“Have I got your attention now?” asked Mona Shaw of the Comcast payment center employees as she smashed their keyboard, monitor and telephone.
The 75-year-old woman was outraged after multiple delays and broken promises surrounding her Comcast Triple Play installation. Her little scene got her arrested for disorderly conduct and an apology from Comcast and assurances that her installation would be taken care of promptly. But Shaw had enough, she’s switching back to Verizon.
“It’s totally not like me to do stuff like this,” said Shaw. “But it is so irresponsible and so disrespectful. I can’t think of any company reacting that way. It’s like they got you in their clutches and they’ll do what they damn well please.”
“What the hell, I’m 75,” she added.
Seeing as the resultant arrest translates to a low cost-to benefit ration, before you get out the hammer and march into your Comcast office, be sure to check out these posts with extra-special high-level Comcast employee contact information.
Taking a hammer to Comcast [PotomacNews] (Thanks to Robert!)
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This reeks of Verizon viral marketing.
“I’m so uphappy w/ Comcast I smashed up their office and now I’m going back to Verizon!”
She assaulted the payment center? What does that have to do with her installation? It sounds like a crazy lady was upset, that she couldn’t watch Matlock, and the nearest building with a Comcast logo on the door was as good a target as any. I feel bad for the payment processing representatives inside who, more than likely, had no way to satisfy this woman outside of calling the actual installation call center.
@ArtDonovansLoveChild.: I can think of some good reasons for violence but I agree this wasn’t one of them.
I still don’t understand why Comcast just didn’t show the receipt.
I can tell you which posters have never had a cell phone or a home internet connection
Did anyone thought about PEOPLE WHO WORK THERE? How did they FEEL? These employees didn’t have anything to do with install!
Will they be able to sleep after seeing a crazy women coming in with a HAMMER and destroying their office?
This women is a criminal, and I hope she gets some time in jail for her actions. And a psych evaluation.
Nothing justifies terrorising employees, means do not justify the end.
There a dozen ways she could have got their attention in a civilized way.
I nominate Mona Shaw for “Consumerist of the Year”.
@louisb3: As per your comment, terrorist are desperate people, so should we automatically justify their actions?
Violence is unjustifiable, because employees in the office had nothing to do with her install.
@Cary:
[www.lus.org]
If I had a hammer… I’d hammer like Mona.
the worst part about this is that she probably did less damage to their office than the tech coming out to install her service would have done to her home
A hahahahahaha! For all the times I wanted to do that to a Comcast call-center…. (which I don’t anymore b/c I switched to RCN
Because in America when your cable tv goes down, you need to destroy private property instead of spending quality time with friends and family. It’s a good thing the Customer Service clerks didn’t throw money or their wallets at her or she’d be facing ‘armed robbery’ charges….
In America, when your cable tv or Internet is down, you need to destroy private property instead of spending quality time with friends, family or even reading a good book. Imagine if the Customer Service Clerks would have thrown their wallets or some money at her, then it would have appeared like an attempted armed robbery…
In other news…’Cable TV & Internet Aren’t As Reliable As Electricity Or Water Utilities…News @ 7 ….’
then again if Internet charged monthly prices like Electricity Companies, maybe they would be reliable….
@chouchou: Read my comment again (the whole thing this time), and you’ll see that I say violence *isn’t* justified. I was simply saying that it’s not surprising.
In Soviet Comcast, hammer nails YOU!
This woman is my hero.
I never fail to be amazed at the number of croporate shills or private property hardasses who manage to post here…
AWESOME
Funny what using contractors gets a company these days… maybe the US government could learn a thing or two.
You go, grandma! This reminds me of a story my father once told me about how my grandmother walked into a bar and knocked my alcoholic uncle on his ass in front of everyone after she found out he hit my aunt (her daughter)…. gotta love senior citizens with nothing to lose…
Very cool! This is what it takes to get the attention of monopolistic a-holes like Comcast. WTG lady!
Comcast employee: “I’m sorry but we can’t do anyth…”
Old Lady: “Stop… Hammer Time!”
I think even the woman thinks the arrest was justified. However, I hope that when I’m a senior citizen, I am feisty enough to hammer my consumer complaint home.
@ArtDonovansLoveChild.: Word.
But you can’t help buy admire her balls… crazy and unjustified as they are.
If she was so concerned about being able to make emergency calls, she definitely should not be on a VoIP solution. Otherwise, good for her !
@Wasabe: FTW! you made me snort beer. it hurts!!!1!
For all the folks who said she was angry because she couldn’t get her cable turned on, you should read the whole article. She had no phone service and no neighbor to run to in case of a medical emergency.
Just wanted to clear that up.