am I the only one noticing something of a trend of overly tanned CEO's? or perhaps I should just get back to my melamine tainted white rabbit candy that I used to love so much back in my younger days...

@crazyasianman: No, I see it too. They are overpaid.

@crazyasianman: I was thinking the same thing. Kinda looks like a drinker too.

On the subject of Wells Fargo, they have now required its members to select 3 security questions for their internet banking accounts.
When I say require, I mean that a member can not even access their account without selecting 3 questions and filling out an answer for each.

@thisisasignin: And this is a bad thing why?

I sent an e-mail to the CEO of Wells Fargo about a year ago regarding the major hassles I was having getting a home loan (short version: my mortgage lady kept pushing an ARM on me and wouldn't do anything else).

The Executive Service Department called me about three days later, got my whole story and, as if by magic, my mortgage lady started returning my calls and my loan (which had been stalled for over a month) was pushed through a couple days later.

Wells Fargo Executive Service did a great job picking up the ball that Wells Fargo Mortgage had dropped. By the way, it wouldn't have occured to me to do this if I didn't read Consumerist, so thanks to you guys, too.

The Wells Fargo Mortgage lender who handled my ARM is now back working at the local Irish Pub where he worked as a bouncer before.

The requirement that Wells Fargo's web site has is one from the FFIEC regulatory body. They are requiring that banking cites where you can transfer money, etc. must have more than the standard forms of authentication.

I really have to appreciate the fact that Wells Fargo doesn't allow their customers to make "stupid" serious financial moves. Notice they're the only big banking entity in the US that isn't getting spanked? It's a bitch to get credit from them, because they won't lend unless they believe you can pay it back. The only exceptions I've seen with them is when an individual there doesn't have your best interests in mind - and those people don't last long with the company. I read a news article recently that informed of a university study done on online banking security, and they were the only ones to be given a grade of "comprehensive". I've had most of my money there for 20 years now, and I'll admit that some of their fees are a little high, but that's what you pay for full service - and I've never had a surprise fee that wasn't dealt with appropriately. And yeah, I bitched about the security questions too - really, how far do you really need to go to ID someone. On the other hand, I'll gladly deal with a little more security (though frustrating sometimes) to make sure my money stays where I put it.

I made the mistake of opening an account with WF about a year ago. Every month until about June someone called me 2-4 times a month wanting to give me a debt consolidation loan, which I insisted repeatedly I did not want. They'd tell me how 'they could tell based on the credit report they'd pulled for me' (which I did NOT request) that I had 'made some bad decisions' over the years, and I really should let them help me because obviously wasn't capable of managing my finances myself. Finally they stopped calling after I threatened to sue them for illegally pulling my credit report and harassing me over the phone, but I would have loved this jerk CEO's email address back when they were still calling.

How do I get in touch with the CEO of Wells Fargo? I have an issue that has been ongoing with my account that is not being resolved with customer service agents or supervisors. I have done internet searches but come up empty handed. If someone could point me in the right direction I would be so appreciative. It's going on 2 months now. Since Mr. Stumpf posted a letter on their website about how important the customer is. I am not receiving that kind of service. Please help! Thank you!

Thanks for putting this information up. I have had an absurd amount of run around while trying to resolve a mortgage problem. If you haven't defaulted, you aren't a problem and therefore they can't help you.... Incredibly frustrating. I hope this contact info can help me get resolution.

I'm sorry you've all had the run around with Wells Fargo. Unfortunately, this is not an uncommon event.

I have been a Wells Fargo "customer" for the last 12 years. I have never missed nor been late for a payment. I have an 800+ credit score which makes this nightmare even more baffeling.

