not buy games. You buy licenses to play games. The OP needs to go to http://www.piratebay.org and download the mac version of the game. Install it and Voila he has a perfectly legal game. Just make sure you read the comments and use little snitch to make sure your download does not contain a trojan hidden in it.

  2. Southern says:

    RETURN POLICY – Software published by GameStop:

    We require that you utilize our technical support services prior to issuing a refund. Tech support can be contacted at downloadsupport@gamestop.com. If it is determined that your problems cannot be rectified, technical support will instruct you on how to receive a full refund. Do not contact sales about a full refund without first contacting technical support. Sales will not fully refund your sale without an RMA from technical support. We do not charge for technical support.

    http://impulsedriven.com/support/returns

    • dolemite says:

      “We do not charge for technical support”. That’s probably because they don’t have any. Whatever their little Return policy says, just toss it out the window. They won’t abide by it. They have absolutely no idea what they are doing. Calling them and emailing them results in no resolution.

  3. mrvw says:

    That’s good to know, I’ve been thinking about getting back into some PC games. Looks like I won’t be going through gamestop for downloaded games

  4. MutantMonkey says:

    I strongly recommend that the OP reach out to the local store and ask to speak to the District Manager. You may want to also find out the District Manager’s home store and their number for somewhat easier access to this person. If you get a hold of him/her or when they call you back, politely and coherently tell them what happened and where the confusion came from. They will most likely help you with little fuss. Make sure to point out that at the time of purchase, no warning about the comparability of the service was noted and that is where the transaction took a wrong turn.

    The DM’s are generally very helpful.

  5. skitzogreg says:

    Email the publisher and let them know of the issue. I would bet they would take care of you; they want you to play their game!

    • MutantMonkey says:

      The publisher doesn’t care whether you got to play their game or not, they just want the sell so they can move onto the next project. You would have better luck reaching out to the Developers and hoping they have a way of getting you a copy.

  6. dolemite says:

    As a long time gamer, the only thing I can say is steer clear of Impulse and GameStop. GS is fine if you want to simply pay max price on console games.

    If you buy anything through Impulse and you have a problem (game didn’t finish downloading, their game code doesn’t work…etc.), they literally have no authority to remedy anything. Oh, they have people manning the phones, but they have absolutely no interest in helping you. Think of calling a scummy call center while someone on the other end chews gum and files their nails while you explain a problem to them, and they simply repeat the same spiel back at you repeated for 30 minutes like a parrot. No, the supervisor isn’t available. Maybe call back tomorrow at 8 am and he’ll be here. And despite Impulse being owned by GameStop, they are apparently 2 different companies. They do not have the authority or ability to work with each other. Apparently their systems aren’t linked in any way. After the last fiasco I had with GS and Impulse, I can safely say I will never every do business with either of them again.

  7. kobresia says:

    I guess I don’t really understand why someone would buy a virtual product at a B&M store. That completely defeats the purpose, and this seems a little like bait-n-switch on Gamestop’s part.

    If you want a game that exists only as a download, might as well buy it through Steam. It works on PC and Mac, and there’s finally been solid confirmation that the Steam native Linux client is substantially closer to becoming a reality. Yeah, it sucks that Valve sometimes bans Steam users for perceived cheating, but most don’t have any problem and at least you can play the games you buy across platforms and don’t have to worry about having your game broken by DRM because you tried to reinstall the game one time too many.

    • MrEvil says:

      Mind you the bans for cheaters were only bans on servers using Valve’s anti-cheat technology. If you just play single player games you have nothing to worry about. Neither did the cheaters. Of course VAC servers are the only ones worth playing on.

      With regards to those wrongly accused of cheating, most of the stories I’ve seen usually involve the complainant letting someone else use their account. Maybe my time in IT has left me a suspicious misanthrope, but NEVER share a user account with anyone. If you shared the account info once, it’s likely to get shared again and again with people you don’t know.

      • kobresia says:

        You do raise an interesting point. It’s probably good to have two Steam accounts, one for your library of single-player games, and another one for multiplayer games, so if there is a complaint, you don’t lose everything. I tend to like to have all multiplayer games as standalone products because of the politics surrounding them and the inflated perception of value that makes them desirable phishing & hijacking targets. It seems like a good idea to limit the potential fallout.

        But yeah, it’s a bad idea to let others use the account, especially share it in such a way that the time played in a multiplayer is exorbitant and looks like someone is either sharing the account or using a bot.

    • ROFLCopter says:

      If you only have cash it may be your only option.

  8. Applekid ┬──┬ ノ( ゜-゜ノ) says:

    “(let the Windows/Mac debate begin)”

    Well, yeah, maybe 15 years ago…

    Also, the only right answer is chargeback, so that way Gamestop loses your business and you don’t lose any money. :)

    • Difdi says:

      Chargeback or small claims court. Granted, the filing fee for small claims may be more than the game is worth, but NOTHING says peeved customer like a lawsuit.

