Good info, but considering I won't ever shop at Worst Buy again, I won't have any use for it.

Some of these are golden, but if you are planning an EECB, please leave out the irrelevant individuals. Like Julie, VP of retail training? She might have nothing to do with your rewards card issues unless some store-level rep repeatedly set it up wrong. .

Make sure you identify yourself as a "Maria" or whatever you would be classified as.

Quick way to get on the "demon" list.

I get the feeling that this is one of those email contact lists that won't make a lick of difference. After all, its best buy....

I recently did an EECB to Best Buy for my friend, an international student, and got him a $500 gift card.

Geeksquad threw away his Ipod that was broken. He was having it repaired because he bought a 3 year service plan. He did not know what to do since he was not from this country and did not know our laws and Best Buy refused to help him. So I did an EECB for him.

For 6 months they gave him the run around and refused to return his 60GB Ipod. The EECB took like 3 days before someone responded and said they would send him a $500 gift card.

@r081984:
I had some different people in my EECB that are not on your list:
david.stenoien@bestbuy.com, darren.jackson@bestbuy.com, kal.patel@bestbuy.com, richard.schulze@bestbuy.com, john.walden@bestbuy.com, richard.scott@bestbuy.com, carolina.madden@bestbuy.com, ronald.boire@bestbuy.com, thomas.healy@bestbuy.com, joseph.joyce@bestbuy.com, elliot.kaplan@bestbuy.com, kevin.layden@bestbuy.com, allen.Lenzmeier@bestbuy.com, michael.linton@bestbuy.com, philip.schoonover@bestbuy.com, greg.thorson@bestbuy.com, jill.nezworski@bestbuy.com, tony.mason@bestbuy.com, judy.telschow@bestbuy.com, elizabeth.sevcik@bestbuy.com, darren.jackson@bestbuy.com,

you fogot Michael Arrighi

michael.arrighi@bestbuy.com

Not that this is related, because it hardly is, but a co-worker of mine was trying to get support for driver installation of a usb to serial adapter. He called the company and they told him that they only handle hardware issues, not software issues, which is what a driver would be, and that the software issue was a different department where you would have to pay to get service. We were not pleased, considering that we paid money for this cable and they basically tell you it's your problem when their drivers don't work correctly. Fine, we can deal with that, so just for shits and giggles, he gets transferred again to a software agent, who takes down a bunch of information and then says that she will transfer him to the software tech department. I was like wait, didn't you already just get transferred there? Who were you just speaking to? But that didn't matter, because soon a computerized voice answered the phone and said
"Welcome to Geek Squad"
I laughed my ass off at that point and told him he may as well just hang up, but he kept going until they asked for a $99 fee to come and take a look at it.
Then we fixed the problem 3 minutes later.

thanks, but no thanks...best buy and me parted quite awhile ago.....

God, is this company STILL AROUND???

@Pro-Pain: Yes, and is doing well despite what the editors of this site will want you to believe.

@Pro-Pain: You do realize the majority of American consumers don't mind get shafted up the rear when it comes to pricing and customer service right?

It's shocking that Best Buy still exists. You would think that everyone wants to build their own PC from parts they bought online when they can't even operate an emachine.

@Extended-Warranty:

ding-ding-ding.

winner!

@Pro-Pain: Best Buy is the largest electronics retailer in the US, and is doing much better than Circuit City, who is on the verge of collapse. No amount of uninformed vitriol directed at Best Buy from posters on this site will affect their excellent performance in my portfolio.

OK I am having an issue ith the "warranty" Best buy charged me for but now refuses to honor. I purchased there "warranty" after reading all the fun other people are having with there X-boxes. So I go in the first time they ask me if I would like to extend it. I say sure I would love to. I go back this round 9 months later to be told Sorry there is no serial number listed on the warranty so we can not honor it. At this point I am planning on filing a class action law suit as I am am being told from the better buisness burea that this would be the best thing to do. So if any one out there is having the same issue please email me @ travuti@yahoo.com and I will add you to the class action suit. The sad part is the executives listed above don't even really care. The EE office gave me the line of we have lost alot of money due to the X-box... like that is my fault.