I came home from a business trip only to get a letter from my county tax authority advising me that my home was on the auctiion block because my taxes hadn't been paid. Wells Fargo debited my escrow account and I receieved written notice that my taxes had been paid. They hadn't. Wells Fargo jeopardized my credit and my home, but the best is yet to come. I contacted the President of Wells Fargo Home Mortgage, Cara Heiden, who at the time apologized profusely and offered to refinance my home for 4.875 for the life of the loan. As such I would be a preferred customer and have only one person to deal with--their legal counsel, Cynthia Blonigan.

Well, because they didn't pay my taxes on time, I encountered late fees, and had to pay out of pocket. Wells Fargo had use of my money and interest for 6 months and I had to fight like hell to get it back. They wired money back into my account and I got charged with the wire transfer fee--but get this--they transposed numbers and didn't even send the right amount back to my bank! But it gets better folks---this occurred for the next two years!!!!!!!! I had to pay to have my taxes done twice for three years--once with the taxes and once without because when you itemize, you have to take the decution in the year in which the taxes were paid. But it doesn't stop there!

Ms. Blonigan, is a lawyer not a manager of mortgage accounts. As such, she doesn't return phone calls or respond to e-mail. She is so obsessed with trying to throw her weight around that when you identify her mistakes---she's paid the wrong insurance company--now I'm not sure if I have homeowners insurance or not---that she deletes your escrow account in retaliation!!!!

Yessiree! And our wonderful government gives Wells Fargo even more money in the form of a bailout to ruin people's lives!
Funny how after Ms. Heiden promised that I would "never have any more problems with my account" but now she won't take my calls....

I've now hired an attorney to try to get some of these issues resolved but because I'm such a good payer, Wells Fargo doesn't want to refinance me to a more competent mortgage company.

Whatever you do, don't let your mortgage go to these people. Fixing their mistakes will take every moment of your time and will interfere with the quality of your life. Please, please, please....do yourself a favor, go somewhere else!!!!!

They should have made sure the credit card information they dug up from where ever they dug it up was correct prior to cutting the checks. They never once asked me to confirm that we owed to those particular companies, and I did not think to ask as I ASSUMED that someone in this field would know what they were doing (I know, stupid of me to assume anything!!!) They should have made darn sure there were no prepayment penalties before promising there would not be. And DJ should not have kept calling us when I first told him we were not interested.

I hope there can be a solution found for getting the money from this useless $6,000 check before I have to spend it all on an attorney to help sort out this fiasco.

VERY SINCERELY YOURS,
VERY ANGRY Diana Binney

i tried all those email addresses and they bounced back. Does anyone have any updated ones. I tried calling but they were unable to help me.

@ecomajor:
No one at Wells Fargo will respond to the common human. Believe me, I know because I have tried dealing with this vile company since September 2006.
Their loan officer, John Jackson, conspired to steal $150,000 loan proceeds (which were supposed to purchase a modular home) from my husband and me in October 2006. Jackson and the home dealer, Pat Kennedy, stole the loan proceeds. The home was never ordered or built.
I filed a criminal complaint in July 2007 and a civil suit in July 2007. Got judgment against Kennedy in 2008. She is now attempting Chapter 13 bankruptcy to avoid the judgment.
29 months later Wells Fargo continues to stonewall, lie, deny, and harass. Meanwhile they have ruined our credit rating because we quit paying on a bogus loan when we filed the suit. They claim the crook, Jackson, still works for their company. Wells Fargo is pure evil in my book and has made our lives absolute HELL! I cannot say enough bad about this company.

