Geek Squad Hatched Plot To Harvest Porn From Pornstar Jasmine Grey's HardDrive, Days Before She Died In Car Crash

“I worked for Best Buy 285 several years ago (2003-2005) and was both a Blackshirt and an Agent once the Geek Squad rolled out.

At my store, searching and copying files was not a common practice at all. We were the good guys of the district. One day, however, a gorgeous woman walked in with her computer complaining of her PC locking up when she went to use her webcam. She refused to give us her website so we knew something was up. She authorized us to do a tune-up to remove unneeded files and update her to SP2. During the cleanup process, we saw that her Norton Protected Recycle Bin was consuming 12gigs of files. It was password protected…but she used the same password as her windows login (which users provide on one of the thousand forms they fill out when they drop the PC off).

Once we got into the recycle bin, we realized it was entirely filled with naked pictures and movies. It turns out that this young woman was a pornstar named Jasmine Grey (link safe for work)”


I left for the day and came back the next day to find that one of our fellow employees had copied all of the files to a few dvd’s and shared them with management, as well as most of the other techs.

Her webcam was still locking up her machine when she took her computer home that night, so she returned again in the morning. She still wouldn’t provide us with her site (not that we needed it anyway at that point), but she did want to look into purchasing a new machine. At this point I handed her off to a PCHO rep who proceeded to convince her that instead of buying a new machine…she should just have an Agent come out to fix it at her house (that way she “could rest easy that her privacy would be assured”). The manager on duty at the time was involved in the scam, so he offered to send an Agent out for free to “go the extra mile and insure she only shop at Best Buy in the future” Of course, the Agent that came out to her house was none other than the same person who copied all her files to DVD. He fixed the webcam in a few minutes then spent the entire remainder of the appointment scouring her network for more porn, which he saved to a portable hard drive. Those files were then shared across the store.

The sad part is that she passed away in a car crash only days later which quickly formed rainclouds over everyone’s perverted parade.

So how about that? Not only did the techs steal porn from a customer…they forfeited the revenue from a new computer AND from an on-site visit for the sole purpose of getting more porn.

I left the company 3 weeks later.

We didn’t think these stories could get any sleazier or disgusting. We obviously underestimated the Geek Squad.

PREVIOUSLY:
VIDEO: Consumerist Catches Geek Squad Stealing Porn From Customer’s Computer
How To Make Your Computer Catch People Stealing Your Porn
Why Geeks Steal Porn From Your Computer

Comments

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  1. tvh2k says:

    Sad, but how does her car crash have anything to do with corruption at best buy? That was just a cheap attempt to appeal to our emotions.

    P.S. – pics or it didn’t happen (just kidding!)

    • Justifan says:

      @tvh2k:

      it just makes it sadder is all. best buy grossly underpays its techs despite charging enough to pay decent salaries, makes them into salesmen to push unnecessary services. they are based on the idea that competency = less money from less services sold, so you get the worst there. basically they create the atmosphere of disrespect and resentment and unprofessional ism that would allow for such behavior to go on unchecked.

  2. BobChin says:

    Ahh yes.. The perverted world that the internet has raised and coddled into the ginormous (That’s a word now!) elephant that exists today.
    The digital age.. Pageant Queens, Porn Stars, Firefighters, Teachers, hopeful professionals graduating from college and even our beloved celebrities…. Nothing is safe if you partake in the digital world.

  3. B says:

    @tvh2k: See Dan Savage’s column after Anna Nicole Smith died. It’s hard to wank off to dead porn stars without feeling like a creepy pervert.

  4. Nytmare says:

    @tvh2k: If you’re not willing to look at the mentality behind the perfidious purloining of porn, then you’re not going to solve the problem.

  5. Ashcan says:

    Sci-Fi thought: If they had fixed the computer on the first visit, so wouldn’t have had to return the next day. Or deal with the “visit the house” stuff that followed. Because of the change in where she was when, she might have been somewhere else at the exact instant of her auto accident, and thus not been killed.

    Gee, I guess we might be able to partially blame the geeks at Best Buy for her death.

  6. Steve518 says:

    @B: the first time is the hardest, it gets easier after that.

