So blogger Jason Roe finds what he thinks is an error on the RyanAir site that would let you buy airfare from the zero-frills a-la-carte Irish airline for free. An employee decided t make nasty comments in Jason’s comments section, calling him “idiot and a liar!” and saying that he probably can’t get a date. Which was not that surprising. Nor was it surprising that a RyanAir PR rep responded to the situation. What was surprising was that the PR rep sided with the commenter and heaped further abuse on the blogger!
Here’s the comment on Jason’s blog:
10. Ryanair Staff #1 Says:
February 19th, 2009 at 5:25 pm
you’re an idiot and a liar!! fact is!
you’ve opened one session then another and requested a page meant for a different session, you are so stupid you dont even know how you did it! you dont get a free flight, there is no dynamic data to render which is prob why you got 0.00. what self respecting developer uses a crappy CMS such as word press anyway AND puts they’re mobile ph number online, i suppose even a prank call is better than nothing on a lonely sat evening!!
The Travolution site reached out to Ryan Air and got this response from their spokestwat:
“Ryanair can confirm that a Ryanair staff member did engage in a blog discussion.
“It is Ryanair policy not to waste time and energy corresponding with idiot bloggers and Ryanair can confirm that it won’t be happening again.
“Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel”.
Have to say, the honesty is both bracing and refreshing. At least they’re not “taking it seriously.” Consumerist can confirm that after this incident, a good number of bloggers, both idiot and not, won’t ever be riding RyanAir.
p.s. “Blog sphere” eh? Is he talking about this:
Ryanair doesn’t want anything to do with ‘lunatic’ bloggers! [Travolution]
(Photo: jon gos)