I have a different story to tell. I have never had a problem with best buy service. I had a Garmin GPS that failed within a month of the 3 yr service plan expiring. I took it to the local Best Buy in Richmond, VA. The model I had was no longer being sold. They gave me a newer version of the GPS. No questions asked.

I had 2 incidents that I feel Best Buy should honor and have just left me in the dark - this is absolutely unacceptable - any help is appreciated.

IPOD
I have purchased an Ipod on May 25, 2008 for my son. I have also purchased the 3 year warranty for the IPOD.
I specifically asked if this warranty included the "accidental damage" and was told YES.
In addition, I was also given the documentation of the Performance Service Plan which specifically states
Accidental Damage on page 2 as per attached.
Unfortunately, on February 22, 2008, the Ipod's was accidentally damaged. I thought there would be no problem since
I did have all the documentation and it was a fairly new Ipod. Unfortunately, they told me that the plan that was
given to me and explained to me was not correct and the ipod can not be replaced.
I have asked for a supervisor but noone seems to be of any assistance.
I am also attaching a receipt from a competitor which shows the Ipod cheaper and the warranty 30.00 cheaper.
How can this plan at a cheaper rate include accidental damage and Best Buy's for 59.99. does not.
I feel like I am getting pushed around and no one is honoring their mistake or information that I was explicitly told.
I am hoping you can help resolve this and Honor your information that I was told by replacing this Ipod.

Projector
At the end of last year, I spent 2 hours looking at projectors/televisions. I settled on a Toshiba projector.
It is an excellent unit and I had no problem. Due to the usage, the bulb went out this December.
When I purchased the projector, I was told the bulb would be approx 50.00. This estimate was totally incorrect.
The costs is approx 350.00 - the sales rep was just 300.00 off!!!
I called and tried to explain to the help desk that I would never have purchased this item.
if I was told the correct information about the costs of the bulb, etc.
Can they help - return it and go half on the expense and I would purchase the flat screen television.
They of course refused me. I felt again I was mislead and that Best Buy should accept some responsibility.
I do have the unit with the NEW bulb and still would like to return it and put the money towards a flat screen TV.
I will never use this projector if a bulb costs 350.00 to be replaced so it will be of no value to me.
I did get a replacement bulb but would still like to trade it in - again, it is in excellent condition and I feel Best Buy should
be a little more understanding with the situation since it was mostly their lack of knowledge and information that
led me to purchase this item.

I have called the help desk several times and no one seems to really care or want to help me.
They are telling me it was their mistake but they still can not address any of my issues.

I was so happy to find this list. I have had issues with Best Buy for over two years. I am now dealing with them over a laptop that I purchased just before Christmas '08. I tried repeatedly to return this (the third laptop that I tried over the period of only days) laptop during the return period. The Geek Squad knows less about computers than an elderly person who has never touched one. At least that person will not mess one up or give bad advice that costs people their hard earned money. I have encountered rude employees. These employees range from the sales representatives all the way up to management. One manager told my 9 year old daughter to shut up. Yes, that's wonderful customer service for you. I have been accused of shoplifting because I did not know I needed to get a sticker on something upon entering the store. The manager did perform a count and, low and behold, I was innocent and allowed to take my printer back home with me. The phone calls to customer service are frustrating as well, though not quite as painful as dealing with these unethical morons face to face. I have reached a two supervisors. They refuse to help or to get back to me to let me know how they have handled their issues at the retail locations. I was offered a $25 gift card after arguing for an hour that I should be compensated in some way. I want to find a way to get my laptop replaced without the risk of something happening to it if I were to allow them to send it away for service or whatever they actually do with products brought in with a their stupid service plan and accidental coverage plan. I hope this list gets me some results. I truly cannot take much more of these people.