Mr. Stumpf, I have a small account at Wells Fargo, I have really liked Wells Fargo and they have always been helpful to me. I watched you on TV today at the hearing in Washington, one thing that struck me was when you said you would help anyone having trouble getting answers to their problem, if that is true why have you not contacted the lady in Ohio that has been in the news that is being told by her CongressWoman to squat in her foreclosed home, she has desperately tried to get someone at Wells Fargo to help her and noone will answer her or talk to her about her situation, now I do not live in Ohio, nor do I know her circumstances, but I do think it gives my bank and you, Mr. Stumpf a black eye and I don't want that to happen. Please help this lady, at least talk to her, it would be a better news story than no one from Wells Fargo willing to talk to her. Thank You Shirley Farrell

february 20, 2009

To anyone interested in my problem and to all that are in the same situation.
I bought a car in 2006 at an embarrasing 15% rate for 72 months. I have
paid $16,900 towards a 2004 GMC Envoy XL. I still owe Wells Fargo $29,900
including interest. I just found out from the same dealership I bought it
from that this car is only worth $10,000 in today's market. Why can't
Wells Fargo redo this contract by deducting the $16,900 from the $34,000
originally borrowed, leaving a balance of $17,100. If they take the $17,100
and give me an interest rate on this amount for 4% over a 5 year period, will
give a payment of $314.92 a savings of $336.00 per month, so I can
afford to put food on the table for my family. Wells Fargo will get the ramainder
of the money they loaned me, and $1,800 in interest. I like the majority
of the legal citizens of the united states have faced hard times with slow work,
unemployment, paycuts, and short hours. Along with my spouse, we are now
unable to make the $650.00 monthly payment towards the car. Now for the
last 2 months I have received numerous phone calls, harrasing me every day,
sometimes 3 or more times a day. I asked to speak to one of their supervisors,
hoping that someone will help me in this hard times, but the supervisor I spoked
to, said that I signed a contract and that there was nothing they could do for me.
She also told me I should find extra work and if I can't find any extra work
here in Montana, I should relocate so I can make the payments. I have asked
Wells Fargo for help by reducing the amount owed on the car and lowering my
interest rate. If I'm wrong by asking Wells Fargo, one of the banks that got
Bail out money from taxpayers like myself, to help me and my family as we
face the one of the hardest financial crisis in American History. Please let me know
what you think about my situation.
Thank you.

Montana.

OrvaAmphidamas...I am in the same situation you are. I have been on the phone all morning with customer service reps at wells fargo auto. Like you my husbands business has declined in the last few months with the economy the way it is. I am a full time student and finally found a job that I start Monday...I had a payment scheduled to be taken out of my account on the 17th...the wells fargo employee put the wrong info in there system and it got returned. I just found out about it this morning and they want me to pay it today. Well I looked at my account and I understand that I should of had that money in there, but I don't!! I told them I would have it in there monday when my husband gets paid again, but they are ABSOLUTLY refusing to wait til then. They told me if I didn't make the payment by tomorrow my file would be sent to the repossession department. I realize that I have some fault in the fact that my payments have been late, BUT>>>I AM TRYING... We are not out just blowing money and not paying our bills..We are having to alternate paying bills right now!! I told them that things are going to get better..I finally found a job after applying and interviewing for the last 4 months..They are just flat out refusing to wait til monday to take my payment. Telling me to go borrow the money or go ask banks for the money or get a credit card so I can pay it... So they want me to go get into more debt so I can get them money by friday. I went through 4 different people this morning trying to explain to them, just please give me til monday to make the payment!!! They made me feel like trash the way they talked to me.. I am not one of these people who just don't pay my bills...We have been trying our best..We have pawned what we can just to make ends meet. They kept telling me that they were trying to help me, but I am not trying to help them??? OKAY !! I was literally begging....Crying....pleading for them to wait 2 more days(which is the weekend, so really 1 day).. They are impossible.....they do not want to help out the little people at all!!! At the real kicker is that in my husbands business..He does work for these banks and they are the ones who are not getting him paid in a timely manner...He just got paid on the 15th for work he did for them in september and august!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And we had to catch up on bills with that money.....They don't give a crap about anyone..All they want to do is get there money no matter what!!!!!!!!!!!!!!!!!! I was taking responsibility and telling them I realize I should still have the money that was not taken out(there fault), But I'm sorry I don't...It would be one thing if I was out blowing the money on junk I don't need..But We are barely affording to buy groceries right now. We just need them to be a little understanding!!!!

