HSBC confirmed that thieves stole card payment data from the bank and they were reissuing 6,000 atm/debit cards to customers affected by the breach. One Consumerist reader, Keith, had $2000 stolen from him via an ATM in Bulgaria, and another, Emily, had $2,800 siphoned from her account from ATMs located clear across the country. (Emily also got interviewed on WCBS and we got a mention and a screenshot). Checking the comments section, it looks like 11 other Consumerist readers were affected by the HSBC fraud as well, with a number of the fraudulent withdrawals being made from Montreal and Canada. Sounds like the thieves stole the data, which contained both card numbers and PIN codes, and then cloned ATM/debit cards. If you’re an HSBC customer, might be a good time to change your PIN number.
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@emilyf: You cant sue. Read your cardholder agreement or have a lawyer read it to you and then explain to you that the card is HSBC property. If you want flip the card and read it yourself.
@Pro-Pain: Well since this is 2008..uhhh I believe the word fraud is fairly common in my books & as far as tracing, well they obviously know the locations…but they dont have Professor X type abilities to telegraph who these perps are and if you watched Minority Report I think we are farrrrrrr from having technology to stop crimes before they happen
@freedom69: Please learn the difference between ‘your’ and ‘you’re’ and then get back to me. I’d feel a lot better getting life advice from someone who can spell.
I have to admit and I’m also a victim of this HSBC fraud. I had over $2000 taken from my account. All transactions were done in Montreal, Canada. I now have to wait a whopping 10 days to get my money back and since I called to complain the 3rd time in a row, they are now putting a rush on getting my money back. The big kicker to this was when I went to a HSBC branch yesterday, they knew nothing about this issue and couldn’t help me at all. The security person I spoke to last, said the branches no nothing and to not even bother with them.
@Vivi777: well i guess since you have nothing better to do then bitch about the money you lost perhaps you can come and count all the money i did not loose, and maybe you should try checking your account now just in case someone attempts identity theft on you. oh … never mind you need money for that and credit.so do not worry no one wants to be you
@TKGreen: well thats might be true have you spoken to them on how this could havr happened to your account.
@BlackestRose: none according to the news they were not the ones that lost your data. However they are the one giving you back our money. So although not their fault they are indeed making the situation right.
@freedom69: Well I see you still haven’t learned how to spell. Actually, your grammar is so poor as well, I couldn’t even make out what you were trying to say.
To everyone else – after much frustration, I was finally refunded my money. I will promptly be moving my three accounts to another bank.
@Vivi777: Good for you. perphaps you should have used those other accounts to sustain your lifesyle. Make sure that you look at your card holder agreement and read the fine print so that the next bank you deal with does not have to listen to you complain.
It’s still happening on me now in Sydney Australia! Jeez…
My atm account has been siphoned more than AU$4000 from a German ATM while i am with my atm card with me all along in sydney within 4 days. I phoned HSBC and the operator obviously know this is not a unique case and could not help me further except for reissuing a new atm card and asking me to fill up the dispute form. What a nightmare!