Assurant Solutions, the company that’s supposed to be honoring any outstanding TAP agreements with former CompUSA customers, likes to refuse service for arbitrary reasons. Luckily for TAP-holders, CompUSA has said it will honor any TAP agreements if Assurant doesn’t. The guy with the broken laptop wrote back to let us know that CompUSA indeed came through for him after every attempt he made with Assurant ended in rejection.
I’d just like to follow up with you guys after you were nice enough to post my story and get me help (incredibly quickly!). You guys were able to connect me to Lonny Paul at CompUSA who was able to support my warranty directly. I have my new adapter for my laptop (which I’m using now!), and everything is back to normal. Now, I am very satisfied by the level of support provided by the new CompUSA, however I feel Assurant Solutions is lacking. I would have a expensive Toshiba paperweight if it weren’t for you guys, and I really appreciate all the help you guys have given me. Keep up the good work!
Remember, if you can’t get anywhere with good-for-nothing Assurant Solutions on your TAP agreement, and you’ve got a legitimate repair, call CompUSA. From their director of e-commerce:
The All-New CompUSA would like to help ANYONE having issues with service and we hope they will contact our customer service department at 1-800-COMPUSA if they cannot have their issue resolved directly by Assurant.