  7. OnceWasCool says:

    “link safe for work)” WRONG

    “Access Denied The link you are accessing has been blocked by the Barracuda Web Filter because it contains content belonging to the category of: Adult”

    But that isn’t anything new. Barracuda blocks Rush Limbaugh too! :)

  8. exkon says:

    Seriously is this “p0rn” really that hard to find? I mean all these techie geeks don’t know how to use the internet?

    It’s not like they’re going to last more than a few mins/seconds at any one time anyway!

  9. alex_w says:

    That link is NOT safe for work. There is full nudity in one of the pictures on a wall poster.

  10. LTS! says:

    Hey, does Wal-Mart still have that T-shirt for sale?

  11. Thrust says:

    @B: It was hard to wank off to Anna Nicole Smith, period. She’s fuggly and skanky in a Paris Hilton kinda way. Mila Jovovich, Angelina Jolie (Pre-Pitt) or Claire Danes Plz.

  12. banned says:

    Would you make the key to your safe the same key as the one to your house? Probably not, so don’t use common passwords. I totally blame the victims here. Would you take your car to your mechanic, and keep all your naked pics of your wife in your glovebox? If you don’t want people stealing your porn, then don’t give them the chance. And if you’re too stupid to know how, perhaps you shouldn’t own a computer! Not to say these guys are right, but your government nor your constant complaining can protect you from everything! People are always going to steal your dirty pics as long as you are connected to the internet. Get used to it.

  13. Cyco says:

    It’s not so much the fact that they can’t find porn, it’s the rush that they get in finding something they shouldn’t involving someone they know in one degree or another. It’s a form of voyeurism that gets them off. It’s kinda like the guys that record themselves having sex with women without their knowledge.

  14. The Meathead says:

    Barracuda is a massive piece of shit.

  15. RandomHookup says:

    Well, her death raises the market value of her pr0n, so her accident may be a good career move.

  16. endless says:

    @rocnrule:

    true, though passwording her trash was i think a step beyond what most people would do.

  17. Damn, it gets dirtier and sleazier…

  18. miburo says:

    Ben, I’m going to go out on a limb and maybe risk getting banned from posting.

    What the heck is up with all the porn post? Why are you totally ignoring the most important fact about this whole topic? The only reason the articles are about porn is to drive more readers to your site with shock than to actual report on the important news here.

    In the end, 99% it’ll end with those geeks and not go any farther. While it’s the other documents on the computer that people have FREE ACCESS too that is the kicker. Credit card, social security, passwords. EVERYTHING about a persons financial life is usually stored on their computer. These are things that could totally destroy a persons life and be used for criminal means. Identity theft is a MUCH MORE serious crime than taking random porn from a computer.

    And yet you have spent about (ballpark) 6 articles with the highlight PORN over the last few weeks in an obvious attempt to drive people to your sight not for the actually reporting, but that one word sells itself.

    Though i’m sure a good percent of the population has some kind of porn on their computers. I’m pretty sure 100% of the population would be more affected and more worried that these people have access to all the rest of their private information.

    Sorry Ben, but as long I’ve been a reader of your great blog this whole issue has been a huge disappointment for me.

    • Justifan says:

      @miburo:

      jesus, just cool down, its a perfect example of how corrupt best buy is. and the extra story only makes it more sad. it is corporate mentality of disrespect for both its employees and its customers. its no wonder this type of behavior goes on.

  19. miburo says:

    BTW how is this more sleezy and disgusting from the next geek squad member that steals porn? Her passing away is after the fact.

  20. Xerloq says:

    The car crash is irrelevant to the invasion of privacy. Geek Squad sucks.

  21. Ahkum says:

    @miburo:

    Completely agree. While this blog contains a lot of very informative articles, this whole Geek Squad + Porn series has been way over the top. I think it may be because they are the only ones that get serious diggs / hits, and Ben ultimately only cares about the ad revenue coming in for this series.

    Why not search for serious corruption, such as important personal data being stolen, even if it’s from a less popular tech service like Firedog, Apple, etc. If you really care about “the industry” and people’s privacy, then you’d go beyond the big bold headlines with Porn in them.

