Mozy Wants To Explain Wireless Internets To You

You might think that a company like Mozy, which sells secure online backup services, would be able to troubleshoot common technical issues that are directly related to its business. After all, surely Heather isn’t the only customer to have problems with her initial backup hanging for several days in a row. But instead of offering useful assistance, Mozy’s tech support person told Heather that the problem was that “wireless internets don’t like lots of files flying through the air.” Wow, that must really cause problems with Mozy’s business model.

Here’s the transcript from her aborted tech support chat:

You have been connected to [Mozy Support].

[Mozy Support]: Heather, is this a new issues or one you’ve discussed with us previously?

Heather: Hi. I signed up for Mozy just over a week ago. Since then, it’s only backed up 2% of my computer, and it’s made my computer very slow. This is much slower than I expected, and than the instructions say. Most of the day I’m not even using the computer, and I have it set to never go to sleep. Why is it taking so long?

Heather: This is a new issue.

[Mozy Support]: How much data do you have selected?

Heather: 166 GB

[Mozy Support]: This amount of data is quite large. Do you have a lot of pictures?

Heather: I have a lot of pictures and music. I don’t see why that amount should be a problem – it’s a standard MacBook, and the HD is no where near full.

Heather: In any case, 2% is really slow.

[Mozy Support]: Aer you using a wireless connection?

Heather: Yes.

[Mozy Support]: This is also part of the problem. Wireless internets do not like a lot of big files moving through the air

Heather: Ok, I need to speak to someone else. There is no such thing as “wireless internets”. And wireless networks can handle plenty of traffic.

[Mozy Support]: Are you familiar with San francisco

Heather: What? Why is that relevant?

[Mozy Support]: They have city wide wireless internet

[Mozy Support]: And if you are there, it might have to do with your slow backup

Heather: Um ok. That has nothing to do with me. I have my own wireless network at home.

[Mozy Support]: I see

Heather: May I please speak with someone else?

[Mozy Support]: Yes, I will close this chat, and you should be able to wait for another tech

Thank you for using Mozy Support Chat. You may now close this window.

Heather adds, “Needless to say, I cancelled my service. After some persistence, I was able to find a tech via email who was nice enough, and they refunded me the year’s worth of service I signed up for.”

Update: Someone in charge of Mozy’s support group saw this post and sent us the following email:

I wanted to thank you for calling attention to the poor experience that Heather recently had with our support group. While 166GB of data can take up to a few weeks to backup depending on the user’s broadband speed, it was not appropriate for our support tech to comment in this manner in this situation. We sincerely apologize for this incident and I have contacted Heather directly to express our regrets in person.

We’ve also looked into this incident and have taken appropriate action to prevent this from happening again.

Comments

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  1. nsv says:

    The airtubes are clogged!

  2. Turnabout is Flair Play says:

    I almost spit out my lunch when I mistakenly read that “wireless internets don’t like lots of FLIES flying through the air.”

  3. Tim says:

    The spirit of Ted Stevens lives on.

  4. raydee wandered off on a tangent and got lost says:

    All I could think of is that scene in Willy Wonka and the Chocolate Factory … “He’s over our heads in a million pieces.”

  5. thompson says:

    To be fair:
    2% of 166GB = 3.32GB = 3399.7MB
    3399.7MB / 7 Days = 485.7MB / DAY
    485.7MB / 24 Hours = 20.2MB / HOUR
    20.2MB / 60 Minutes = 0.337MB / MINUTE = 345KB / MINUTE

    Depending on connection type (DSL maybe?) and how much Mozy prioritizes system performance over upload speed, that’s not entirely unreasonable.

    • ShyamasriPera2 says:

      345KB / min = 2760Kbit / min = 46 kbps… that’s pretty slow.

      • thompson says:

        True, but we don’t know what the OP’s connection is (DSL has notoriously slow upstream rates) nor am I familar with how Mozy manages the connection. If that was a constant upload speed, then yes, that would be slow — but what if Mozy is only uploading 6 hours a day? Then it looks a little more reasonable.

