It’s good to know Sprint is taking your concern very seriously these days. When Peter tried to get a corporate discount for his company, Sprint told him sure, then told him no because he already had a discount with them. He wrote back and pointed out that he was told the corporate discount would be in addition to the existing one, at which point he received the following helpful email.
Thank you for your reply.
I apologize for the inconvenience that you have faced due to discount on the sero plan.
The provided information in the previous interaction is correct that sero is already a discounted plan so, no discount can be added with this plan.
However I have forwarded your concern to the concerned department. If some resolution will be there then we will be happy to inform you.
Funny trivia: Peter also confessed to us that he’s an employee of Comcast. Please do not hold that against him—he even wrote, “and yes I see some irony in the situation.”
(Thanks to Peter!)