Qwest Has A Twitter Account, Wants To Hear From Customers With Problems

Monica, a Qwest representative, sent us an official declaration regarding yesterday’s post; she says that Qwest absolutely does not do any throttling. She also points out that if you have problems you can’t get resolved, try the Twitter route. Their official page is http://twitter.com/talktoqwest.

We just want to be clear that Qwest doesn’t block lawful Internet traffic on its network; never has. It is our responsibility to make sure that our network delivers an optimal Internet experience to customers. If a customer is transferring volumes of data comparable to commercial-grade volumes (hundreds of times more than normal use – examples are included in your story), we have the products to meet those needs and we work closely with these customers to get them the right service.

-Monica

(Thanks to Josh!)