        I think we just don’t have enough detail on OP’s network setup to come to a conclusion on this one.

        • ShyamasriPera2 says:

          Agreed, she isn’t mentioning her own line specs…

          btw, DSL doesn’t have to be slow, 25mbps down/8mbps up is pretty common here… and yet, I wouldn’t be trying to upload 166GB remotely…

          • Superdemon says:

            46 kps is slow for any broadband connection. In theory a V.92 dial up modem would be capable of handling that much upload bandwidth. That is completely unacceptable speed for any broadband connection.

            Of course this is also assuming she isn’t using all of her bandwidth with P2P traffic.

            • Sparkstalker says:

              Or any other usage. I just signed up for Carbonite on Friday, and last night my initial was about 1/3 done. So yeah, it’s not a speedy process.

              Still doesn’t excuse the stupidity of the first tech…

    • Mr. Pottersquash says:

      if only they had support savvy enough to tell her this when she asked. She never said there wasn’t a reasonable explanation, just she expected them to produce it and not the idiocy she got.

  6. Whtthfgg says:

    She is still backing up 166GB…..isnt that an awful lot for a personal backup service

  7. ShyamasriPera2 says:

    Assuming she’s on wireless G:

    166 GB = 1328 Gb total size
    assume 54Mbps connection (it’s less due to overhead)

    1328 * 1024 / 54 ~ 7 hours to copy all the data assuming 100% bandwidth available

    Assume her DSL/CABLE/etc upload speed is really 1Mbps

    1359872 ~ 377.7 hours ~ 15.7 days

    Now given that 2% was backed up over 7 days

    27197.44 Mb i.e. 3885.35 Mb per day or 46 kbps upload speed

    That’s going to take forever… or 350.4 days.

    • wackydan says:

      You can’t use theoretical speeds to come to you conclusion.

      First, I’m a Mozy user… somewhat mostly satisfied too as the service saved my butt when my RAID array went south.

      166 gig is a lot of data to be pushing the cloud. It took me nearly a week and a half to push 3.5 gig, though to be fair my machine wasn’t on 24/7 that whole time…

      I’ve run mozy now on three different systems… across wireless, LAN, and even my Verizon WAN connection. It always performed flawlessly. Once the initial back up is done, you hardly ever notice that it is doing it’s job in the background.

      The OP may have quite the crappy upstream connection. Maybe her ISP is throttling her, or maybe her OS is so buggered up that it is contributing to the problem. Also, in the client, you can set the max allowed upload speed. So if she or someone else in setting the solution up decided to throttle the client, then that could be it and an easy thing to check.

      Anyway… She didn’t mention trying it anywhere else… Could she perhaps try it at a friends house, or a coffee shop and see if there is a difference?

      • ShyamasriPera2 says:

        Not really theoretical numbers, she stated how much was transferred (2%) and how much time it took; that doesn’t tell us what her bandwidth is, but it sure does tell us the transfers rate for her backup (46kbps). Also note that the first part is for comparison and it says “assume 1mbps”… right.

  8. skylenorman says:

    It’s not a large truck that you can just dump anything onto.

  9. outoftheblew says:

    While the tech’s answer is laughable, I’m wondering if OP read Mozy’s FAQs (I did, because I was curious … 166Gb seems like it would take forever to back up, and I wondered what Mozy said about it).

    “For a typical system on a typical broadband line — assuming you continue working on your computer during the backup — Mozy backs up data at the rate of about 2-4 GB per day. If left undisturbed on a fast connection, however, you can back up over 9 GB in a single day. You may experience faster or slower speeds depending on your connection.”

    So Mozy did say it would go faster than she’s experiencing.

    • JoeDawson says:

      also if her upload speed is like 128kilobit… it might be slow… missing info here.

    • vastrightwing says:

      This isn’t practical for backing up any computer. At best, I’m reading it takes weeks to backup a 100 gigs and several days to restore it. How is this even practical? It’s not. With the cost of terrabyte hard drives, it seems these online services are not ready yet. I wouldn’t mind the initial 1 week upload time, but when it’s time to restore my hard drive, more than a few hours isn’t going to work.

