Starting on Thursday and continuing into Friday, some unknown number of Cablevision customers were thrust into the darkness, unable to communicate via email, for more than 24 hours, forcing them to take to Twitter, Facebook, and whatever other myriad ways people jabber on the Internet these days to complain.
An email outage for those holding Cablevision accounts enraged customers until late Friday afternoon, when Cablevision announced that they had restored order to their email world.
The New York Times published a statement from Sarah Chaikin, director of media relations for Cablevision, which read as follows:
The email disruption has been resolved. The issue was caused by a digital mail storage device malfunction. We believe that this was an extremely rare, one-time problem after more than a decade of uninterrupted email service and that no customer email was lost. We apologize to our customers and thank them for their patience.
The only problems reported were involved with Cablevision email accounts, and not any other Internet-based services like Gmail or Yahoo.
Our thoughts are with those out there who suffered through such a terrible ordeal.
Cablevision Customers Unable to Access E-Mail [New York Times]