Today's Tip For Adulterers: Don't Use 1-800-Flowers

A Texas man is suing 1-800-Flowers for $1 million after a thank you note from the web florist outed him as an adulterer. Leroy Greer specifically asked 1-800-Flowers not to send him a receipt for the cuddly stuffed animal and dozen long stemmed roses he ordered for his mistress. Despite his request, 1-800-Flowers sent a thank you note to his house several months later, prompting his wife to ask who the hell got flowers. She called 1-800-Flowers, which gladly faxed her a copy of Leroy’s order form that included the following message meant for his mistress: “Just wanted to say I love you and you mean the world to me! -Leroy.” Above The Law has the legalese:

Breach of contract action in which the defendants agreed to keep the plaintiff’s order of flowers for his girlfriend private, with no record of the transaction mailed to him at his home or office.

Months later, the defendants sent a thank you card to the plaintiff’s home, and his wife called the defendants for proof of the purchase. The defendants faxed the plaintiff’s wife proof of his order of flowers for his girlfriend, which resulted in a divorce being filed.

Shucks, we thought giant internet florists could be entrusted with secrets. Maybe Leroy should have sent his mistress flowers from the local florist instead.

Lawsuit of the Day: Greer v. 1-800-Flowers [Above The Law]
Greer v. 1-800-Flowers: An Update [Above The Law]
(Photo: candiche)

Comments

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  1. KIRZEN2007 says:

    Morons…

    I remember when I was working in hotels. The one golden rule is that you never give out who is in the hotel, if someone asks if there is a room registerred under a perticular name, you’re welcome to provide that information, but if they ask which room it is, you’re forced to transfer the call to the room. The -only- information we were allowed to provide to someone outside the hotel was whether they was or was not a room under a perticular name. Beyond that, the information protection act forced us to seal our lips… We wouldn’t even give the POLICE the room number of a guest unless they had a damn good reason to request it (like a crime in progress).

    This was the ONE rule that could get you fired immediately. You could be fired ON THE SPOT for this rule, because we could get the hell sued out of us for this very same situation.

  2. bluegus32 says:

    Hahahahahahahahahahahahaaaaaaaaaaaaaaaaaaaaaaaaaaa! Friggin’ idiot!

  3. maevro says:

    Idiot. Go into the flower store and pay cash next time. You deserve everything you got for leaving a paper trail….

    1-800 Flowers are morons anyway, they screwed up two orders of mine including sending 2 dozen roses a day late – the day after Valentine’s Day! Trust me, they made up for it.

  4. Godz says:

    Thats what he gets for pulling aggro.

  5. Slytherin says:

    I hope he loses the lawsuit, damn cheatin’ bastid!

  6. boandmichele says:

    1800Flowers.com has just won some business from me lol. how about ‘being loyal to your woman?’

  7. joeblevins says:

    Yeah, I can’t feel bad for this guy.

  8. andrewsmash says:

    Ah, the entitlement epidemic strikes again – It wasn’t his fault for cheating, it was their fault for following their own policy. Damn them, damn them all to hell!

  9. Jmarsh04 says:

    He asked them not to send a receipt, but didn’t say anything about a thank you card.

    Did they really break any laws? It sounds like they did what he asked.

  10. Wow, that’s cold. It makes me wonder if there’s a “woman scorned” currently employed by 1-800-flowers.

    “Ooops, forgot to put the ‘no receipt’ note on your order, sorry!”

  11. gibsonic says:

    bwahahaha….no comment….bwaahahahahaha

  12. jamesdenver says:

    Uhh – the fact that he’s a cheater is irrelevant and shouldn’t encourage men to hate them and women to think they did it on purpose for “girl power” or whatever

    The lesson is don’t leave a paper trail when you NEVER want one! Surprise party, flowers to mistress, whatever – don’t give your address if you don’t want crap coming to it from the company.

    Another reason (no I’m no a cheater) I have a mailbox at Mail Boxes Etc. and have all my business and personal stuff go there.

    james [www.futuregringo.com]

  13. homerjay says:

    @jamesdenver: Wait, What? Tell us again why you have a super-secret mailbox? What goes there?

