A few weeks ago, we shared Karina’s complaint about Snapfish. She wrote that when she took advantage of a “buy one photobook, get two free” deal, the company kept canceling her order instead of printing the books. Shawn has the opposite problem: Snapfish sent him another copy that he never asked for of a book that he had already printed. Of course, they haven’t charged him. Is there some kind of Law of Conservation of Photobooks at work here?
I wanted to pass along a unique experience I had with Snapfish. On December 8th, I ordered a leather photo book from them as a Christmas gift for my mother that had pictures of me and my family. Their website made it easy to arrange photos, etc. and I felt like I got a good deal as they had a 25% off coupon for the holidays. The book was ready on December 9th and I had it in my hands on December 13th. I looked the book over and thought it looked really nice and well done and was proud of my photo layout skills.
Fast forward to this past Sunday evening, December 19th. I receive an email from Snapfish stating that my photo book is ready to ship. My first thought was that my wife ordered another one and used my account that had all of the pictures saved on it. Wrong. The order details showed that it was the same book I ordered the first time. The order total was the same as before so I checked my bank account and couldn’t find a 2nd charge from Snapfish anywhere, just the original one from December 8th.
In the new email, there was even a link to track the package via FedEx. I checked my Snapfish account and could only find the first order. On both confirmation emails from Snapfish, the order date was the same but the order number and ship date were different.
So today I received another package from Snapfish with the same photo book inside. They even went the extra mile to overnight this 2nd book I never ordered.
Any idea what happened or ever hear of anyone else with a similar experience? I’m not sure how to thank Snapfish for this because the photo book is obviously something I can’t return.
The best way to thank a company for an error in your favor is to keep giving them your business. While the obvious conclusion here is “yay, free book!” has anyone else experienced this problem with Snapfish?