Best Buy Loaner Phone Filled With Pornography
Porn and Electronics. They go together about as well as Peanut butter and Salmonella. Now Rudy Phillips is intimately aware of this connection; after sending out her phone to be serviced by Best Buy Mobile, she received a loaner phone that was filled with... well, you know.
"It's not fair. It's not fair to me to pick up a telephone that you loan me, that you loan me, and look at some trash like this," Phillip said.
No, it's not fair. Whats even more troubling is the fact that any pictures were on there to begin with. Chances are, if pictures are on the phone, there will be personal data as well, as a recent post highlighted.
Of course, Best Buy is 'investigating' the issue.
Best Buy said they are looking into the situation to ensure it does not happen again.
"At Best Buy, we are committed to protecting customer data privacy. We're investigating the situation and are fully prepared to change our procedures if necessary," said Justin Barber, of Best Buy.
They do know they can't just say they are committed, right?
[Thanks, Brandon!]
[WHDH News]
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Comments:
The outlook doesn't look good. Nowhere in that response does Best Buy say they're taking it seriously.
committed to protecting customer data privacy.
So they're more concerned about protecting the guy that made the porn than the person who saw it and didn't want to? That's the way that reads to me.
They must've misunderstood her when she said she wanted a Big Hard Drive.
In all likelihood though, the porn is from the last person that had this so called "loaner" and Best Buy forgot (or were just being lazy) and never cleaned it up.
So, what's the problem here?
Make sure you delete all your data off the phone before giving it back. Clearly they do not clear the data on the phones. Honestly this is both the customer's and Best Buy's fault. If you borrow a phone and load it up with personal data, you should clear it before giving it back. And Best Buy should be clearing the data also to ensure they are not giving the next guy info about the last user.
I'd Soak the phone in Bleach before even touching it!.
Never mind whats IN the phone, howa bout whats on the OUTSIDE of the phone!
I kid you not, but when my husband and I bought a "brand new" DVD player from Best Buy, we found this in our dvd player: [www.flickr.com]
To our surprise, there was a Buckets o' Cum porno DVD in the DVD player!!!! The item wasn't even marked down as an open boxed item, which it clearly was...
MOAR LIEK A "BONER PHONE" AMIRITE PEOPL?!?!!111!
"We're investigating the situation and are fully prepared to change our procedures if necessary,"
So in essence, they are not admitting that anything bad happened. Since more people than not would probably like free porn on their phone, no changes will be necessary.
Assuming she's an adult, what exactly is the big deal?
If you don't like it, don't look at it. There's no reason for them to take this seriously.
Although they shouldn't be giving out phones with porn, I saw this story on the news last night and it's not like it just popped up when she turned it on. She went digging through the phone and found it. Yes, it shouldn't have been there, but be careful what you look for.
@Corporate_guy: I agree that the customer who returned the phone should have cleared the data. But ultimately Best Buy is responsible for whatever is on the phone they are lending or selling, not their customer.
"It's not fair. It's not fair to me to pick up a telephone that you loan me, that you loan me, and look at some trash like this," Phillip said.
Are you sure you didn't mean to say
"It's not fair. It's not fair to me to pick up a telephone that you loan me, that you loan me, and look at some trash like this, trash like this" ?
People.
I think the point is that Best Buy doesn't care if they give out loaners, and then fail to delete the personal data that has accumulated from the last person to whom the phone was given. So you use a loaner, and then some weirdo gets it two weeks later and sees all of your friends' numbers and pictures, etc.
Now I understand that if you have a loaner you should probably not use it for pictures, etc - and promptly delete anything on the phone, but Best Buy needs to make sure that has been done.
On a side note, even though she is an adult, etc... She shouldn't be given a porn phone from Best Buy. Porn is offensive to some people. What if it had been filled with a bunch of religious prayers, etc...? You people would be raising holy hell.
To the lady who found Buckets O' Cum in her DVD player, that is HILARIOUS. Hahahaha. Stupid-ass Best Buy.
