Consumerist reader Teighlor and her boyfriend tried to sign up for AT&T U-verse but after 20 days of missed appointments and it never getting installed, they returned the equipment and canceled the service. AT&T then deducted $500 from their account for unreturned equipment.

They called customer service who eventually said the money would be returned within a month – but as they’re not people of means, that’s a long time to wait for such a sum. Their appeals to AT&T fell on leaden ears.

I put them in touch with a higher-up AT&T rep. Success!

“I got a call from AT&T’s executive “customer loyalty” department,” writes Teighlor. “They worked with us over the next four days and got our money back.”

She added, “Thank you so much for your help. I won’t be using AT&T anymore, but it’s such a relief to have this resolved.”

So much for the loyalty part!

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