Worst Company In America Sweet 16: USPS Vs. Facebook

The old world clashes with the new this afternoon as the company that used to connect people around the country tries to take down the website that everyone now uses to show off photos of their kids.

Facebook made a strong showing in its first-round trouncing of Sprint. In a case of the snake eating its own tail, a lot of the people that voted in that particular contest actually came in through links on Facebook.

Meanwhile, the USPS survived one of Round One’s closest clashes, winning by a slender margin over fellow package-misplacer UPS.

So which angers you more: A seemingly omnipresent site that desperately wants to invade your privacy or a once-great institution that desperately wants to do anything but deliver your mail?

(Voting on this poll will close at 11:59 p.m. ET on Thursday, March 22.)

This is a post in our Worst Company In America 2012 series. The companies competing for this honor were chosen by you, the readers. See the entire WCIA 2012 bracket and schedule of match-ups HERE.

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  1. Robofish says:

    I’ve not had a bad experience with the postal service, aside from being annoyed with the price of stamps. Facebook on the other hand has been annoying me with broken apps, constant updates, and having to keep an eye on my privacy settings to constantly make sure they weren’t reset with the latest update. But unlike USPS, facebook is voluntary and you can quit at anytime.

    • pythonspam says:

      “aside from being annoyed with the price of stamps.”
      If the U.S. would get rid of (or privatize) the Post Office, not only would Ben Franklin turn over in his grave, but private services would refuse to continue guaranteed delivery and costs for mailing a first-class letter would rise and be dependent on distance traveled and convenience to their hubs.

      • petepuma02 says:

        I’m always surprised when people complain about the price of a stamp. I find it amazing that $.45 can get a letter anywhere, even within my town.

        • Robofish says:

          It’s not that it’s expensive, it’s just that it goes up fairly regularly. So really…..I have no complaints.

    • longfeltwant says:

      Once when they raised the price of stamps by one penny, back before the invention of forever stamps, I went to the post office to buy one-cent stamps. They said they were out. I came back a week later and they said they’d gotten some in, but were sold out again. The PO manager was there and said “They’re so hard to keep in stock… I’ve had to order them six times already.”

      WHAT??!? WELL THEN ORDER MORE UKFCING STAMPS YOU IDIOT! FFS that’s government inaction in action. Seriously, if you sold out of the first batch so quickly, then buy ten times more on the second order, and never need to place a third, let alone a fourth, fifth, or sixth!

    • Mambru says:

      I’m on the same boat and actually since the forever stamp I have no problem. In my town the post office works good, but my girlfriend is from NYC and saw why they hate the post office. Mailmen don’t deliver packages just leave pink sleeves and nce you got to the office is slow as mud. My vote is for facebook since I truly don’t have an issue with USPS

  2. Loias supports harsher punishments against corporations says:

    Not a contest. USPS is a struggling company with some problems that aren’t really their fault. Facebook want to take away your privacy doesn’t really care about you the individual.

    • Akuma Matata says:

      As if the USPS is a passive victim in this? Puhlease… their demise is largely of their own doing. I understand there are certain restrictions in place because some changes must come from Congress, but implying that a changing marketplace just happened and there was nothing the USPS could do to adapt is nonsense.

  3. Upthewazzu says:

    It’s hard to hate an irrelevant entity, therefore I choose Facebook.

  4. thenutman69321 says:

    Facebook privacy concerns are so idiotically overblown by people who I’m surprised can even turn on a computer. USPS for sure.

    • BackInBlack says:

      I’m so concerned about the privacy issues on Failbook that I won’t even have an account there (never have, never will). And I just BUILT my own computer last month (and yes, I was able to turn it on, all by myself, and it booted fine first try).

      USPS has provided me with wonderful service well over 99% of the time. If we were talking about the post office in my town (I simply drive a few miles to a nearby small town), my vote might be different, but overall USPS is fine by me.

  5. VintageLydia says:

    I’m kind of sad USPS even made it this far. It’s not like they have a ton of control over operations, though they could implement better customer service standards and training without literally getting Congress involved (I hope!) But Facebook truly deserves it’s spot here.

  6. vorpalette says:

    I’ve never personally had a problem with Facebook, while the post office continues to be fairly awful. From the creeper that I always deal with at my local office to the inept substitute carriers who are too lazy to even try to deliver packages (though I love our regular carrier) to the long lines at the local office because there are only ever 2 people actually serving customers when there are 4-5 people behind the counter…I like sending stuff in the mail (and, like @pythonspam said, the cost to send a letter would increase sharply), but mrgh.

  7. TheMansfieldMauler says:

    Using facebook is completely voluntary. If you don’t like the company, you don’t have to have anything to do with it. Not so with USPS, unless you’re homeless I guess. If you have an address, you will deal with misdelivered mail whether you want to or not.

    • OutPastPluto says:

      …until they have convinced enough people to switch over to communicating only through Facebook that you have to deal with Facebook whether you want to or not.

      It’s like Microsoft dominating PCs or Apple dominating tablets.

      Companies that push single vendor proprietary standards and subvert open ones are a menace to the market at large.

  8. Package Man says:

    USPS hands down. Facebook shouldn’t even be in the running since you’re the product not the customer. USPS employees have little to no accountability thus their service is totally and utter crap.

