Here’s a happy story from someone who bought a “Box of Crap” (this is what we call a box that looks new, but contains the wrong item or a used item, due to return fraud). Instead of accusing reader Ryan of some sort of crime, Home Depot simply issued him a gift card. Hooray!
Recently I purchased a cordless drill with battery pack at Home Depot. I went home and charged up the battery and went to tackle a project. Unfortunately, the battery did not hold a charge. Upon closer examination, the battery was scuffed and obviously used. Dejected I went back to Home Depot and just bought another battery knowing the customer service desk at my local HD would be of no help.
Stewing over having to buy another $35 dollar battery when I shouldn’t have had to, I called up Home Depot’s customer service line. A very friendly “Sharon” listened to my story and was able to pull up all my transactions in their Data Base. She then asked me what course of action I would find acceptable to keep me as a satisfied customer. I told her a HD gift card in the amount of the cost of the battery would be acceptable. She quickly issued the card for a slightly higher amount and said I will receive it in the mail.
Hearing stories of woe from consumers at other stores when faced with similar box swaps, I expected, and quite honestly would understand, skepticism on Home Depot’s part. I was pleasantly surprised with how well Home Depot managed the situation, despite they too being victim to someone else abusing their return system.
Good job, Home Depot!
If you’ve been sold a “Box of Crap” and are having a hard time with the retailer, check out our post: What To Do When A Store Sells You A Box Of Crap And Won’t Take It Back.
(Photo: mroach )