Enterprise Car Rental charged Mike $560 for a scratch on the bumper he felt was unfair, but after he followed The Consumerist’s instructions on sending an Executive Email Carpet Bomb (EECB), all that changed. “Long story short,” he writes, “Within ONE DAY, that email was forward with highlights , such as URGENT -PLEASE RESOLVE, and ultimately reached the northeast manager, who called me and apologized profusely for their poor handling of the situation, and WAIVED ALL charges ($560 for repairs). done..all wiped… GONE!!! THANK you for publishing that thread.. it absolutely positively works!!!”

So, if the low-level peons are ripping you off, try appealing to the higher authorities, en-masse, via EECB.
(Photo: Alexis Deadly)

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