Steve writes that his brother used to live in New Jersey. He now lives in Missouri. When ordering a Playstation 3 from Best Buy, he repeatedly corrected his address in Best Buy’s system, but somehow the PS3 still ended up shipped to his former address in New Jersey. Now Best Buy doesn’t intend to do anything until Steve’s brother convinces the current occupant of his former home in New Jersey to send the PS3 back. Good luck with that.
I am trying to help my brother out by seeing if anyone can help him with his predicament with Best Buy. He wanted to buy a Playstation 3 for the upcomming release of Final Fantasy 13. Since he lives in a small town called Union, Missouri, he has to make the approximately 1 hour trip to St. Louis to the nearest Best Buy. He did have the option of hitting up his local Gamestop, but he does love his rewards points and has been a long time member of the Best Buy rewards program. Unfortunately as luck would have it, Best Buy was out of PS3’s. He talked to a manager and they told him that the next shipment of PS3’s would be next week. Unable to wait that long, he decided that he would just go online and order the console form Best Buys website. He logged into his account to update his information. It had been a while since he had logged into his Best Buy account. His previous address was from New Jersey. After changing his address, he logged out then logged back in to purchase the PS3. When he went to check out he noticed that the address information had not been updated so he re-entered his Missouri address from the check out screen. He finished his checkout and thought nothing else of it.
His problem started when after a week goes by and he does not recieve a PS3 at his front door step. He logs into his account to find the tracking information and to his astonishment discovered that the PS3 had been delivered, but it had been delivered to his New Jersey address. He called up Best Buy to complain that they shipped the PS3 to the wrong address and that he had updated his address to his account. He wanted to know why they still delivered it to his New Jersey address. Per his words Best Buy gave him the usual “BS” and they said they would be glad to refund him his money as soon as he returns the Playstation. He then calls up UPS to complain and they just tell him that they received a package with an address and that they had fulfilled their delivery to the correct address. The package did not require any delivery confirmation so the PS3 was just dropped off at the front door. He assumes that the current owner of the house in New Jersey has decided to keep the PS3 since it has been about two weeks and no PS3 has been returned. So now he is out $300 with no PS3 and no way to get back to New Jersey to hunt down the PS3. Consumerist please help my brother.
Those addresses for an EECB (and phone numbers) are right here if you need them. Since we published this list in 2009, Brian Dunn has taken over for Brad Anderson as CEO. If you have any other ideas for Steve, he’s listening.
Late last year, someone claiming to be a Best Buy employee wrote in with advice for ordering from their Web site. It’s too bad that Steve’s brother didn’t see this before placing his ill-fated order.
Old Shipping Address on Newly Placed Orders
If your BestBuy.com account has your old shipping address and you are placing an order that needs to go elsewhere, be very careful. Best Buy’s systems have this glitch which really gets people angry, but leaves only a short window to fix it (usually an hour, sometimes less). To make sure your new order doesn’t default to your old address, go into your BestBuy.com account and delete your old address. Now, add your new one and make sure your old one is nowhere to be found. Wait 30 minutes, at least then place your order. Your old address will not be used and your order will go to your new, correct address. This happens a lot and has been on the list for Best Buy to fix for over two years, but they haven’t fixed it yet.