Dustin Curtis complained to American Airlines about its poor website user interface. A designer within the company reached out to him to apologize, say how it was hard sometime to design well at a large company, but that better designs were coming down the pike. American Airlines then fired the designer. Authenticity can be a hazard to your job health.
The Incompetence of American Airlines & The Fate of Mr. X [Dustin Curtis via TechDirt] (Thanks to Peter!)> (Photo: nffcnnr)