  14. Charmander says:

    He should have had a PO Box in his name only, and the credit card he used should have had the billing address at that PO Box. That way, the thank you note would have been sent there, not to his home. I think that’s just common sense if you want to be a lyin’, cheatin’ bastard.

  15. StevieD says:

    Let’s see if I have this correct… Guy knows that a paper trail may expose his misconduct to his wife. Guy makes the purchase neverless and ASKS the vendor to make no acknowledgement of the sale. However, the clerk entering the order is not the person responsible for such acknowledgements and ulimately a thankyou note for the purchase is forwared to the guy’s home sometime later thus revealing his misconduct.

    And the guy has the guts to complain? What a whinebaby.

    I hope 1-800-Flowers is legally authorized to provide documents to the divorce proceedings.

  16. GiselleBeardchen says:

    Geez–I hope AdultToyChest.com doesn’t have this policy!

  17. Antediluvian says:

    Will his (ex-)wife be entitled to any settlement he gets?

  18. CumaeanSibyl says:

    @Godz: ROFL. “God DAMN it, Leroy!”

    I doubt the thank-you note was anything other than a pre-printed advertisement based on his ordering record, something along the lines of “LEROY, we want you to remember us for all your flower purchases!” — in other words, not really a receipt, and not something it’s easy to stop, since it’s all automated. If they’d deleted all record of his purchase the moment it was sent out, that would’ve worked — but who does that?

    He should’ve known better. Ordering something from any service these days results in floods of mailing-list materials.

  19. KernelG says:

    Leroy ah-Jenkins-uhhhh! What could go wrong? Wife aggro, ftl.

    At least he has chicken.

  20. jamesdenver says:

    @homerjay: Reason for an outside Mailbox?

    Meet me there at 5 and I’ll show you. Just kidding.

    Actually eight years ago I moved somewhere I’d only be for six months before moving again. I didn’t want my mail forwarded all over, and it looks better on credit reports to have ONE permanant address (have no idea why,) so I got a small box at an MBE close to home.

    After I bought my house I kept my MBE address and still have all my bills, credit card statements, personal junk mail, and packages go there.

    I do a bit of work out of my home, so I can use that address as billing. I travel a lot so never have worry about mail piling up, and they can sign and hold packages while I’m at work. (A huge time saver not having to be home to sign for something expensive, or have it sent to work.)

    I’m not paranoid about ID theft, but having as little personal mail sit in your box during the day mitigates that.

    From a “paranoid potential problem” aspect it’s very beneficial: Should someone be suing my, trying to track me down, stalking me or whatever, or suspecting me of robbing a priceless museum piece – it’s a nice added buffer between my personal home and where I’m listed at and people will go looking for me.

    Sure someone could find out where I live given enough research and time – but if something immediate happens where I’m suddenly the focus of attention, (mainly media attention) it will take a bit of time to find me and camp outside my house.

    Yes I know that last part sounds crazy, but just consider Richard Jewell and similar cases.

    I should turn this into an article – personally I think EVERY smart consumer should put a mini-firewall between their domicile and the outside world. Considering the psycho CSR people we read about here I wouldn’t want them having my home address.

    Hey is Dateline still doing those shows about how 1800 flowers CSRs are working out of prisons or something?

  21. dbeahn says:

    @boandmichele: Why do I get the feeling that comment was posted by Bo, specifically so Michele would see it? lol

    Just kidding – I feel the same way you do Bo…

  22. Landru says:

    @KIRZEN2007:

    What is this “information protection act” you speak of?

  23. formergr says:

    So when his wife asked him who the flowers were for, the moron couldn’t make something up? Sick coworker, new friend of a friend’s baby, his mother on mother’s day, etc. If he had come up with something even semi-convincing, then she wouldn’t have called 800-Flowers and had them fax over the receipt!

  24. erica.blog says:

    “I do not want a receipt for this transaction” is not the same as “this transaction should never be mentioned to me (or my home address) ever again.”

    What a jerk — I hope he loses the case, thus looking even more ridiculous than he already does :-)

  25. erica.blog says:

    @formergr: So when his wife asked him who the flowers were for, the moron couldn’t make something up?