  22. ronaldscott says:

    I agree with those who are saying this post is exploitative. The car crash has nothing to do with the incident, which was bad enough. Nor does her status as a porn star.

    Let’s try to elevate the level of dialog here, Ben. Knock off the appeals to sensationalism and emotion.

    I would like to add that that poor girl was a real beauty, but physical characteristics notwithstanding it’s always a waste when a young person is killed. :(

  23. Graciela says:

    Blackshirts, huh? So not only is Walmart selling Nazi iconography shirts, Geek Squad is extending its spy conceit by using Fascists/Nazis as its models? ([en.wikipedia.org]) Hmm, something about forgetting history and being doomed to repeat it comes to mind.

  24. miborovsky says:

    @Ahkum: This and Megan’s Chinese Poison Train…

  25. banned says:

    To defend Ben here, it is not his fault this gets alot of attention. These posts began with Geek Squad stealing porn as policy and the readers I’m sure boost it by sending more stories. I don’t come here for the true stories, I come for the comments and opinions as if such stories were true. Maybe it is an attempt to get more readers but would not the end justify the means!? If they read these stories, perhaps they read a few others and become a little more aware. He is reporting other stories and you guys don’t have to read these if you don’t want to, just skip the ones with “PORN” in the headlines!
    That being said, I don’t find the big deal in this. I just like all the comments.

  26. revmatty says:

    I’m a little confused at why people are making a big deal about them copying the porn. As has been observed, the fact that they are copying ANY files at all is reprehensible, be they porn, mp3′s, financial statements, or family photos.

    But ignoring that point, unless the owner or significant other of the computer appears IN the porn, they’re just copying files that the computer owner downloaded from the internet or copied from CDs/DVDs they purchased.

  27. likefunbutnot says:

    I met Jasmine Grey a couple of times at, of all places, comic book conventions. She was unbelievably sweet, friendly and down to earth about who she was and what she did. She made enough of an impression on me that I was genuinely shocked when I found out she had passed away.

    I’m a computer guy. Sometimes I fix computers. Sometimes I find things I’m not supposed to see. That happens and it’s really part of the job description. Computer guys know they’re doing something wrong when they comb through images. They know they’re doing something wrong when they pull out the pen drive. The guys who do that stuff are scum.

    But the guys who were chasing her “porn” (she was, as far as I know, a nude model, not an adult film star) should know something: She gave me a few pictures of her when I asked. She autographed them and thanked me for even taking the time to stop and chat with her in the first place. I bet, if those guys had asked, she probably would’ve done the same thing for them, completely above board, no compromise of ethics required.

  28. @revmatty: Actually, in this case it IS reprehensible. Even though her job was selling herself naked, and selling her sex, her job was only selling CERTAIN pictures and sexual events. What was on her computer could have been completely personal, and thus theft of them wouldn’t simply be theft of a product, but an invasion of privacy.

    Not that the entitled, holier-than-though geek squad perverts would care.

  29. vanilla-fro says:

    There is actually a difference in this story: While the porn they may steal from my computer would be porn I got for free from the internet, her porn was actually her business. They actually stole something of value from her.

    They still just stole porn and not financial info, but how do we know they didn’t/won’t?

  30. mind says:

    silly best buy techs, the internet is for porn!!

  31. Ahkum says:

    @rocnrule:

    I think in a lot of this sensationalism, you may have gotten confused. It was never Geek Squad *policy* to copy any personal files off of their clinets’ pcs – in fact, you can read the employee handbooks that Ben posted awhile back to see just the opposite.

    I feel bad that some of the younger folk in our IT world (if you can even classify Geek Squad as that) are making the rest of us professionals look bad, much in the same way that anesthesiologists must cringe whenever they hear of one of their own crazies who take advantage of drugged women, although that is obviously much, much worse.

  32. jaypee68 says:

    I had to laugh when I went to that link that had all the comments and pictures. Those people are treating her like some pillar of society. She sucked d**k for a living for christ’s sake!