      • Rick91981 says:

        The restore is meant for individual files here and there. If you have a drive failure and need to restore everything, they have an option to burn DVDs and mail the data to you for a small fee ($20 i think)

  10. UCLAri: Allergy Sufferer says:

    Wireless Internets is now a meme.

  11. notovny says:

    I keep roughly 130 GB backed up through Mozy. The initial backup took something like three months. Admittedly, the computer was on a wired connection, and typically on twenty-four hours per day.

    3GB in 7 days, assuming 24 hours ad day upload is a speed of 41 kbps upload. Mozy’s uploader only works when the computer’s been on, and idle, for a significant period of time unles you change the settings. It would probably be reasonable to assume that she’d be getting four hours of uploading done per day. That would mean 240kbps, which would be fairly reasonable for my AT&T Elite DSL connection (though it would be eating a third of my upload speed at the time, and have corresponding effects on my dowload speed.)

    Also, Mozy doesn’t require you to pay a year in advance, though there are some savings. I’ve been going month-to-month.

  12. soldstatic says:

    You should check out spider oak! They are awesome and their tech support isn’t quite as stupid as most! :)

  13. PlumeNoir - Thank you? No problem! says:

    Hmmm…I hate to say it, but I think I’m siding with Mozy. I’ve never used them, but I presume they are backing up/ transfering data when the system is idle? She may have signed up a week ago, but when exactly did the back-up start?

    Plus, there are a number of other factors. 166 gigs for, what i am presuming, is home use IS an awful lot. She says she is using wifi, but what kind of connection does she have? Cable Modem? DSL? What she should try is plugging in ethernet and seeing what kind of difference that makes; I have seen plenty of situations (especially VPN connections) where wifi just flakes out because, say, a microwave is turned on.

    As far as the “wireless internets” comment: I think I get what the tech was trying to say; it sounded like he was sort of doing the whole “Star Trek analogy” thing without have to explain details such as packet loss, etc. However, the written word doesn’t convey this as well (and it could be a native language thing).

  14. El_Red says:

    Drop Mozy now. They have terrible technical support and horrible restore process.
    (It never works, drops or stops restoring.)

    Stay away. Learn from my mistake.
    Get Carbonite instead. (Can’t offer any other alternative, since tried only these 2 companies).

    • ShyamasriPera2 says:

      Personally I would just a time capsule or a windows home server … most of us do not have much (if any) data that requires to be backed up remotely… and if you do, I wouldn’t put it on an online server that doesn’t guarantee your data integrity/restore.

      • Rachacha says:

        Those backups are fine, but you also need to plan for a worst case scenario at your home (Fire, robbery). in which case you want something offsite.

        Personally, I have a 250GB Nass that probably has about 180G of data on it. My backup plan involves:
        1) All users save important data to the NAS.
        2) The NAS syncs itself to a partition on my desktop computer every day at 3:00am
        3) The NAS Drive is also backed up every day to one of 2 small portable hard drives that I have.One I keep at work, the other stays at home. Every week I swap the 2 drives and and sync them.
        I have 4 copies of my critical data, one is stored off site, so a lot has to go wrong before I will lose more than 24 hours of data.

    • Chellie says:

      Seconded. I’ve used Carbonite for several years and I’ve been very happy with them.

  15. GuyGuidoEyesSteveDaveâ„¢ says:

    As someone who has used Mozy, it doesn’t really upload files like people think it does. First it encrypts them, and then it seems to try to stuff them into an archive file which it then sends to Mozy. The initial backup usually takes forever. If I was the OP, I’d choose my most important files, and back them up the first time. Then for the next upload(s), slowly start adding folders into the archive. This should speed it up.

    Also, Mozy limits your upload speed. When I used it, despite being the only active connection at the time, back ups were limited to 100K a second or some other strange even number even as I was uploading faster than that a few minutes before.

