UPDATE: It’s getting worked on!

Comments still not functioning correctly for you? As Ben suggested, I’ve opened a complaint on GetSatisfaction.com to try to reach Gawker’s tech team. If the comment reply/preview feature is still broken for you (it seems to be working for some, not others), why not head over there and add your two cents to my complaint? [GetSatisfaction.com]

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  1. Chris Walters says:

    In case anyone is wondering why this is Gawker’s problem to solve: as part of the sale of our site to Consumers Union, Gawker agreed to provide hosting and technical support for a year, or something like that.

  2. humphrmi says:

    It’s really odd for me. The other day, I logged in and it just *worked*. For about 2 or 3 replies, then it stopped. I didn’t go to gawker.com first (a few people found that worked). In fact, the few times I tried going to gawker.com first, it still didn’t work. And as others have pointed out, it’s not browser-specific.

    When it does not work, hovering my mouse over a “reply” button yields a URL of the story, ending in “#” (thus, “top of page”). I was thinking, if you guys told us how to munge the URL ourselves to force a reply into it, maybe that could be a workaround… until Gawker gets their shite together…

    • SpaceBat_GitEmSteveDave says:

      @humphrmi: I have been suggesting to many to manually erase that # and anything after it from the URL bar, then hitting enter. That seems to reload the page “anew”. Haven’t had any problems myself. I wonder if someone could replicate the problem repeatedly, to give a step by step “script” to tech support.

  3. LJKelley says:

    Ya there is some sorta of scripting error. Sometimes it works, and sometime it doesn’t. As a web designer myself this can be sometimes two scripts cancelling each other out or interfering.

    But I know with IE8 right now, that status code is “Done, but with errors on page”

    • QuantumRiff says:

      @LJKelley: I get problems up the wazoo at the office, more than half the time, I can’t even load the page, since some part of consumerists page seems to come from ak.connect.facebook.com and anything related to facebook is blocked at the office.

  4. MrsLopsided says:

    Too much hassle. I’m not going to create and verify an account at getsatisfaction.com just to vote.

    Why bothering Gawker when Consumerist is no longer part of that network? If there is a programing problem then it should be addressed based on the terms in the ConsumerReports/Gawker contract.

    • pop top says:

      @MrsLopsided: If only this was addressed in the very first comment of this article, so that anyone reading it would know…

    • LatherRinseRepeat says:

      @MrsLopsided:

      Why is the Consumerist still using the old Gawker blogging engine, CSS, etc? I find it to be horrible and full of bugs.

      I think the Consumerist site needs an overhaul to something more efficient and less buggy.

      This issue should be taken seriously! ;-)

  5. animatedantmo says:

    Consumerist cant reach their own tech team? Oh the sickening irony :( Hopefully it will be fixed soon.

  6. MrsLopsided says:

    @animatedantmo: LOL.

    Gawker outsources support to Geek Squad!

  7. Blueskylaw says:

    “The more people who report this problem, the more it gets noticed.”

    ????

    This sounds like a Consumerist story where if the company is exposed to enough shame they will finally fix the problem so many people have been complaining about.

  8. pecan 3.14159265 says:

    It’s just really weird why it’s working for some people and not for others…and intermittently at that.

    I’ve gotten so used to not hitting the reply button though! Do we have a cat for this?

  9. Yossarian says:

    I have one browser instance in which replying will work (it has the login status info in the black toolbar at the top) and one instance in which replying won’t work (no login info in the toolbar; the toolbar stops at “Most Recent” and the Most recent/popular/discussed selection won’t appear).

    Not surprisingly, the page source is substantially different. It doesn’t seem like it should be rocket science to fix.

  10. Eddie Falkenburg says:

    Sounds like a cookie program (domain set right) or session problem.

  11. Eddie Falkenburg says:

    (domain not set right)**

  12. magic8ball says:

    I went through Gawker and reply now works, but I still don’t have a preview button.

  13. coren says:

    For me, at least, the issue is intermittent…

  14. mac-phisto says:

    fwiw, i added “adblock plus” to ff3 (search in add-ons…look for the stop sign ABP logo), subscribed to all the recommended lists & now i have no problems replying (i did before). i feel bad doing it b/c the CU content is gone, but it’s unbearable not to be able to reply sometimes.

    it’s completely hosed in chrome & i only use ie for work sites, so i dunno what the dilly is there.

    i’m guessing there’s scripting errors either in the ads or in the coding for the adspace.

    • TacoChuck says:

      @mac-phisto: This is a significant piece of information. I have adblock plus installed in FF and have never had a problem replying. The guy from comsumerist or mac-phisto should put this comment over on the getsatisfaction.com complaint, I think it would be helpful. Ad coding can be horrible and I would not be surprised in the least if this was related to the problem.

      mac-phisto, maybe you could try turning ABP off for consumerist and see if the problem returns.

      • TacoChuck says:

        @TacoChuck: I just did that, I turned ADP off for consumerist and yes, then I couldn’t not use the reply button, turned it back on and then the reply button worked. This is a good catch mac-phisto, I doubt they will benefit from it, as they probably will never get your information, but you have made the most progress on the problem of anyone.

