Whoever or whatever they’ve got working the phones at Verizon doesn’t seem to understand the concept of “fire.” As in, “my house burned down and everything inside it is melted and charred.” It’s not a difficult concept, but James’s father in-law was unable to explain it to Verizon.
My in-laws lost their house to a fire in January. Rebuilding went down to the bricks in some places, and wall studs in others. Complete loss, complete rebuild.
When they tried to move their phone number to their temporary apartment abode during home reconstruction, Verizon wouldn’t do it. This was a Verizon land line they’d had for maybe 25 years or so int two different homes. The Verizon rep told them they only thing they could do was forward the old number to the new number.
OK, said my father-in-law, accepting that he’d have to pay for two phone lines for the duration. Forward that number.
We can’t do it, said the Verizon reps, only you can do it. Get this: they were told to call from their old phone to request the forwarding service. Yes, the phone in a house that burned down. Yes, calling on phones that had turned into lumps of melted plastic with metal bits sticking out.
Maybe it’s time to write a “What To Say To People Whose House Burned Down” script?
Sadly, the story doesn’t end there. The in-laws are now having trouble getting Verizon to hook up the phones in their rebuilt house.