    She may have been asking herself –
    (1) get receipt
    (2) wonder, “Who did we/he/I buy flowers for? Is this some weird identity theft thing, somebody used our credit card without our knowledge?”
    (3) call 1-800-FLOWERS

    Husband probably didn’t learn any of this until she confronted him with the evidence!

  26. acambras says:

    HAHAHAHAHAHAHAHAHAHAHA!

  27. Cowboys_fan says:

    Serves him right. This reminds me of all the marriages I musta’ broke up as a csr for a phone company. People would call wanting daily phone records, or ask when xxx-xxx-xxxx has been called last, and then the sudden anger in their voice…I had no choice but to provide what was asked, even though I know you don’t own the account, but you can verify. Or the idiots that would call and freak out b/c the phone numbers were on their bill, that was always a riot. You all know who you are ;-)

  28. no.no.notorious says:

    lol. yeah, 1-800 flowers is wrong in this case since he specifically said not to have the address faxed to him

    but to an outsider, i just wish 1-800 flowers was right

  29. Buran says:

    @StevieD: A representative of the company did state that they wouldn’t send a receipt etc. They shouldn’t have made that promise if they couldn’t do it.

  30. Nakko says:

    I’m a big believer in personal responsibility and accountability. The flowers’ receipt may have been a proximate cause, but not the root cause. 1-800-FLOWERS didn’t cause anyone to cheat on their wives. His wife finding out about the affair didn’t cause her to divorce him, the guy having the affair to begin with was the problem. Nobody thinks they’re at fault for anything they do anymore, sue someone else for your problems that you caused…

  31. The Walking Eye says:

    @Buran: They sent a receipt after a member of the household called and requested one. This action was prompted by a thank you note that was received by said member of household.

  32. Kierst_thara says:

    Well, even if his motive for not wanting paperwork isn’t terribly admirable, the consumer issue here is that he *asked* not to be contacted further, and they did it anyways. Even if Leroy doesn’t win his suit, he could at least try to have the flower company fined for ignoring privacy/opt-out laws.

  33. beyond says:

    1) Win lawsuit, give award to ex-wife in divorce, laugh as mistress dumps him, too.

    2) Laugh him out of court.

    I think either scenario would be a win-win.

  34. jmschn says:

    haha this reminds me of the lawsuit where a guy ran a redlight and got a traffic ticket from those cameras. The ticket went to his home address showing the guy’s mistress in the passenger seat as well and the wifey saw, so the guy sued the city and won!!! Now by law, the passenger is always blacked out in the photo.

  35. agb says:

    The man was (presumably) wrong for cheating, but 1-800-FLOWERS was wrong for releasing confidential billing information.

    The question is whether the $1 million he’s seeking supposed to be consequential damages (claiming the flower company caused the divorce) or punitive damages (the flower company should pay for what they did, even if it caused little demonstrative damage.)

    If I was on the jury, I’d probably award him money for punitive but not consequential. What would you guys be inclined to do?

  36. Chicago7 says:

    The guy was just asking for this to happen (maybe subconsciously, but still) so that he could get out of his marriage.

    Now, he’s hoping to get some money out of it to pay alimony.

  37. Onouris says:

    God how I’d love to be a judge. I would probably get sacked for laughing 90% of my cases out of court, but it would be so worth it.

  38. acambras says:

    So what if this guy told his wife he was going on a business trip, took his mistress to Vegas instead, and was spotted by an acquaintance who “outed him” to the wife (deliberately or inadvertently)? Could he sue the acquaintance? I doubt it.

    BTW, tulips are my favorite! ;-)

  39. acambras says:

    @Onouris:
    For a second there, I thought my comment had posted twice.

    Nice avatar! :-)

  40. miborovsky says:

    @acambras: If the acquaintance had agreed not to rat him out, then yes, he should sue him.

  41. queen_elvis says:

    Regardless of why you don’t want to be contacted (and I do feel some schadenfreude about this guy — karma’s a bitch), companies ought to give you the option of saying no to their extended marketing BS. I’m pretty sure that if you’ve ever done business with a company, there’s no law to stop them from sending you crap for the rest of your life.