    • ARP says:

      Well, they have little control over their operations. They can’t raise prices, close sorting facilities or post offices, etc. without congressional approval. Add to that the required 75 year pre-fund of their pension program, and it’s difficult to make improvements, even if you want to.

      • Akuma Matata says:

        They have control over how they treat their customers, and I rarely have a good experience at a Post Office Branch

  9. erich5248 says:

    Question: has anyone ever tried contacting customer service at Facebook?

    Better question: has anyone EVER had a response from customer service at Facebook??

    USPS may make us all go postal, but they are so much better than Facebook.

    • TheMansfieldMauler says:

      Customer service response from the USPS does exist, but it’s completely worthless. Not much difference.

    • Ed says:

      Customer service at Facebook works great. Too bad you aren’t the customer though. You are the product, and there is no “product service” hotline.

      The advertisers though, AKA the customers, have no problem talking to the people at Facebook.

    • RiverStyX says:

      Lol, too funny..Try calling the USPS’s help line and get ahold of an actual person to talk to. We had a problem with a package saying “Delivery status not updated” when it was on the truck to be delivered to his address..Nobody ever helped, I ended up taking the loss and mailing the guy a new package.

  10. iConsumer says:

    They both suck, but no one forces me to use facebook, but if I want need to mail a letter, I really have limited options – so I choose USPS!

    • psm321 says:

      You do have other options. You don’t use them (UPS/FedEx) because they’re ridiculously more expensive.

      • Akuma Matata says:

        The USPS has a monopoly on the delivery of mail… UPS can’t deliver mail, only packages. Yes you can send mail as a package, but it’s ill-suited, which is why you pay more. Perhaps if the monopoly was lifted and companies could compete in said market the costs would decrease or new options would be created.

      • jeb says:

        Actually, UPS and FedEx cannot compete against first-class letter mail; only express mail.

        http://en.wikipedia.org/wiki/Private_Express_Statutes

  11. Zombolouge says:

    I have had USPS repeatedly charge me the wrong amount for shipping packages and then return the package to me, making me make a second trip to come in and pay the difference. Thankfully, they don’t make me re-pay the entire amount, but when I am shipping something time sensitive, it is a real hassle to have the package returned to me, delaying it a week or so, over 5 to 30 cents.

    Facebook is a villian, but I expect that from them, so I don’t hate them quite as much.

  12. McKinley H. Tabor says:

    OK, I’ve not logged in to commit on any of these matches, but I just had to regarding this one…

    Facebook is bad, their privacy policies are a joke, and it’s poised to become the most evil company since Blackwater. (note I said, “evil” not “worst”)

    The USPS should officially drop the eagle as their mascot and use the sloth. They are slow, bloated, lazy, and their postal union is the textbook example of bad labor.

    It’s a hard choice between the two… HOWEVER, we in the US can choose NOT to use Facebook, if you want to send a paper letter, or correspond in physical form with your government, we have no choice but to use the USPS.

    Bottom line, USPS is the worse company, because no matter how good or bad a company is, if it’s a monopoly, it’s always bad.

  13. MrMagoo is usually sarcastic says:

    “Thank you, we have already counted your vote. “

    Um, no you haven’t. This is the first time I’ve voted in this bracket.

  14. SmokeyBacon says:

    I have to say that I have only once had a problem with the USPS, and that was at Christmas at a location with 3 clerk stations and only 2 people working, one of whom was dealing with a very needy customer. Numerous employees saw how long the line was and no one stepped up to that third station to help. But all the rest of my USPS stuff has gone really well, and in fact the employees have always been very helpful every other time. And our postal carrier is always nice and waves when we see her, and only once have I had a problem with stuff that went through the mail – less than with other carriers like UPS or FedEx. So I am going to have to say Facebook for this one.

  15. doctor_cos wants you to remain calm says:

    Do I need to give you my Facebook name and password to vote?
    PSYCH!!! I don’t do the farcebook.

  16. tbax929 says:

    Nobody forces anyone to use Facebook. Try saying that abou the USPS. They won’t win, but it’s unfortunate.

  17. nocturnaljames says:

    uh wtf is wrong with Facebook? YOU AREN’T PAYING FOR IT. On the other hand, you are paying for the USPS which has notoriously bad service.

  18. suez says:

    I can’t believe USPS beat UPS. I’m sorry, but I paid them a LOT more to mishandle my packages! I demand a recount!

  19. skywatchbob says:

    This is a no brainer. Facebook. They are a big brother like Google. That makes bad mail delivery seem like a minor annoyance. I was hoping for a Facebook/Google match up, but Apple beat out Google. How Apple is worse than Google is beyond me.

  20. natebum says:

    facebook cuz they have our info and they will use it in the future as they darn well please once they change their policy (company policy isn’t written in stone).

  21. krescendo says:

    USPS is awful, at least Facebook can manage itself and not sit there with its hand out begging for a taxpayer bailout while adhering to a 19th century business model.

  22. JLyles says:

    The UP Postal Service is worse since they avoided, or made, past mistakes that deprived them of possible growth or financial stability.

    Regardless, I voted Facebook since they will get worse over time.