A two-year investigation has concluded that most Verizon FIOS installations fail to meet national safety standards, and could cause fires or electrocutions. FIOS is famous for house fires, but New York’s Public Service Commission first started its investigation back in 2006 after several inspectors discovered improperly grounded installations.
PSC staff said FiOS “may form an electrically conductive path” and could create an electrical hazard. PSC spokesman James Dean called the public safety risk “minimal – however, there is a potential risk.”
Under a plan submitted to the PSC last month, Verizon would review all of its fiber-optic installations to ensure connections are properly grounded and correct violations.
The company also said it would issue credits of up to $20 to customers for installations after Aug. 18 unless it meets standards at least 95 percent of the time. The credits would “compensate such customers for the inconvenience of the inspection (and, where applicable, remediation) process,” according to documents filed with the PSC.
Verizon added that they take the Public Service Commission’s concerns “very seriously.”