  42. kingoman says:

    I do not condone his behavior (litigious or otherwise).

    That said, however, he should sue his parents for raising a moron.

  43. Aladdyn says:

    If he only asked for no receipt and what they sent was a thank you note to him then what can he really claim? They are not the same thing. If he specifically told them I am cheating on my my wife and If you send any proof of that to my address she will be able to demand more money in the divorce were having so dont do it ok? And they agreed that they would in no way contact him again then maybe hed have some case.

    If you read the update they say that they were currently in the process of getting divorced and the reason why hes upset that she got the proof of him sending flowers to the other girl is because she can use that information to try and get an unequal split of their assets in her favor.

  44. samurailynn says:

    This guy was pretty stupid. Anyone should realize that you only use cash to pay for things you don’t want your significant other to find out about. She could have just innocently picked up a credit card bill and found out the same information.

    That being said, a friend of mine recently bought his wife a birthday present and had it shipped to his mother’s house. He also asked for no receipt, because he wanted the present to be a surprise. Unfortunately, he was out of town for business for a couple of days and they sent a delivery confirmation to his home address. And he did tell them the reason for no receipt, so it should have been obvious that any other mailings telling about the item should be kept from his home.

  45. formergr says:

    @ALADDYN: Would she have been able to get that information anyway by subpoenaing his credit card records? Are such subpoenas allowed even in divorce cases? I have no idea how that works…

  46. Miss Anthropy says:

    Here’s the best part: if he had just once sent flowers to his wife from 1-800-Flowers, she wouldn’t have been suspicious when the “Thanks for being a customer” card came in the mail.

  47. smallestmills says:

    @Miss Anthropy:

    I think I saw in a movie or t.v. show once that whenever the cheater would send the g/f flowers, he would always send his wife some, too. That way she if she saw the bill she wouldn’t look too carefully and realize what was up.

  48. kaikhor says:

    This guy is an idiot for paying with a credit card in the first place.

    I open all the bills in my house and read them carefully, because I’m the one who pays them. This includes my husband’s credit card bills (they are in his name only). I’ve called a few times on strange charges. I think every time I’ve called a company, with the exception of one, by telling them I was his wife they gave the info out no problem. I can guarantee you that’s what this wife did once she found out about the charge.

    Leroy was stupid and should have gone to a local flower place and paid cash. Live and learn for the next mistress, Leroy!

  49. Charles Duffy says:

    @miborovsky: Not just agreed, but accepted money as a part of a transaction where that agreement was a condition. It’s not a contract unless there’s some kind of compensation (though it need not necessarily be monetary).

  50. timmus says:

    Hahaha… there’s nothing that draws comments like marital and girlfriend issues. When I saw the story, I was like “Well, here’s one story where my comment will get buried within a sea of 100 comments.”

  51. EtherealStrife says:

    Cash + fake contact info. Just make up a fake name / number / address that are not in use, and use them for all the places that require your info for their system (easy to remember off the top of your head if you use the same fake everywhere).

  52. Buran says:

    @The Walking Eye: But that wasn’t the person who placed the order. No one but that individual has the right to know what was ordered. I certainly would not want anyone snooping in my order histories, even though there’s nothing I’d really want to hide in any of them. It’s just not done.

  53. faust1200 says:

    This reminds me of a morning radio show stunt I’ve heard. They call the mark at work and convince him that there’s a promotion or some crap that he has won a free flower delivery. They have some woman make the call and does a very convincing job despite how silly it may sound. Then they ask the sap to whom does he want flowers sent. Needless to say it’s very funny, and sad since the wife is listening in.

  54. boandmichele says:

    @dbeahn: lol! nah, Michele doesn’t ever visit the Consumerist unless I send her something I find particularly entertaining. (guess i should have signed up as ‘bo’, but its a force of habit. :)

  55. Thain says:

    @Charles Duffy: I would be really hesitant to call something like this anything CLOSE to a contract. There was nothing in writing at all. All he had was one phone CSR’s assurance that a receipt would not be mailed to him. While the CSR might be able to do that, I doubt they have the power to take a customer off of future mailings (and I’m sure most policy manuals discourage it, anyway), and I really don’t think they should be able to hold 1-800-Flowers legally liable for anything. Besides, such an agreement would likely be null and void once a spouse calls asking for information. I say good for the wife for milking the idiot because of the affair.