  33. falonsade says:

    their behavior was grossly inappropriate, but again, this is NOT limited to geek squad. it’s an industry problem. i’m a former best buy employee – there are a lot of good, well-intended individuals that work for the company.

    i, for one, genuinely tried to make a difference in the lives of my customers…please don’t assume all best buy/geek squad employees are immoral, pimple-faced, thieving, teenage slackers.

    the moral of these stories: know how your computer works and protect yourself.

  34. miburo says:

    Personal files like home made movies was stated before. All have monetary value.

    Again the point is that porn shouldn’t be the issue here, its personal data in general.

  35. nomorefun says:

    Hah! That is me in that photo with Jasmine Grey, which the consumerist/Ben Popken used without my permission:

    [www.whateverland.com]

    Not that I care, but nice way to use other peoples images when you write an article about stealing images!

    -Archie

  36. nomorefun says:

    I like how the Consumerist/Ben Popken used that photograph of me standing next to Jasmine Grey for this article, which they probably found on my personal photoblog using Google Search:

    [www.whateverland.com]

    Nice way to have an article about stealing images while also stealing one for your own web publication!

    -Archie

  37. nomorefun says:

    Hah that is me standing next to Jasmine Grey! Nice way to write an article about stealing images yet you use one of mine without my consent for this story!

    Archie from Whateverland.com

  38. cool.tidbits says:

    Ok, “Whateverland.” One post is enough to state your complaint about your picture being posted.
    Three posts linking to your blog in a row is spam.

  39. Ikki says:

    @whateverland: Way to spam, buddy.

  40. masterdave says:

    Again with the “OMG people steal porn”!!!!!! and absolutely NONE of the “hey guys, here’s a few ways to secure your data in the event that a third party who may or may not share your moral values can’t access it without being supervised”.

    It’s tabloid journalism (if you can even call it that), rather than something responsible.

    Stop with the theatrics, and get down to solutions, helpful advice or something other than fearmongering and blaming a company for things it really can’t control. (again, you can fire as many people you want, but just like you can’t stop the pissed off teenager at the fast food place from screwing up your food order, you’re never really going to stop every single geek that touches computers to stop having the desire to find someone’s porn, ESPECIALLY if they’re a porn star. ).

    You’re all for helpful advice with the other stores that slag on a company and what people can do to avoid getting shafted, but this one you’re just beating the dead horse into the ground with the idea that people like porn. I don’t know if this is all part of some grand anti-porn morality crusade, or if you’re an ex-BestBuy employee with an axe to grind, or you had something erased from your computer when you took it to GeekSquad or what, but all the finger waving childishness with no helpful solutions or advice really needs to stop.

  41. rainfever says:

    lol, i love geek squad, they make the best stories ever!

  42. eli_b says:

    Omg! Geek squad steals pron and music at work! that’s supposed to be an AT HOME hobby.

  43. Ben Popken says:

    @whateverland: Just want everyone to know that Consumerist and Whateverland have come to an agreement and he has agreed to let us use his photo, which we found on the original jasmine grey site linked to in the post where it was posted without photo credit or attribution, we did not find it on his photo blog.

  44. Ahkum says:

    @masterdave:

    I think that’s really importand, Dave.

    Ben, I’d love to see a article or two on how to prevent this from happening. How about educating the consumers on Vista’s folder encryption, 3rd party software for protecting XP folders, etc.

  45. abstractsagacity says:

    Give me a break.. this “whistleblower” is just as bad as the people who committed these acts.

    If this is such an atrocious act, why did he not report these actions anonymously to the company? There are systems in place for this kind of behavior. Instead he chooses to leave without saying a word, possibly enabling these criminals to victimize MORE people.

    Yes, there are complete pigs out there in this industry that do things like this. NOT EVERYONE DOES THOUGH. I find it pretty disturbing that so many people have stories of this kind of behavior, but chose not to become the catalyst for change by reporting it.

    Less sensationalism, more common sense.

  46. Bonekhan says:

    Milk this scandal for all it’s worth, guys. I honestly believe that this is NOT a world-wide, nation-wide, or even county-wide epidemic. Sure, it’s bad. But you’ll find that lots of people you’d trust are sleezy in the right light. And while some don’t give into temptation as easily, we’ve all been guilty of not-quite-so-sleezy-but-just-as-bad acts like this. I don’t think all computer repairmen are bad, or even a good majority of them. I believe this is merely a case of isolate occurence.