  9. Zero says:

    steampowered.com
    ^OP’s new best friend.

    • pat_trick says:

      This. Steam is the only way to get games on the Mac platform these days if you’re going the Digital Download route.

    • RStormgull says:

      I was about to post exactly this. Plus Steam has some awesome sales each weekend and during the holidays.

  10. El_Fez says:

    Sounds like a classic case of “chargeback” if I ever heard one.

  11. Naked-Gord-Program says:

    This is why I’ll be the last, bitter, hold out in favour of physical media.

    And once they kill discs and I’m forced to buy downloaded content I’ll be buying *much* less of it.

  12. deathbecomesme says:

    If some B&M store told me to go home and get online and buy them game online after I just spent my time and $ on going there in the first place Id go back home and log on to my Amazon Prime and buy it there. Screw that.

  13. nishioka says:

    > Rather angry by now, I emailed GameStop once more.

    Stop right there. Stop e-mailing GameStop and go back to the store.

    • Difdi says:

      This. An email gets binned with a single mouse-click, possibly without even being read. A customer physically in the store demanding either a working copy of the game or a refund is a lot harder to ignore.

  14. PunditGuy says:

    What’s the game?

  15. g051051 says:

    They lost my business over a lot less than $20 bucks. I gave up there when they stopped carrying PC games in any meaningful quantity, and when they started pushing pre-orders and other junk so relentlessly. There’s simply no point for me to ever shop at a brick and mortar store again.

    • dolemite says:

      When Skyrim came out, I went to my local GameStop to see if they had it. I had preordered it through NewEgg, but shipping was going to take way longer than I had anticipated. I looked around the store and found nothing. I asked the clerk if they had Skyrim in stock. He responded with: “Did you pre-order it?” “No” “Well it’s not in stock then.”

      • Papa Midnight says:

        Skyrim still isn’t in stock at most GameStops around here that do carry PC games (most do not).

  16. AustinTXProgrammer says:

    Do you still have the .exe file? Give that to your friend.

    • jimbo831 says:

      I think you misunderstood the post. The EXE file he has is not the game. It is just the Impulse program required to install the game. Once installing this EXE, the friend would need to sign in and would find that the game download is not associated with his account.

  17. PhillipSC says:

    thats what you get for not just pirating it! :p (seriously what do they think people will do when they are treated like this! )

  18. Jawaka says:

    “Download your favorite PC games at *URL*!”

    I’ve never known the term PC games to also include Mac.

    Also, just copy the downloaded .exe file to a flash drive and give it to your friend.

    • daemonaquila says:

      PC=computer, versus game console. In this context, it covers Win, Mac, Linux, or ANY OS on a regular computer.

      • Jawaka says:

        Again, I’ve never known it to include anything other than DOS/Windows based products. The term came from the old IBM/PC line of computers which weren’t Mac compatible.

        • Excuse My Ambition Deficit Disorder says:

          Media bastardized the true meaning of PC (Personal Computer) to mean only the Windows OS. When it actually has nothing to do with the operating system. Kind of like how they misuse the term hacker, which is always misused; when they actually should be using the term cracker.

          • Jawaka says:

            PC was originally a model of an IBM computer. If anything the media bastardized it to mean any personal computer.

          • nishioka says:

            > Media bastardized the true meaning of PC (Personal Computer) to mean only the Windows OS.

            The hell they did. The IBM PC was launched over 30 years ago. Software all through the 80s was sold as being IBM PC-compatible or otherwise, and that was to denote compatibility with the hardware, not with a specific OS.

          • Murph1908 says:

            As I said above, even Apple’s own commercials called them Macs and PCs.

      • Murph1908 says:

        Even Apple’s own commercials distinguish them as Macs and PCs.

  19. dragonfire81 says:

    Gamestop is NOT the place to buy PC games. Many of their stores don’t even carry PC games and most that do have a pitfully small selection. They can’t sell them preowned so they don’t really care about them.

    That said, go back to the store and talk to the manager, he or she might be able to help. They can override corporate in certain situations.

    If that fails go to the survey link at the bottom of your receipt and give them bottom of the barrel scores. That will catch the attention of a District Manager (trust me they live and die by those surveys) who can help you.

    • Outrun1986 says:

      Doing the survey with all negative results has worked beautifully for me to get service from Gamestop in the past.

  20. gafpromise says:

    Sounds like OP only tried one contact avenue. They need to kick it up the chain and find some new contact names to bug. Time for an EECB?

  21. SPOON - now with Forkin attitude says:

    chargeback.