@Corporate_guy:
Agreed. It's dumb to assume that XYZ company will do a wipe for you.
Case in point: I had to get a replacement phone from T-Mobile (still under warranty), and they gave me a loaner while the bad phone was being shipped. Sure enough, the phone had a full call log, including voice mail number and contact names. Also, the previous user had not cleared the texts, so I could see a ton of this guy's plans, life, habits etc.
I quickly deleted the information, since I didn't care, and didn't think the guy would want his stuff floating around. I also made sure to delete my information after the 2 days I had the phone.
So...meh. The fact that some idiot left porn on his/her phone doesn't surprise me. Just tells me they're a stupid idiot.
What's not fair is that all phones don't cum that way.
Don't look a gift phone in the folder? I tried.
@Lisaya Mani: I HAD THAT DVD PLAYER! (not that one - but that brand - If its their house brand, insignia) and it broke in 2 weeks. I hope it lasts longer for you then mine did.
They have a loaner phone ?
@s25843: i bought a "refurbished" phone that had close-up shots of someone's vag and a veritable library of homemade sex vids.
i didn't discover this 'til i'd been using the phone for weeks.
i wanted to take 1000 showers.
I am a Best Buy Geek Squad agent and I have to say that every bit of training and communication from corporate says to protect customer information. We also have to take personal responsibility for each device by signing off on a functionality/data check on each return. That is backed up by my in-store management with a serious random and frequent spot checks of any data storage device that could be put back in customer hands. Corporate has terminated people for this and has us sign off on a yearly statement that we understand this will continue to be a consequence of failures in these cases.
I can's speak for any other store but I can say that as an employee at my Best Buy we do take this type of situation very seriously. If there was data present on this customer's loaner phone then I would point the finger at one person rather than the corporate machine. I would rush to add that every time a customer has come back to my store claiming they found porn on there phone/computer/device they have somehow managed to delete it before bringing it to our attention. Each time we've issued gift cards, filed reports to corporate and tried to mollify the customer with no proof it actually happened. I am beginning to think that people are gaming the system as making false complaints in some cases to try to get discounts and gift cards.
That's not trash... that's PORN!
I don't see how this says in any way that Best Buy isn't taking the data privacy policies they hold seriously or not?
Not only that. But it doesn't say if there was other data on there. Not to mention what about the sicko who had the phone before her who didn't take the time to clear the porn. Probably leaving it on there on purpose.
I also like how no one mentions that in the past few years the actual extent best buy has taken to protect customer data. Or that any employees that don't take it seriously usually aren't around long. it is a serious offensive to misplace or confuse customer data.
I would never complain about free porn. Note to self: get phones from Best Buy Mobile.
Best Buy , yeah right , that is the worst place to buy anything, I know from a go source that they charge over retail on many items , so if you go check out the pricing on the internet to be safe.
I'm amazed at how many people apparently keep er...personal pictures on their phone. I've found a few phones at the retail store I worked at and to try to find out whose phone it was, I would look at the pictures (a lot of times the phone would turn out to belong to an employee.) After a couple of times, I stopped doing this.
I am growing tiered of reading stories of things filled with porno. Just once I would like to see a story of said things filled with pictures of young children eating kumqats and burping.
@smartmuffin: why is everyone assuming it's a she?
"It's not fair. It's not fair to me to pick up a telephone that you loan me, that you loan me, and look at some trash like this," Phillip said.now, i know a lot of females with masculine-sounding names, but i'd assume this is a guy.
@TheRedSeven: I find flash drives occasionally. I look 'em over, get anything good, and put it back where I found it, unless it's on the ground somewhere, in which case, free flash drive.
$10 on radical feminist.
I'm reasonably sure Bestbuy will try to bill her for the 'preloaded porn' option.
"At Best Buy, we are committed to protecting customer data privacy. We're investigating the situation and are fully prepared to change our procedures if necessary,"
But are they Taking It Seriously?
FREE PORN!! YAAAAAY