    • ShyamasriPera2 says:

      The throttling might be your ISP… some of them love to prioritize and traffic shape…

      • Christopher Wilson says:

        nope, mozy throttles. they used to limit it to 1 mbit, but then they ‘removed’ the cap, but it now still goes at 4mbit when I have 25 mbit up. I switched to iDrive, which gets my full speed.

  16. OwenP says:

    I use Mozy, and I find it very slow, but you have to be reasonable.

    I only say Mozy is slow because I know what my typical observed upload speed is; I know this because I’m a giant nerd and I do speed tests frequently. Mozy’s rate of upload doesn’t even approach 10% of my average upload speed. However, I can usually back up about 1.5-2GB in a typical 16-hour uptime, and 99% of the time I’ve only changed

    It’s particularly frustrating if you are backing up large files; Mozy’s uploader does not support resuming, so if you get 99% of the way through uploading rawDataFromProject.dat and turn off the PC, then tomorrow morning you start over at 0%. Worse, if your network connection is sporadic, it might be impossible for you to upload some files. It’s been a major pain in my butt as I’ve started archiving my aging CD collection.

    Based on this, I’d say a wireless connection can definitely be suboptimal. If the wifi drops every 10 minutes, you might not be able to make it through a large MP3. An unreliable wired connection is no better. The tech was definitely going into the weeds talking about SF, but based on the size of the data in Heather’s backup set I’d say 2% of 166GB in a week seems reasonable unless her PC is on 24/7, idle 99% of the time, has a completely reliable connection and relatively high typical upload speed, and all of her files are smaller than about 10MB; meeting all of these would cause me to expect her to have done about 10% in a week.

    With respect to Mozy slowing the computer down, it encrypts data before sending it. This is a CPU-intensive task, and this is the reason why you can configure Mozy to only run when the computer is idle. That lets you use your computer without interruption, but can dramatically increase the amount of real-world time it will take to finish the backup.

    I’d like to suggest an alternative, but unfortunately I haven’t found a “set it and forget it” backup service that provides much better. I tried Carbonite for a week or two and didn’t see a significant increase in upload speed.

    • merach says:

      This is wrong. Mozy may not directly support resuming, but the way the backup system works, it doesn’t upload duplicate data. When files are encrypted, they are split into patches, and then a few additional patches for parity. Once a patch makes it to the Mozy servers, it won’t get uploaded again. So, if you’re 98% through said file, you’ll end up re-encrypting the entire file, but you won’t upload more than maybe the last 2 patches. Also, I pulled 20 GB a day during my initial backup with Mozy, but i’m near the data center, so that may not be a fair comparison.

  17. ehrgeiz says:

    Depending on her connection speed 166gigs is going to take a long time and over wireless to boot which in most homes is set up by someone that doesn’t understand it causing all kinds of disconnect and slow down issues. Get a terabyte external drive and back up that way its easier and MUCH faster, and yes it can fail but so can a online back up or the company can go under and just delete your files.

    • Branden says:

      but it still won’t help in case of theft or fire, etc. thus is the point of offsite backups.

      • Rachacha says:

        Use 2 external drives. Keep one at home, give one to a relative or neighbor or take it to your office and swap them every week. Unlimited storage, backed up and off site.

  18. three says:

    166gb is way too big for cloud-based backup, imo. she’d be much better off getting an external harddrive and storing her files there.

  19. DanRydell says:

    Depending on her Internet speed and what settings she chose, her upload rate might be normal. In which case she’d probably want to adjust her settings. I was able to do 10 GB or more a night with FiOS and no speed restrictions in the settings.

  20. Fubish says: I don't know anything about it, but it seems to me... says:

    Lety’s face it: Mozy bites as a backup servicve. And their tech support sux.

  21. dbeahn says:

    See, the wireless internets isn’t like a truck, that you can just throw 166 GEE BEES on, it’s more like a series of straws, and that is why you are getting the suckings….