  22. xjeyne says:

    I concur with others that said to reach out to a local store. Officially, a refund is not allowed on digital content, but the company’s strong customer service focus will override that, even if that focus was not made obvious with Impulse technical support. Go to your local store and speak to the store manager. Explain the issues you’ve been having in a calm way (because niceness goes a long way when you need assistance), explain that you’d like to continue shopping with GameStop, and ask if there’s anything they or their DM can do to help.

    Protip: GameStop’s email addresses for DMs are usually firstnamelastname@gamestop.com, so if you can get their name you can try that route, although I would try the store manager first before going over their head.

    Also, if you do go to a store and they do help you, make sure you take their survey. The district manager and regional VPs read those surveys and not enough people tell them when a store does a *good* job.

    • jenrevenant says:

      In my corporate experience, if you go to the regional or district manager, you get what you want, no matter how stupid you’re being – they’re not there to deal with customer issues since it should never reach that high. In our store, our manager gives in just to stop that from happening… But believe me, the floor associates will remember you after that…

      • xjeyne says:

        Exactly. This is why I think he should take the issue to the store manager first. He will more than likely get what he wants without needing to bother with emailing the DM.

        I don’t see why the floor associates would remember him negatively, especially if he doesn’t act like a jerk. Heck, he might even have such a good experience he’ll keep coming back and the associates will remember him – because he’s a regular. :)

  23. longfeltwant says:

    It sounds like fraud to me: bait and switch. They sold you a Mac game which requires Windows. I suggest small claims for the $20 plus the maximum possible other damages to make it worth your time. Also picketing the store will probably be enough to get the manager to find a way to get you that refund they claim is impossible.

  24. Snowblind says:

    Wait… people still go to Gamestop?!

    • Coleoptera Girl says:

      I actually went to my local gamestop to purchase a DSi because I wanted to see the condition it was in before purchasing it. Their DSi’s were very worn and scratched so I asked about the 3DS. Got one in pristine condition for maybe $30 more plus I get to play games that come out in only 3D now. Like the re-release of Ocarina of Time.

      I like to see my used good before purchasing, if the price difference isn’t too large… and GameStop had delivered for me, console-wise.

    • Jawaka says:

      Where do you go to shop for video games when you want one right there and then?

  25. thenutman69321 says:

    I am usually first to raise a pitchfork against Gamestop but I’m with them on this one for one simple fact.
    “Download your favorite PC games at”
    You saw this in the store and full well knowing you use a Mac still tried to purchase it. You should know that a PC game is not a Mac game and of course if you have any decent experience using a Mac you should know by now that you bought the wrong type of computer for playing games. Take all that money you’re never gonna spend at GS again and go buy a real computer.

    • theSuperman says:

      PC = Personal Computer. Just because Apple tried to re-define PC to mean a non-Apple product does not change the definition.

    • Excuse My Ambition Deficit Disorder says:

      Then maybe you should re-read the article there smart guy. If they are selling a game, which they are, as being able to be installed on the Windows OS and Mac OS then shouldn’t they have a way for people to use it on a Mac…let alone the ability to download it to the Mac.

      • amuro98 says:

        Reading the OP’s saga, it sounds as though the clerk really doesn’t know what he’s talking about.

        Impulse is PC(Windows) only, and as such does not deal with Mac games. So it really sounds as though the clerk sold OP the downloadable PC version. There isn’t a downloadable Mac version.

        Perhaps OP and the clerk were confused about the meaning of “PC”?

  26. budanatr says:

    I had a similar experience with Game Stop and Impulse. I purchased a game for my daughter for $10 and then went to download it. I was informed that I had to download the Impulse software to her computer to run the game. I only wanted the game and not the Impulse software. So I contacted customer service and they told me that they do not give refunds on downloadable games and that I must install their bloatware on her computer to use the game.

    So I contacted PayPal to get a refund on my $10 since I never downloaded the game and had no intention of doing so. PayPal contacted Game Stop and they said they would not refund any money for downloadable games. So I lost my $10.

    It is a good warning for people to know what Game Stop and Impulse are up to. I hope there is a nice class action lawsuit against them at some point soon. They will get what they deserve for ripping off so many people.

    • Papa Midnight says:

      “PayPal contacted Game Stop and they said they would not refund any money for downloadable games. So I lost my $10.”

      Get out…
      PayPal contacted the other party before arbitrarily refunding? Who knew?

      (This is not a shot at you, budanatr, just for the record)

  27. Mike says:

    I don’t understand how this isn’t fraud. Chargeback or sue. They didn’t deliver the game as promised. The represented to you when you purchased the code that you could run the game on your Mac. Also, file a report with the state AG, and complain to the city where the business is licensed. Since the game is delivered over the internet, it’s also a federal crime, so file a complaint with the FTC. Be sure to email copies of all your complaints to Gamestop.

    • amuro98 says:

      I bet if he checks the receipt it says he bought a game for Windows, not Mac.

