Bill, whose small business checking account had been inappropriately drafted $1500, sent us the following email late last night:
After another battle with a branch manager today—who insisted that money couldn’t be returned and that I needed to fill out a fraud report—I went over her head. After a heated, uh, discussion, the main downtown Seattle branch put the $1,500 back in my business checking account. The $7 fee was refunded a few hours later.
Some bad PR in Consumerist no doubt helped. Thank you!
We’re not sure we posted the story in time to have an effect on the outcome, but we’ll take it.