  22. bdcw says:

    Have you ever tried to recover a backup from Mozy? Well, for Mac files that use package containers, like for example Quicken, your files do NOT come back from Mozy in a readable form. Your files are corrupted making the Mozy service WORTHLESS.
    That’s what you should be writing about.

    • vastrightwing says:

      The other thing that makes online backups worthless is the friggin’ time. I’m hearing it takes weeks to backup a few hundred gigs. This means it will take days to restore it, assuming they download 10 times faster than they upload. Worthless. So basically, this service is for saving Word documents without any graphics in them. Anything more just wastes your time.

      • DanRydell says:

        Do you have hundred GB files that you need RIGHT NOW? I don’t. If my hard drive died I could quickly restore the files I need, and eventually download the 100 GB of digital photos.

        Whatever you use for backup, make sure you have at least one copy offsite.

  23. duxup says:

    I’ve found CrashPlan to be a very reliable backup service.

  24. Branden says:

    it seems heather isn’t very computer savvy and the mozy support, who is no doubt used to talking to idiots, dumbed things down a bit too much.

    most people have an internet upload speed of well under 1Mbit/s, less than a tenth of their download speed. heather doesn’t seem to understand this. 2% of 166GB is 3400MB. uploading 3400MB over a typical 256kbit/s upstream would take 31 straight hours. take into account things like not leaving your computer on 24/7, using you internet bandwidth for other things, means 2% of 166GB over a few days isn’t unreasonable with a typical bottom-tier broadband connection.

    i setup my father and i to back up to eachother’s computers (free offsite backup). we only backup important files such as photos or financial stuff so it only comes out to 20-30GB each, that still took about a week to initially sync up. offsite backups take time.

  25. brianisthegreatest says:

    This is tech support. Solve it right away or get them off the phone.

  26. APCO25guy says:

    not unusual for slow file transfers over 802.11G, even less for G. Lots of overhead, and going through a router also slows things down. Most consumer routers aren’t designed for heavy traffic, there are so many variables that can affect wireless performance, not to mention the upload bandwidth on the connection. If the OP is using something like DSL lite with a piddly 256K upstream, even with a hardwired connection to their DSL modem, it will take forever to upstream 166GB. Assuming no overhead and nothing else going on.

    • TimothyT says:

      The LAN speeds are always more than the WAN speeds, so the bottleneck is going to be to the internets not the intranets.

  27. dpeters11 says:

    Generally the things I see are that users confuse kilobytes and kilobits. A standard DSL might be 768kbps, but thats in bits, thats about 76K a second, and that’s best case scenario.

    I’m assuming she was only trying to back up her data, not the entire drive. It’s generally not a good idea to back all that up (OS, programs etc.)

  28. Marshmelly says:

    My favorite line is “Are you familiar with San Francisco?”…No, I am not familiar with this “san fransisco” you speak of…

  29. vinkalmann says:

    One thing to note that may be affecting the poster. There is a slider that essentially says how fast you want to upload. The left of the slider sets the upload to be slower so it doesn’t effect your system speed, the right of the slider maxed the upload speed at the expense of a slower computer.

    The max upload speed is pegged at 1.0 Mbs. I say it’s maxed based on this is the fastest I’ve ever gotten and my connection tests at 3.0Mbs. So realistically if you are uploading at 1.0Mbs, that’s only (1.0Mbs / 8 bits/ byte) or 125KB / second. So yes, it takes a long time to upload 180GB.

  30. Tamar Weinberg says:

    Go with CrashPlan. They are definitely the best.

  31. vastrightwing says:

    I’m very glad that this topic came up, for I was considering using an online backup solution. Guess I will rethink this. If it takes more than a few hours to backup or restore 100 Gigs of data then this isn’t a real solution. Consider the initial backup of 15 days? Huh? And then, if you need to restore your data, that’s another 15 days? 15 days? So basically, you pay money to clog up the internet for 15 days while you transfer your hard disk to a server and then at least another 15 days to restore said data. No thanks. I’ll buy a few Terrabyte hard drives and get the same job done in hours.

