M. has had it with Comcast. In fact, she’s not even a customer of theirs anymore. But the good people of Kabletown owe her a $143 refund after she canceled service in February, and she can’t get her money out of their clutches. Even the customer service heroes of the Twitter team promise her that a check is on its way…but it never shows. At this point, it isn’t even about the money anymore.
I would rather chew off my left arm, then have to deal with Comcast again. Ever since we started our service in September of 2009, it has been a miserable experience. It took multiple phone calls and service calls to get simple things fixed, they have gotten irate with me on the phone and I have even been hung up on, just to outline a few issues.
The latest problem is getting them to release my refund check for $143.00. I canceled my service on 02/03/12 when we moved and have been due a refund check ever since. I keep sending emails and have tried the @comcastcares twitter account and I’ll get a phone call saying that it has been processed, but then no check arrives.
If I had forgotten or neglected to pay my cable bill by the 9th of the month, they would have shut off my service, so why are they allowed to get away with this? What are we, as consumers, able to do to protect ourselves against things like this? It is frustrating, to say the least.
While it would be nice to have the money that they owe me, it has become more of an issue of principle now. I absolutely feel like I must do something because if I don’t, they will continue to do this.
Bureaucracy can be a terrible thing. Comcast isn’t the most beloved company in America, but for now M. has done the strongest thing that she can: she’s ceased to be a customer of Comcast. Yes, leaving behind cable companies or Internet service providers that don’t play fair is harder when there’s a monopoly, but the best thing you can do is communicate with your wallet whenever possible.