By now, you’ve all probably seen the video of the FedEx delivery driver caught on camera tossing a box containing a new computer monitor over a customer’s fence, rather than just walk the few feet to the front door. The people at the delivery service have realized this is probably not good publicity, so they’ve come out with a public apology.

“I am upset and embarrassed for our customer’s poor experience. This goes directly against all FedEx values. It’s just not who we are,” says FedEx senior VP Matthew Thornton in the below YouTube video.

While Thornton would not go into specifics on the employee in the video, he did say that this staffer is “not working with customers” while FedEx goes through its disciplinary process (which we assume involves making the drivers dress up like UPS carriers).

He also stated that the company has made contact and “resolved the situation” with the customer whose monitor was given the old up-and-over.

Here is the apology video, followed by the original monitor tossing clip, which now has more than 4 million views on YouTube.

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