Reader Jen was having a hard time using AT&T’s website. She says, “It was very slow, I was asked to log in several times, the fonts unreadably small in places (and not just fine print, either).”

She mentioned her problems to the AT&T CSR and It turns out that they don’t support operating systems other than Windows, or browsers other than Internet Explorer. Jen notes that she’s never had any previous problems accessing the website in the 8 years she’s been a customer.

Here’s AT&T’s response.

Dear Ms. [redacted],

Thank you for taking the time to e-mail AT&T. I apologize for any inconvenience that you may have experienced in regard to accessing att.com/wireless using the Safari web browser.

After reading your e-mail, I have found that AT&T supports Microsoft Windows operating systems and the Microsoft Internet Explorer web browser. This does not mean that other web browsers or operating systems are not compatible at http://www.att.com/wireless, but there may be compatibility situations that arise and AT&T is unable to assist in these rare situations, because AT&T only supports Microsoft Windows operating systems and the Microsoft Internet Explorer web browser.

However, we also value all of our customer’s opinion and appreciate your feed back. I have forwarded your feed back on to the appropriate office so that your voice will be heard.

We greatly appreciate the opportunity to serve you. Please let us know if we can assist in any other way, and thank you for choosing AT&T.

Sincerely,

Christina [redacted]
AT&T Online Customer Care Professional

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