      Clerk didn’t know what he was talking about, and I’m not quite sure how the OP didn’t understand that “PC” means “Windows OS” and not “generic device called a Personal Computer.” People have never referred to Macs as PCs. Even Apple would never say “PC”, insisting on calling their computers “Apple Macintosh Personal Computers.” or just “Macs.”

  28. Starfury says:

    I’m a PC gamer and will not buy from Gamestop ever. Why should I pay them for a download? When Skyrim came out I went to Target and got the game plus a $10 Target card for a future purchase.

    If I am going to do a download game I’ll use Steam. I didn’t like it when it first came out but now I’m pretty happy with it.

  29. Pete the Geek says:

    And this is how business steal from customers $10 and $20 at a time. No one will bother going to Small Claims court or taking other action for such a small amount, even though they would certainly win. Does the leadership of GameStop have a sense of shame?

  30. some.nerd says:

    Why didn’t he just download it on Steam? That runs on macs now. DERP

  31. Harry Greek says:

    I DL games from GOG.com, Steam.com or Amazon.com.

    Everyone else can eat it.

  32. d0x360 says:

    I can’t understand why anyone would buy a download code from a retail store. Its illogical. I’m not blaming the op as gs is clearly in the wrong here. They got their $20 so they don’t care. A digital dl has drm so any copy can easily be revoked. They should do a refund. Piracy? Pirates don’t bother with stores and drm or hassle the pirated copy always just works so its clear this guy isn’t trying to pull a fast one.

  33. scoopjones says:

    As someone who uses Mac, PC and Linux on a daily basis, I can tell you that gamers are pretty much stuck with Windows machines unless you find a game company that really likes Macs. You can see evidence of this at Fry’s, where build-your-own souped-up machine aisles are all PCs. Nobody builds souped-up Macs, for gaming or otherwise. Find a cheap second-hand PC and use it for gaming. Problem solved.

  34. schmittymcdougal says:

    i seriously could not give less of a fuck about people having trouble buying video games

  35. cluongo says:

    Thats lame and you should get your money back…

    but OP..why buy a “physical download code” for a game that requires you to download it anyway? Just buy it online and save the hassle of going to the store. You can buy games online and DL them right away in this day and age. Steam for Mac

  36. Libertas says:

    I bet their plate glass window costs more than $20.

    Justice.

  37. make7acs says:

    Go in person back to the store you bought it from. Explain the situation, doubt you will get anywhere with email.

  38. Mclick says:

    Next time spend your 20 bucks on a dinner date and pull yourself away from the computer.

  39. candytripn says:

    I’m going to have to call bs on this…

    1) a “PC GAME” will not work for mac… the fact that you went to “purchase a PC game” while owning a mac shows you were already at fault. Did you know that Max Payne 3 works for both Xbox and PS3? That doesn’t mean if I go buy a xbox version and jam it into my playstation it’s going to work, or that it’s anyone’s fault but my own.

    2) Did you bother even looking at the page where you redeem the code? It says create a Gamestop PC Download account. The top of the next page says PC Downloads. Did you bother looking at the receipt, you know, the one you had to read to enter the code? It says right on there “STEPS TO REDEEM GAMESTOP WINDOWS PC DOWNLOAD” and even on the site where you enter the code, it clearly states “windows” in the example. Are they supposed to ask every persons the buys something, if they understand what it is they are buying. “Um, just wanted to let you know, this Nintendo DS game is for the Nintendo DS, in case you were unaware, it will not work in a PSP” You bought a PC game, which printed a windows pc redemtion code, that asked you to redeem it on a page stating that it is a windows code!

    3) Not paying attention to the all the signs that point to pc/windows (the store, the receipt, the redemption page) you purchased a non refundable item. When you finally realized you made a mistake, you want to blame someone else for not taking it back, This is like buying the wrong size body jewelry, a concert ticket for the wrong day, or a non refundable plane ticket to the wrong airport. You didn’t bother paying attention and don’t want to own up to it.

    4)PC’s have never been Macs. You can’t honestly tell me that you thought a pc game would play on your mac, can you? And I’m sorry bud, but a quick glance at the page shows you are wrong about Impulse not claiming compatibility with windows. The big freaking button you push to download the app itself says “Requires Windows XP (32-bit) / Vista / Windows 7″ right on it!

    You should learn to do a little bit of research before purchasing something. Do you put diesel fuel in your car because “it was at the same pump, at the gas station.. so it must be gas”? Do you grab random console games off the shelf, hoping they’ll work in your system simply because “the company makes the came for lots of systems”? When you buy food for your pet (if you have one) do you just grab a random bag off a shelf in the store, simply because “pet food is sold there”? I think I’ve made my point.. You didn’t bother to even look at what you purchased.. next time, maybe you should.