The final leg of Dave Carrol’s anti-United Airlines musical trifecta is here. He’s not mad anymore. He’s got his big break and two new Taylor guitars. What about all the customers who write David every day with their own United horror stories?
David’s experience wasn’t a random dot in a sea of static, he’s the tip of the spear. You better clean up that mess, David seems to say as he makes his exit, or soon nobody will want to fly with you. Some of their stories will show up on his new blog on customer and corporate responsibility, rightsideofright.com.