Online megastore Amazon.com won top honors in a national customer service survey released last Thursday. Here’s the top ten list, according to a National Retail Federation/American Express study.
3. L.L. Bean
5. Lane Bryant
9. Land’s End
We’re slightly suspicious, because we’ve heard nothing but ill about Overstock.com.
Of the list, a “consumer insights” executive said, “Since today’s consumers are faced with countless options, they’re able to be more demanding of the level of service they require,” Evans said. “Regardless of channel, the sweet spot will always be service, and expectations only continue to increase.”
What do you think of the list? Does it jibe with your experience at these stores? — BEN POPKEN
(Thanks to jpac!)