Above And Beyond: Canon Replaces Broken 5-Year-Old Camera For Free

It shouldn’t surprise me when a company stands behind their products’ quality, but it really does. One reader was so happy with her experience with Canon that she had to share it with us.

She wrote:

I just wanted to share a wonderful experience with Canon customer service. I bought a Canon Powershot SD110 3MP camera in 2004, and it recently the display stopped working. I figured it was just time to get a new camera, but my cousin who has also bought several Canon cameras for her and her family told me to send it in to Canon and that they would fix it for free. So I called Canon and they sent me a UPS label to mail my camera to them. They said they would indeed fix it free of charge. So about a week later I got a refurbished 10MP PowerShot SD 790IS instead, saying they did not have the parts to fix my old camera. I think this was above and beyond reasonable customer service on Canon’s part…sending me a better camera to replace my 5 year old camera for free?? Who does that? Needless to say my next camera will also be a Canon.

How cool is that? A company that actually expects its products to last more than a year or two before they’re thrown away, and is willing to repair a 5-year-old digital camera! Note that they won’t replace cameras if the damage was caused by the consumer, so don’t go smashing your camera, hoping to get a new one.

UPDATE: A few readers pointed out that this camera was one recalled in 2005 and 2006, but I’m still impressed that they’re repairing and replacing items sold (and recalled) that long ago.

These are the affected models, in case you own one:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40, A80, A85, A95, S1 IS, S60, S200, S330, S400, S410, S500

Service Notice: CCD Image Sensor Advisory [Canon USA]

Photo: whiskeymac