Groupon is a daily deal sort of website, but the reason it’s on Consumerist today is because of how well it communicated some recent changes to its Terms of Service agreement. Consumerist reader Pureboy sent in a copy of the email he recently received where the website explained the changes in plain English, with examples.
Was that so hard, every other company that doesn’t bother? Keeping your customers up to date on what they’ve theoretically agreed to should be considered basic customer service.
If you want to keep track of changes to TOS agreements on your own, try TOSBack.org, an EFF blog that tracks 56 companies and alerts you when their lawyers change something in the fine print.