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outsourcing

eBay Chat Agents Live In The Mythical Nation Of "Chat Session Ended"

By Laura Northrup January 10, 2011

D. suspected that his customer service chat rep at eBay didn’t really understand what he was saying. So he asked where the rep was located. We suspect that hanging up on the customer is not the eBay-endorsed response to such queries.

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Tagged With: outsourcing, ebay, chat, customer service chat, chat reps, customer service
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