Sony Returns Sales Tax It Mistakenly Charged PS3 Owners

Sony sent out emails to customers saying it mistakenly charged sales tax on PlayStation Network purchases back in the day, and has refunded the money into their accounts.

Here’s the message Sony sent:

Dear Sony Entertainment Network account holder,

After performing routine system maintenance, Sony Entertainment Network sales tax records were mistakenly modified and some customer’s accounts were charged sales tax in error.

Between November 18, 2010, and April 11, 2011, one or more transactions originating from your account was charged sales tax in error. Correcting this, we will refund the errant charges back to your account in the amount of [redacted] via your Sony Entertainment Network wallet. This will appear in your transaction history as a one-time inclusive credit.

We are diligently working to correct this error and will have your account refunded by March 31, 2012. If you do not see the credit to your account by March 31, 2012, or if you have further questions please contact our customer service department at: http://us.playstation.com/support/contact_options/

Thank you,
The Sony Entertainment Network Team

The amount of the refund varied depending on the purchases made during the period. Even though it took the company so long to identify and correct the error, it’s nice to see Sony get around to setting things right without being forced to do so. Of course, the gesture presumably doesn’t cost the company much because it’s refunding virtual currency and not coughing up cash.

Comments

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  1. TinaBringMeTheAx says:

    Really? You had to redact the amount?

    • NickJames says:

      It was probably like 8 cents so they felt it wasn’t worth showing because then people would comment “Who cares?”.

  2. Cat says:

    Sony can’t charge me sales tax in error if I don’t buy anything from them.

  3. Black Knight Rebel says:

    Hmm, I’ve never been charged tax on the PSN and I buy from there fairly regularly. I sometimes saw on forums people talking about a sales tax on PSN purchases, but I always thought I wasn’t seeing any because my state doesn’t collect tax on DLC.

    I guess it didn’t effect everyone.

  4. GoldVRod says:

    Bank error in my favor? Ironic since the PS3 always comes second in the beauty contest.

  5. mingtae says:

    When I first bought DLC from Sony, I was charges tax. I ssumed they were being proactive in case the great state of Massachusetts swooped in and demanded the money for the faultering MTBA system. I should be getting back a good amount of virtual money that I can turn around and spend on more virtual stuff. I’m hooked like that.

  6. Cenzo says:

    Got this also. Heres mine:

    Between November 18, 2010, and April 11, 2011, one or more transactions originating from your account was charged sales tax in error. Correcting this, we will refund the errant charges back to your account in the amount of $3.08 via your Sony Entertainment Network wallet. This will appear in your transaction history as a one-time inclusive credit.

  7. some.nerd says:

    Rats… I didn’t get a PS3 until January ’11, and I didn’t buy much more than one or two PS1 games during that period. If I did get a refund, I’d get all of… sixty, maybe seventy-five cents?
    Oh well. Still, cool to see Sony being proactive for once.