If you need to call tech support, you don’t want to be holding an Acer or a Gateway, a new Laptop Mag study finds.
They called up the tech support lines of the major laptop manufacturers and asked them several basic questions. How well they answered those, along with the time the testers spent on hold and how easy it was to get the answers to their three questions via the vendors’ website, became the basis for their grade.
Acer and Gateway got a D+ each. Apple had the best grade, an A, while the best PC grade of a B+ went to HP and Lenovo.
Acer And Gateway Have Crappiest Tech Support [MSNBC] (Thanks to Chris!)