    • CaptainSemantics says:

      @mac-phisto: Well, dang. That *did* work. I concur with the second star suggestion!

    • Shadowman615 says:

      @mac-phisto: Wow. So the advertising screws everything up so badly, and it has been left broken for so long that it has actually motivated people like you and me to install ad-blocking software where they otherwise wouldn’t have bothered.

      If there’s ever been any case of an ad campaign completely backfiring, this is the supreme example. This really should go down in history as a HUGE SCREWUP on somebody’s part.

    • Southern says:

      @mac-phisto:

      FWIW, I was having the REPLY problem (Also, the “DISPLAY” and “MOST RECENT” drop down menus at the top were not working), so I deleted my cookies & cache, went over to http://www.gawker.com and actually logged in with my account, then reloaded http://www.consumerist.com — and reply started working again (as well as the Display and Most Recent drop down menus).

      Dunno how long it’ll work, but if you’re having the same problem it might not hurt to try it.

      • gStein_*|bringing starpipe back|* says:

        @Southern: as of yesterday, the “most recent” was floating a few inches below where it should have been, in the middle of the article

  15. ShadowFalls says:

    I am just another one with the reply issue. I would have replied directly to the original message, but I can’t so… yeah…

  16. ShadowFalls says:

    Also to add, maybe this is a good incentive to look to transitioning to something different? I dunno… something with an edit maybe?

  17. ShadowFalls says:

    You know, another interesting concept? It seems to work correctly until I login… Then once I login, it won’t work at all anymore regardless.

    Which brings me to mention, I can’t actually logout… Only real way is wiping the cookies, otherwise I can’t logout in any way.

    Also, the things like Display, Expanded, and Most Recent? None of that works either…

  18. gStein_*|bringing starpipe back|* says:

    reply never stopped working for me.
    but the preview checkbox disappeared – why is nobody lamenting the death of the preview checkbox??? (or really, the death of the preview)

  19. The_IT_Crone says:

    It worked ONCE yesterday. The only time in like, a week.

  20. Canino says:

    Reply has only worked for me maybe one time this past week.

  21. Hyman Decent says:

    HONK IF YOU DEMAND SATISFACTION

    [/Simpsons reference]

  22. Meathamper says:

    Look, if you wanna comment properly, just go to the story, then change Consumerist.com in the address bar to Gizmodo.com or something like that. Reply should would because it works for the other sites.

  23. kc2idf says:

    Still b0rked. Here’s what I put on the getsatisfaction.com thread:

    I am having this problem on one machine, but not another.

    The working machine is running Windows XP with Firefox 3.0.7.
    The failing machine is running Ubuntu Linux 8.10 with Firefox 3.0.7.

    The effect that I am seeing is that if I click a reply icon, instead of getting a reply box added to that branch of the discussion, I just get shuttled straight to the top of the page.

    Copy link location from one of the threads gets: [consumerist.com]

  24. kc2idf says:

    Of course, the URL I entered got changed to a link by the Gawker software, and I wouldn’t have known that because I also have no $@&! show preview button!

  25. Red_Eye says:

    Nothing like the company who got paid for you to help you tank because your site now irritates your users.

  26. Coles_Law says:

    A year of tech support? So CU bought the extended warranty?

  27. Rebecca Brown says:

    Commented over there. FYI, people, you don’t have to verify your account to comment.

  28. ElizabethD says:

    Sometimes “reply to” works for me. Sometimes it sends me back to the top of the page with no reply window.

    I’ve tried (as others suggested) going to a Gawker site first, signing in, and returning to Consumerist, but it has not made a difference.

    At random times for seemingly no reason, the reply function will work for me. The randomness is annoying!

  29. ElizabethD says:

    Hmmm, just tried, and it’s not working right now.

    Wonder what happened to “break” the system that worked great for so long?

  30. Oranges w/ Cheese says:

    It has everything to do with the URL truncation when you click on a comment to reply. Often times I can’t get to subsequent pages on an article because there is a #c left on the end of the url, removing it solves the problem – I’m sure its the same problem. Check your urls. If it looks like there’s something funky going on, get rid of it and you can comment.

  31. RandomHookup says:

    Time to EECB Nick Denton.

  32. Jabberkaty says:

    Though, it’s WAY easier to get back to the top of the page. My scrolling finger was getting fatigued. :-)

  33. Brunette Bookworm says:

    It’s still not working for me here, but I’ve had problems on other Gawker sites as will, io9 and Jezebel. Never consistently, though.

  34. floraposte says:

    Another with Firefox and Adblock whose having no problems.

    However, has anybody else started seeing the “More Top Stories” link floating around amid the individual article or comments?

    • floraposte says:

      @floraposte: Argh. Who’s. Who’s. Who’s. Dr. Who’s. Cindy Lou Who’s.

    • KyleOrton says:

      @floraposte: I installed AdBlock and no problems. I guess Consumerist would care more if they were still worried about ad revenue.

      I guess once a site doesn’t have to worry about cash, there’s no reason to care about quality. Sad.

