Reader Joe sent us a tip that Gap, Old Navy, Banana Republic, and Atheleta have changed their online return policy. “They now deduct 6$ from the return refund, no questions asked… ” he wrote. Well, that’s not exactly it. Here’s the official word from Gap Inc.
I called them up to see what the story was. They made the policy change on March 10, 2009. The $6 charge only applies if you request and use a return shipping label from the company. Catherine in Corporate Communications explained in an e-mail:
Online shoppers can make returns by mail or by returning the item to one of our stores. As of March 10, 2009, customers who choose to use our return mailing label are charged $6 for shipping. Customers are welcome to use other postage to return product at no additional charge.
In other words, no more free shipping for returns, but they’re not charging customers to return things. Return the item to a brick-and-mortar store or pay for your own method of shipping—no charge. Have the company generate a shipping label for you—you need to pay. It was better when it was free, but this seems fair.