Tom was woken up at 6:48 in the morning by an automated call from his telephone company. They wanted him to take a “how was our service?” survey.
When he called in to complain, their customer service department wasn’t open yet.
This is only their latest in a string of bungles. They’ve been screwing around with repairing his internet for a month. The phone survey was to check up on the tech who came to fix the job the previous tech had done. That guy had “repaired” Tom’s phone problem by disconnecting his line and leaving a cheery note on the door.
Obviously the answer is that there should also be automated surveys to collect data on how well customers enjoyed their automated survey experience.