  56. agb says:

    Any word on whether Leroy’s still with his mistress?

  57. majortom1981 says:

    A thank you note is not a receipt. The article specifically states he asked for no receipt. He should have stated no paperwork.

    The problem is then would this guy have sued 1800 flowers if his mistress did not get the flowers because he had no receipt.

    This guy is dumb and should lose the lawsuit.

  58. A thank you note is not a receipt.

    @majortom1981: But then they sent one anyway after the wife called and asked for one. I agree with Buran that they shouldn’t be sending receipts to anyone other than the person who made the order. They sent a receipt after agreeing not to. 1-800-Flowers is in the wrong.

    @agb: Punitive, not consequential, and not the million he’s asking for. I’m not sure what the appropriate award for that would be. Maybe the cost of the order?

  59. FreemanB says:

    As for breach of contract, I doubt he would be able to prove that a contract for confidentiality ever existed, much less that it was breached. I would bet they are pinning the fact that the receipt was faxed to his house as the basis of the lawsuit. Since it was requested by his wife, he will have a tough time proving that the company was at fault for following her request. Most likely she had enough info to make the request appear legitimate enough to convince the CSR she spoke to. As for the advertisement, as others have stated, that is not a receipt. Even if he had asked that no advertisements be sent, the law allows for one “Oops” on the part of the companies after you opt out of mailings or telemarketing, so he has no recourse there.

    Either way, the actions of 1-800 Flowers can’t be considered to be the cause of the divorce. The best he could hope to win would be the cost of the order he placed with them. And since there’s no dispute that they performed that action, he shouldn’t even get that.

  60. sassypizzazz says:

    This idiot and his no-good lawyers have NO case. Frankly, it’s embarrassing that this case would have even been initiated. Every company has a terms of use policy. From the 1800-Flowers website: If you also prefer that we not use the personal information you have provided to contact you or your message or gift recipients for our own marketing and promotional purposes, please indicate in your email or letter that you wish your instructions to apply to “1-800-Flowers.” Leroy’s VERBAL request for no receipt did not apply to promotional fliers. Also, the only guarantee the 1-800-Flowers offers is that your flowers will stay fresh for 7 days; your marriage is your responsibility.

  61. The Walking Eye says:

    @Rectilinear Propagation: But if she’s an authorized user on the card, isn’t she allowed to get the receipt? If you’re married, your spouse has access to accounts which are open in both your names, correct? (No, we don’t know if this is the case here)

  62. bbbici says:

    He was dumb. If your marriage is so important to you, make sure you leave no paper trail regarding your mistress.

    Women can’t be trusted; I’ve had girlfriends snoop through receipts, count condoms, snoop through text messages, etc.

    Of course, i usually deserved it, heh heh.

  63. @The Walking Eye: Umm…I don’t know? I hadn’t even thought of it.

  64. Elviswasntmyhero says:

    Does Leroy know Barry Bonds?

  65. rdm7234 says:

    Our florist friends never heard the sage advice: Don’t shit where you eat.

  66. andros says:

    Well, cheating/getting caught drama aside, I am curious about something…

    If you make a purchase, and someone else finds proof of purchase, and calls vendor and starts asking ‘Look, I have this receipt number, can you tell me who bought this / who was it mailed to / what it was’ etc, the answer from vendor should be ‘Umm, no?’ – It’s called protection of customer’s privacy.

    Now, admittedly, not enough details were provided, and if wife and he shared the credit card point is obviously moot – but then again, I’m inclined to dismiss this scenario as wife didn’t notice it off the card statement but off the thank you card.

    So, while I find the whole case to be highly amusing, I still think man -might- have a case against 800-Flowers for disclosing his purchase details to third party without his consent.

  67. andrewsmash says:

    @rdm7234: Cause giant, nationally-based companies really have to worry about ticking off one person. Just goes to show, if you want to be a sleeze, stick to small businesses where the threat of cutting off cash flow is enough to keep people in line. Or maybe he should have just picked her some posies on the way to her place.