    • thompson says:

      There is a time and a place for both local and remote backups. If you’re talking about your entire hard drive / everything you own, then you want a local backup. This is good to have. It’s also a good idea to have a remote backup of the things that you absolutely couldn’t live without (financial documents, etc.) but that change relatively frequently. This should be a MUCH smaller amount of data (perhaps no more than a gigabyte or two). Finally, you have the very important, bulky, but non-changing items (say, wedding photos) that should be stored off site in physical media (work, bank, etc.).

      A good backup system has layers. Obviously, the faster your connection / more you can afford, the more you can shift to remote “in the cloud” backups like Mozy, but it’s not practical for backing up 100gb of data.

      I’ve been incredibly happy with JungleDisk. I use it on my Mac, but I believe it is cross-platform. You can choose either Amazon S3 or Rackspace for the cloud storage, and the software is powerful but still moderately intuitive.

  32. Retired Again says:

    Sorry to hear that about MOZY. WAS going to try MOZY after DISASTER with CARBONITE.
    carbonite became the worst experience with an online business in the past 17 years for me.
    They are RUDE, Unknowledgeable and a simple problem they “accused” me of mis-usage!
    STORY: Have CARBONITE on my Desktop computer. It messes up so I go to my Notebook while my
    desktop gets fixed (slowly). So I contact CARBONITE and switch over to my Notebook. HASSLE HASSLE then gets done. My Desktop is fixed a month later so I contact XXXXXX and say I now want to have CARBONITE again on original computer and bring it current per my notebook usage. ALL HELL BREAKS LOOSE. ACCUSATIONS I AM CHEATING, ETC.
    I try to keep calm and explain the above SEVEN times to six CARBONITE people. Note — THEY NEVER gave me my backup – I had to take both of my computers to shop and they brought.desktop up current.
    CARBONITE is a CON company and I trust NOBODY online any more.

    • johnva says:

      I hope you explained it better to them than you did to us, because I have no clue what you’re even accusing them of based on this post. That might explain why 6 people there failed to help you.

  33. UnicornMaster says:

    I’ve heard people use Mozy and it takes them a month to do 1TB backup. Not bad if you ask me. I think its probably her service provider.

  34. Zhayton says:

    I’ve had Mozy for about a year now, successfully keeping backups of both my and my wife’s computers. Being on TimeWarner my upload maxes at 1Mbps, which Mozy uses 100% of when I’m idle, and throttles to 50% during use. Her machine has about 10GB backed up, mine, 1.2TB. Experienced a hanging issue as in this article once, and that was maybe 10 months ago during the initial backup phase. Talked to support, they verified there was a server being upgraded and the connection was reestablished the next day as promised. I’ve had to use the restore feature a few times, on both big (10GB) and small (100KB) files, and speed was acceptable with no transfer failures. I even called support when I hit the terabyte mark to verify that there were no hidden caps since I felt that was a lot more than the common user. They said that yeah, I’m definitely in the top tier, but to look forward to backing up the next TB. So for $4.95 a month, it’s really not that bad. Although at the current rate I am approaching a theoretical maximum on how much data I can restore given my download speed/30 days before files are purged.

  35. doobiewondersmoke says:

    People thought that speaking to someone in India was bad, now they’re being forced to chat with their poor understanding of our language through instant messaging. STOP THE MADNESS……also don’t use Mozy.

  36. splice says:

    On the defense of the Tech from Mozy, he had some legit points.

    First, SFOWetNET. It is a city wide “Wireless Internet” within San Francisco, and “Wireless Internets” such as that won’t handle large amount of data and 2% over a week of 166 GB sounds about right. Personally, we previously used a wireless provider where we had a dish transfering data to a tower and it too was really slow. I couldn’t really use Mozy (or anything for that matter) because it would have taken me about 7 months to backup my 120GB of data. Recently we installed Fiber, and I was able to send the 120GB to Mozy in ~36 hrs.

    So the tech was correct in saying that “Wireless internets do not like a lot of big files moving through the air”, although the tech could have worded it a more professional but techs normally deal with computer illiterate people, and maybe was just using this phrase to explain how things work. However “Wireless internets” is a legit term and maybe the tech had just finished talking to someone that was on a wireless internet connection and not a standard home wireless network connection.

