Imagine you work at a pizza place and an elderly customer has been ordering from your store every day for three years. What do you do when that customer suddenly stops calling? For one Domino’s driver in Memphis, TN, the answer was clear: Go out and check on her.
“We make her pizza every day before she even calls, because we know she’s going to call,” explained the driver. “She hadn’t called in three days.”
The driver debated with her boss about whether or not to drive out to the customer’s home.
“He was like, ‘Naw, you don’t have to do that,’ and I said, ‘Yeah I do. Clock me out if that’s what you gotta do,’” she recalled.
So the driver went to the house, knocked on the door and the windows and went over to the neighbor’s house when she got no response.
She ultimately called 911. Police broke down the door and discovered the woman lying on the floor. She had fallen a few days earlier and hadn’t been able to get to the phone.
The customer was taken to a nearby hospital where she was listed as being in non-critical condition.
“She treats us really well,” said the driver. “She appreciates us, and that’s something we don’t get in customers a lot.”