Ahhhh... the very mention of the name "Wells Fargo" gets my blood boiling. Here is my blog... all about... WELLS FARGO.

[thirdpartyviews.blogspot.com]

I have tried speaking with them locally, calling the 800 customer service line, calling their mortgage services line, and I wish I could say loan modification dept also, but... they don't have that. I have been told that AFTER I miss at least one payment, they will speak to me at an 800# they gave me to start the loan modification process. I was told this process would be 60 to 90 days. This would put me up to 4 payments behind before they even get around talking to me. Nice. Now THAT's CUSTOMER SERVICE!!!

So, in March and April, after numerous calls, over 5 hours on the phone, and with holding my payment until April 30th in order to get them to speak with me, I danced with them. I was initially told in Feb and in March that once I miss a payment they will expedite my ability to speak with their loan modification dept. It is now May 12 and I have yet to hear from anyone... except Collections. The odd thing is, I am not yet even late on a payment, let alone in default. But... Collections calls me today demanding to know IF and when I am making the payment. I told this very rude person eventually to go F*** themselves. My payments are not late or in default, and there is no reason for collections to be calling me. Period.

For all of you wondering.. Wells Fargo has ONE FAX # for the entire US if you need to fax them information for loan modification requests. And the have ONE 800 # for questions regarding the same. But I assure you, the person who answers will have no answers, nor will the next or the next... I have NEVER ONCE spoken to fewer that 5 people and not one time has a call lasted less than ONE HOUR... most of the time on hold for the next idiot.

PLEASE READ MY BLOG AND SPREAD IT TO OTHERS. THIS COMPANY NEEDS TO BE BROUGHT TO THEIR KNEES. THEY TAKE $25 BILLION DOLLARS in TARP funds and then attack TARP. Now they want MORE funds. And they continue to IGNORE their customers. I see the emails mentioned above now bounce... of course... they changed them. They don't want to talk to anyone, certainly not their customers.

[thirdpartyviews.blogspot.com]

Spread the word about this company.... and by all means stay away from them. One last tidbit... if you have a mortgage and a bank account with WELLS FARGO, and you miss a payment on your mortgage, they can and they will empty each and every bank account you have without notice. Now there's a bank you can trust.

Where did you get an email address? I have been trying to find one if you can send it I would appreciate it

I would like to talk to John Stumpf. Wells Fargo contacted me and asked if I wanted to re-finance from a 6.625% 30 yr. to a 4.5% 15 yr. fixed, so of course I said Yes. I own a condo and a house but only the condo is through Wells Fargo.. They said they would do both properties although it did not occur to me at the time why should they offer a better rate? Well I said I'd only refinance if I could do both. The house went through quickly, no problems. The condo seemed to go through quickly until they decided this was a poor move on their part. Then they started asking for HOA forms I had to pay $180.00 for and although everything they asked for, I provided, they cornered me with the last requirement that apparently all lenders are using and that is your HOA must carry enough bond fidelity insurance to meet their needs. Their needs number can change by the way. Well, my HOA said no, the loan must be cancelled now. They will not process the loan and my HOA will not increase the amount of insurance they carry, so I'm stuck in the middle. And Wells Fargo called me and they suckered me into refinancing my house away from Bank of America and then paying 4800.00 in closing fees and then another 696.00 for the condo loan which I lose now and don't get the better rate and timeframe. The house was already down to 11 yrs. left to pay and the interest rate was just above 5% so no real reason to do it other than I wanted to take their offer for the condo since it was a 2% difference and 15 yr. savings. Talking to their supervisors gets me no where because they said it is an underwriter issue. Wells Fargo better NEVER call me to do business again and I can only hope they sell my two loans now to another, more Reputable company. They screwed the consumer with enticements and promises and then did not carry through their promise of their offer. I did not need this added stress and amount of my money taken from me during this poor economy.