  35. Rachacha says:

    It is time for a Credit Card Chargeback!

  36. Tmoney02 says:

    Can people please request that Gawker bring back the comment preview option as well.

    Its gone for all gawker sites but was very helpful especially if you were using any html tags.

  37. joe18521 says:

    Have you guys found a piece of paper taped to one of your monitors at the office saying something like “Call me about your blog” with a phone number attached?

  38. nakedscience says:

    So we have to BEG to get this crap fixed? You have got to be kidding me. Why are you still using Gawker’s crap? They are being lame.

  39. nakedscience says:

    For those suggesting firefox and addbock plus, that’d be great, except … I’m stuck using IE at work. Making us do some weird workaround to get comments to work is unacceptable. They should work as they are made to work. Period.

    To be honest, this is hilariously ironic.

    • oneandone says:

      @nakedscience: I’m using IE at work also, and it seems intermittently ok. Ok for now, it seems!

      Wiping cookies & clearing the history and then re-logging in seems to work. Yes, still a workaround…. also, SteveDave’s comments about clearing the # at the end of the comments also seems to work.

      One final workaround that I haven’t tried yet but may attempt next is copying the link from someone’s comment (which is in the timestamp) to artificially create a link to a comment, which might nest under it. Maybe. That actually sounds pretty silly as I type it out. We’ll see.

      BTW, I still have a ‘preview comment’ button that seems to work.

  40. Rhayader says:

    Hah I agree with nakedscience. The bastion of consumer power and affecting change can’t fix a semi-critical problem over several weeks. Just ridiculous.

  41. Trai_Dep says:

    Yup, me too: it works around 10% of the time. (Safari, OS X)

    • Jabberkaty says:

      @Trai_Dep: Holy crap, it worked.
      Sorry. I’m randomly testing it. You win Trai_Dep! Your prize is this pointless reply that doesn’t add much to the conversation.

      • oneandone says:

        @Jabberkaty: I’m randomly testing it now, too. IE seems to be working ok (for the moment). At least for this.

        If it punks out again, I may resort to copying the comment link (in the timestamp) and using that. It seems to work – but involves manually messing with it a bit. Whatever follows the # in the timestamp is what you want, and you just need to insert the ref code + author name and then close the tag.

    • nakedscience says:

      @Trai_Dep: OH MY GOD.

      Did they finally fucking listen?!

  42. shadowboxer524 says:

    Still not working for me, in either Firefox or IE. :(

  43. MrsLopsided says:

    Reply is still not working for me in FireFox.

  44. 5h17h34d says:

    Banners? What banners?

  45. pecan 3.14159265 says:

    Nope, not working in Firefox. Sigh. I had hope.

  46. dorianh49 says:

    Not working in IE6 :{

  47. Ubik2501 says:

    Worked once for me in another thread, but still hasn’t since. Oh well.

  48. HogwartsAlum says:

    I can’t do it in either IE or Firefox, either at home or work. :P

  49. theblackdog says:

    Installing adblock plus seems to have worked so far

  50. Red_Eye says:

    ITS THE ADS! I disabled ad block plus on consumerist shortly before Consumer reports bought them. I figured anything I could do to help keep you folks paid!!

    I just turned Ad Block Plus back on and bingo reply works. There is something in the consumer reports Ads that is causing it or so it seems to me. Try it!

  51. nakedscience says:

    Comments down again. Joy.

  52. nakedscience says:

    Red_eye, not everyone has access to Ad Block Plus. I am forced to use IE at work. I can’t block ads. I can’t install software. The comments should work, period, end of discussion. We shouldn’t have to do a weird workaround that may or may not work for everyone.

  53. nakedscience says:

    Uh, 5h17h34d? Is it any of your business? Friday is generally a slow day, but I still have to hang around because of stuff I have to do/submit before the end of day.

    But um, why is it any of your business, exactly?

  54. Jabberkaty says:

    Gorramit, it stopped working for me again. I left for awhile, I don’t know… Maybe there’s a timeout.

  55. humphrmi says:

    So, if it’s Consumer’s Union’s ads that are horking the reply functionality, does Gawker still have to support it?

  56. rlee says:

    Possibly related problem: I cannot see the comments when using Firefox. I get a pink box saying:
    —-
    In order to view comments on consumerist.com, you need to enable JavaScript.
    If you are using Firefox and NoScript addon, please mark consumerist.com as trusted.
    —-
    Well, I’ve marked it as trusted; I’ve even told NoScript to trust everything on the page. Doesn’t help. Neither does turning off NoScript, ABP and GreaseMonkey.

    If I use IETab, the comments appear, but I always get the popup error:
    —-
    Line 24:
    Microsoft JScript runtime error: ‘FB.XFBML.Host’ is null or not an object
    —-

  57. ShadowFalls says:

    It is not the ads, I have Ad block plus installed and still the reply function does not work.

  58. econobiker says:

    Reply doesn’t work recently for the most part when checking via work- home seems ok. Hit a couple of times over the last couple of weeks but mostly out of order…