  37. heatherbubba says:

    Heather here – as in the Heather who had the bad Mozy support experience. Mozy did contact me today, and the gentleman I spoke to was very sincere and gave me the apology I was looking for. I think he really was sorry I’d had such a bad experience and I do think he’ll correct the problem with the particular staff member in question.

    And agreed, 166GB may be a lot of data to back up wirelessly and, depending on a number of factors, could take a long time. It was the customer service response that prompted me to write to Consumerist. Yes, if you do the math, it makes sense that a backup of a decent amount of data will be measured in weeks, not days. However, i think it would be a good idea for Mozy (and Carbonite, and others) to say so more prominently on their site during the sign-up process. Might turn some people off, but in the end their expectations will be in line with reality. And the tech totally could have told me “it’s supposed to be that slow” in nicer more, um, intelligent terms.

    It is worth noting that I left a voicemail at Mozy’s offices and sent an email to their support team at the time of the incident (a week or so ago), but got no response. It’s sad that a girl has to pour her heart out to Consumerist to get a little TLC. If this prompts Mozy to improve their customer service overall, then all’s well that ends well.

    Actually, if “wireless internets” gets any meme traction out of this, it’ll all be more than worth it.

  38. Dallaspp says:

    If your Macbook book is anything like mine it constantly drops its internet connection, a known feature that Apple has never corrected. (remind anyone of the Iphone debacle?) So Mozy starts the backup all over again. Anyways, Mozy isn’t a good backup solution for Mac. The Mac interface is poor and you don’t want to see the mess you’ll get back if you actually need to restore from them. Use the great built in Time Capsule feature with a dedicated external drive.

  39. TimothyT says:

    Mozy is barely consumer grade. 166 GB is a lot and since Mozy throttles, it will take forever. I use http://www.swingtechvault.com. Much faster, much cleaner, and is powered by sos.

  40. aleck says:

    It does not matter: wireless G vs wired connection, kilobits vs. kilobytes etc. Most likely the bottleneck here is the ISP upload speed. While you can get decent download speeds, upload speeds with most ISPs are usually capped to 100K. This was set a while back primarily to prevent people from hosting web sites at home and sharing files over peer networks.

  41. Nick M. says:

    I have used Mozy for about 4 years now and I have never had a problem with their service, support or bandwidth. The program runs like a champ, I have only contacted their support once and received a prompt email that directed me on how to fix my issue, and whenever I add large or a lot of giles to my machine for backups it always maxes out my available upload bandwidth at 2mbps.

    If they don’t work for you that is fine; however, I suggest you find a service that does.

  42. Levk says:

    uhg another reason not to trust an outside source to backup your files, i sounds like a good idea till you realize if someone hacks there system or it itself crashes you loose your data or get viruses $$ but as long as they can get people to buy it they are ok, but really those would be my concerns all the computer files and info in one place its like a hackers dream who knows what goodies they can find and make money off of

  43. pot_roast says:

    Mozy’s “support” is completely worthless. I had nothing but bad experiences with them a couple of years ago and I’m not surprised to see that they haven’t improved. In fact, if this chat is accurate, they’ve gotten worse. That’s just ridiculous.

    They also rate limit the stuffing out of upstream data. At the time, I had a 15mbps up/down FIOS package and they were limiting it to around 1mbit. I finally got the support folks to admit it.

    Backblaze is a better option. Better yet is Crashplan, especially if you have a few friends with FIOS. Y’all can set up a small storage WAN by backing up to a friend’s machine. If you’re all using FIOS, it’s pretty darn fast.

  44. lyllydd says:

    uh, duh, paying for internet-based backup? And using it to back up EVERYTHING? Here’s my tech support advice for Heather. Open your right hand, and hold it so your palm is facing you. Apply directly to the forehead. Repeat.
    3 words, chickie… External Hard Drive. Learn them. Use them.