  68. flowergirl says:

    I actually work for a florist and have also worked for a wire service- not 1800 flowers. We do get in the middle of the most insane family dramas – this story is small potatoes. I just wanted to add that 1800 flowers may have had a legal obligation to give his wife the information she asked for – there is an anti-stalking law in CA or maybe federal, I don’t know, that if someone calls and asks us “who sent these flowers” we cannot keep the sender anonymous. Some aspect of the same may apply here. Also, since this is a consumer advice site, I will just add that if you are looking to send quality flowers don’t call 1800 flowers. Best would be to meet your local florist. Go in once or twice in person, and let them know what you like & your wife/girlfriend/mistress likes. Then you can just call them up and get some personal attention – and the flowers will be made up specially for you each time. Any good florist will also be able to take care of sending flowers long distance as well- to your mom in florida or wherever.

  69. IC18 says:

    He should have at least used the excuse, “it was really meant for you but them incompetent 1800-flowers got the address wrong.”

  70. jrdnjstn78 says:

    I hope the judge throws his case out for being an idiot.

    Leroy should have went to the local florist and bought flowers with cash and hand delivered them hisself, the next time he saw his mistress. Or he could have given 1-800 Flowers a friends address or a fake address if he wanted nothing to do with maybe getting something in the mail.

    I’m sure that Leroy’s mistress is now waiting for the divorce to be final so she can be the next Mrs. Leroy and he will do the same to her.

    Someone said females are sneaky and go into your belongings…..guys do the same thing. My ex used to every single number on my cell phone and ask who it was and how they knew me. It used to make me so mad that I wanted to kick his ass. I kicked him out.

  71. alicetheowl says:

    @Cowboys_fan: My husband works for a call center for a bank, and he once got a call from a woman asking about a check for $500 drawn on her joint bank account. He pulled up an image and read the check off to her.

    Turned out it was for a local escort service. He couldn’t make himself feel too guilty about revealing that information, as the wife had the right to know which checks were being drawn on the account her name’s on.

    And here I was thinking that husband was in a slim minority.

  72. kingoman says:

    Geez, I hope that’s a post dripping in sarcasm and I just missed the clue.

    @bbbici: If your marriage is so important to you, make sure you leave no paper trail

    How about: if your marriage is important, don’t cheat and destroy it? Though I don’t think someone who does things like this could possibly value their marriage, anyway, so it’s a moot point.

    @bbbici: Women can’t be trusted; I’ve had girlfriends snoop… Of course, i usually deserved it, heh heh.

    So, of course, the girlfriends are the untrustoworthy ones, eh? Ri-i-i-i-ight.

  73. marsneedsrabbits says:

    A thank-you note is not a receipt. One you file with your accountant, the other you consider briefly, smile slightly, then trash.
    Leroy *could* have gone down to Krogers, bought a $9.99 bunch of posies & a singing Hallmark card & delivered them himself. No one would have been the wiser… except his girlfriend, who would have marveled at his lack of taste.
    What does he think he’s owed? Alimony payments? Child support money? The manhood his evil shrew of a wife took from him? His lost youth?
    What a maroon.

  74. synergy says:

    Social engineering for the wife’s win!

  75. bnissan97 says:

    He got what he deserved. Cheating is soo wrong. Hope he loses the case.

    All you who have been cheated on, go picket at the court house over his civil case against 1-800-FLOWERS.

  76. Jesse in Japan says:

    They faxed his wife a copy of the order form just like that? It sounds like they were trying to expose his cheating ways. I mean, seriously, what kind of company sends thank-you notes in the first place?

  77. @Jesse in Japan: None I ever heard of. Usually its $10 gift certificates or free meals when they screw up.

  78. forever_knight says:

    @jmschn: is that real? how about some personal responsibility. suing the city because he was caught cheating… unbelievable.

  79. annac says:

    I know a lot of companies that send thank you notes after you shop with them, and I have never heard of people being upset over receiving a thank you note! I personally think it’s nice and a form of good customer service…Shouldn’t even be a question!