Last week we brought you the story of Bruce, whom Comcast had sent to collections over a bill he should have never been charged in the first place. After his story went up, Comcast reached out through us to Bruce to give him sweet satisfaction.
I received a call from a nice lady on Monday that said they were unsure why any or how this happened but they would ensure nothing hit my credit [report]. I was out to lunch so I asked to be emailed contact info, but I haven’t gotten anything (she said her email was messed up). I am quite sure it will be fixed though so I am not very worried.
Sometimes you just need a slightly bigger megaphone in order to get heard and get the company to do the right thing.