  47. JNighthawk says:

    @Ben:

    What’s the difference? It’s copyright infringement either way.

  48. mikemos says:

    I have to admit first off that I’m a tech consultant that provides some of the services geek squad does. Anyway, I’ve had the pleasure of running into a few computers “fixed” by geeks from best buy. Do they get a kick back for selling bloatware to these people? I doubt it but they love to put it on their computers. I always end up getting called 2-3 months after a geek visit and end up uninstalling junk that is slowing down the users computer.

    Not only was Norton on most but also some stand alone AntiSpyware app, both set to run during times the user probably uses the computer. After uninstalling that junk I end up putting on Spybot, Avast, and Ad-Aware. The speed goes up right away. How can you trust consultants with a incentive to sell you more stuff to “fix” your computer?

  49. aikoto says:

    “Underestimated Geek Squad” is a little unfair don’t you think? This has more to do with the draw of Porn than anything else. It would be the same as if you said “We obviously underestimated Las Vegas people” in reference to the scuzzy casinos who rip people off. There’s still a lot of people in Las Vegas that don’t rip people off.

  50. zibby says:

    I just want to know where I can get a shirt that long. I’m going to start wearing those things.

  51. Aph says:

    Good solid plan
    Its times like this I think… well if they got away I would have never to gotten to hear the ‘good’ endings to these kinda stories.
    You know where the porn they harvest value triples on her death etc etc etc.
    No sympathy from me when sleaze attracts sleaze duh

  52. markedward says:

    Morons. They had the idiocy to say, “We’ll do this for you for free” just to download porn from her house? If they were gonna be stupid, they could have at least gotten paid to be stupid.

  53. synergy says:

    I guess I’m the only one who thought “oh shit” at the part where they were offering to come to her house for free after knowing she did nude pictures or porn. Some people don’t hesitate to think it’s no big deal to commit violence on someone because “she sucked d***k.”

    And who allows a stranger into their house to do repairs or whatever and leaves the room?? Uh no.

  54. CoffeeAddict says:

    BestBuy as of late has been showing itself to be a little underhanded but I have seen this kind of activity in almost every computer repair shops. The car accident part in the story was totally unneeded as it had nothing to do with BestBuy or it’s creepy behavior. I think throwing that in is just going for unqualified sympathy which I think is just as wrong as ripping off porn from a customers computer. I have been a computer technician for many years and I have seen just about everything on customers computer but I do not think it is appropriate to take anything off their systems. It’s like being a auto mechanic, you would never think it’s ok to take parts off their engine or steal their audio deck why would taking porn or programs off a customers system be ok. Wrapping things up I just have to shake my head in disgust at what some of my fellow brother in the technical industry have done, but thankfully their are still a few who think as i do that anything on a customer’s system is sacred and should be treated as such.

  55. Trackback says:

    You’d think they’d know better after three months ago, a 22-year-old woman and her mother sued Best Buy and its “Geek Squad” computer repair team for dispatching a technician who filmed the daughter taking a shower (using his cell phone).

  56. I know it’s Geek Squad and they are well known, but why does every article with PORN in the title have a “digg it?” It just further supports the idea that these articles are just sensational digg-friendly posts to get attention.

    It’s worked!

  57. Xenuite says:

    If the guy who saw all this stuff really saw it, why didn’t he report it? There was a BB forcing people to buy service plans with their computers, everyone in that department who participated, including a manager, was thrown out the door for it. If these people were really stealing data then they would have their jobs taken from them as well.
    I am willing to bet money that this guy who reported it was one of the guys laughing and giggling as they looked at the pictures.

  58. blkhrt1 says:

    who gives a shit? Why would you throw in the part about her death? Quit making it sound like geek squad had an effect on her death.

  59. Trackback says:

    Image via h.andras_xms. The Geek Squad has been known for their file-rifling, porn-stealing issues for a while (thanks to Consumerist).